See all properties

The Catrina Hotel

2.5 star property

Choose dates to view prices

Photo gallery for The Catrina Hotel

Exterior
Exterior
Terrace/patio
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory-foam beds, individually decorated, individually furnished, desk
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪13 min walk‬
  • Hillsdale Shopping Center
    ‪19 min walk‬
  • San Francisco Bay
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(36 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(11 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
3.9 out of 5, Good, (1021)
The price is €107
for 1 room
includes taxes & fees
29 Jul - 30 Jul
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Hotel with free parking, near San Mateo County Event Center
Laundry facilities, a 24-hour front desk and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries.

Our customers tell us that they enjoy the helpful staff at The Catrina Hotel. During your stay, you'll be within walking distance of San Mateo County Event Center. Enjoy features like free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities and a terrace
  • Just a 3-minute drive from San Mateo County Event Center and a few minutes from San Francisco Bay
  • Dogs welcome for a fee (restrictions apply)
As a guest of The Catrina Hotel, you'll find a terrace, laundry facilities, and express check-in. WiFi is free in public spaces. Free self parking is available.

This San Mateo hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (46 centimetre high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 756 reviews
Rating 8 - Good. 205 out of 756 reviews
Rating 6 - Okay. 95 out of 756 reviews
Rating 4 - Poor. 46 out of 756 reviews
Rating 2 - Terrible. 56 out of 756 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

PRAMIT

Stayed 2 nights in Apr 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Stanislav

Stayed 1 night in Apr 2025

6/10 Okay

Kraig

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean - renovated - need a comfortable chair for the table and the floor on table area was buckling?
Stayed 2 nights in Apr 2025

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Elsie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed is terrible felt like I slept in the middle sinking in
Stayed 2 nights in Mar 2025

10/10 Excellent

Eugene

Stayed 1 night in Mar 2025

2/10 Terrible

Elsie

Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was the worst bed I ever slept in
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Clean safe nice

Nice spot in San Mateo if you need a quick layover. Jack’s is a great restaurant and is walkable
Stayed 2 nights in Apr 2025

6/10 Okay

Kelsey

Liked: Staff & service
The walls are not soundproof; I could hear the TV in the room next to me and a party/gathering in the room beneath me. Turning on the wall unit fan helped a bit at night but not in the morning. Also the floor in my room could have used a good swiffer wetjet or something, and I would not recommend walking around barefoot before getting into bed lol. Otherwise the room is super secure and the check-in process was very smooth, and I really appreciated the convenience of having my room code, wifi password, and other necessary details in one email that I could reference anytime. The bed was also pretty comfy!
Stayed 3 nights in Mar 2025

2/10 Terrible

patricia

Can’t get in my room
Stayed 1 night in Apr 2025

10/10 Excellent

German

Stayed 1 night in Mar 2025

10/10 Excellent

Marcos, San Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean
Stayed 1 night in Mar 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Nice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

German

Stayed 1 night in Mar 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

Weird Place to stay - No Breakfast

Overall the place was ok - I thought they had breakfast but they did not. It was a little weird there was nobody in the office. It appeared to be managed remotely by someone in Bogata Columbia. They sent me a code for my room. Also it isn't a hotel, it is a motel with all rooms having an outdoor exit. The area didn't seem especially safe and we could hear the people in the room next to us. We will not be staying there again.
Stayed 1 night in Mar 2025

8/10 Good

Russ

Business traveller
Liked: Cleanliness, staff & service, room comfort

Good Night Stay

First of all we were freaked out at the number of terrible reviews I read once we had booked this room. We were relieved to find out that the majority of peoples complaints were unfounded. We were checked in by a lovely young woman and not the virtual check-in everyone seemed to be so upset about. I'm not service of that check-in option had been discontinued or if the system was down. Nonetheless check in was a breeze. The room is small but has everything you need for a short stay. The bed was comfortable. There was a coffee make, a small refrigerator , a large TV with good picture and streaming options and 2 complimentary bottles of water. The shower was modern with good water pressure. There is limited counter space in the bathroom but it is functional. Most importantly the room was clean. Parking is free and there are no expensive resort fees. We were there for a medical procedure the following morning at UCSF. For us The Catrina offered exactly what we required and I would stay again if needed.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Police arrested guest; moldy bathroom with ants

Very mediocre - we saw negative reviews about the check-in process (there is a computer monitor that shows a human video calling in from a remote location), the soap (there were three giant screw top bottles of soap: one called "hand soap", one called "shampoo", and one called "shampoo conditioner" which sucked. Nothing labeled body soap), and the neighbor (police came to the room next to ours and lead someone away in handcuffs). On top of all of this, the bathroom window was COVERED in mold and we saw ants throughout the bathroom.
View of street
View of hotel
Moldy bathroom
Stayed 1 night in Mar 2025

10/10 Excellent

Arlina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well kept. Its clean and the rooms are nice. Its very close to the event center.
Stayed 2 nights in Mar 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
The room was very poorly cleaned. Hair was all over the shower and the floors were very dirty.
Stayed 2 nights in Mar 2025

8/10 Good

Michelle, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
This was the first time I checked in with a remote hotel service. It actually was very easy and efficient. We were there for a wedding and we had five rooms. It was overall very clean with a large parking lot that was easy to access. There was certainly some wear and tear on the rooms. All of our rooms have been smoked in recently. But overall a good experience… And it was priced well
Stayed 4 nights in Feb 2025

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible staying in Catrine Hotel

The room refrigerator no working, water running from sink and shower is terrible slow, no room cleaning and refill with towels at all. Reception was AI, keep asking without help, spent too much time for check in.
Stayed 2 nights in Mar 2025