Verified review
4/10 Poor
Tamara
2 May 2026
Liked: Cleanliness, amenities
Disliked: Staff & service
This was a bad stay. The Found staff onsite was awful! Tho not bPoshtels hire, the latter is housed in the Found hotel. I travel, but maintain an address in SF for business. It is on my ID. I arrived to check-in exhausted, hoping for a pleasant 1-night stay at a relatively new spot. I pre-payed. I was met by a sour young woman who proclaimed I could NOT stay there because I was a "local" - I shouldn't even have had to explain. She refused to check me in, made me sit in the lobby 20 min, called a manager to get permission. I was made to feel like a criminal, told I would never be allowed to stay there after this ONE NIGHT. Then I got to the room: tiny, cramped, airless! Sealed windows, no view, dark. Overly designed to seem luxe, yet totally uncomfortable. Bunk so low I couldn't sit upright. No room for my suitcase, had to go back to desk to ask to store it. "It costs" she says, rudely - as if I couldn't afford it. How much? $4! No problem on my part. She acted like it was an outrageous request - rolled eyes, sighed. There are no perks of a regular hostel, but all the hassle. At least it was clean. Bad management is to blame when accomms are overrun by long stay undesirables. I was a Travel & Event Manager for 20yrs, qualified to judge on this matter. I like to check out new spots to recommend. If you can't offer polite, hospitable service, don't work in Hospitality! Go into Corrections or Collections. I will not be staying at any bPoshtels, or this Found ever again.
Tamara
Stayed 1 night in Apr 2026