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AC Hotel by Marriott San Jose Downtown

3.5 star property

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Photo gallery for AC Hotel by Marriott San Jose Downtown

Lounge
Front of property – evening/night
Lounge
In-room safe, desk, laptop workspace, soundproofing
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
350 West Santa Clara Street, San Jose, CA, 95113
  • Place, San Pedro Square
    ‪5 min walk‬
  • Place, SAP Center at San Jose
    ‪6 min walk‬
  • Place, San Jose McEnery Convention Center
    ‪11 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Hearing Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed, Hearing Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed, Hearing Accessible (Roll-in Shower)

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, Hearing Accessible (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed, Accessible Bathtub

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, Accessible Bathtub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed, Roll-in Shower

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible Bathtub

In-room safe, desk, laptop workspace, soundproofing

Room, 1 Queen Bed, Accessible Bathtub

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Roll-in Shower

In-room safe, desk, laptop workspace, soundproofing

Room, 1 Queen Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds

In-room safe, desk, laptop workspace, soundproofing

Room, Multiple Beds

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Hearing Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, Multiple Beds, Hearing Accessible

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, soundproofing

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Hearing Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, 2 Queen Beds, Hearing Accessible

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Accessible Bathtub

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible Bathtub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, soundproofing

Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

In-room safe, desk, laptop workspace, soundproofing

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

AC Hotel by Marriott San Jose Downtown

An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
AC Hotel by Marriott San Jose Downtown offers 204 accommodations with a safe and complimentary bottles of water. Smart televisions come with digital channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at AC Hotel by Marriott San Jose Downtown. During your stay, you're just a quick walk from SAP Center at San Jose. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a meeting room and a gift shop
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 4-minute walk from San Pedro Square and 5 minutes on foot from SAP Center at San Jose
  • Pets welcome for a fee
AC Hotel by Marriott San Jose Downtown offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. A terrace, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly AC Hotel by Marriott San Jose Downtown. For a fee, parking is available.

This 3.5-star San Jose hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7 AM to 11 AM.
AC Hotel by Marriott San Jose Downtown has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (USD 30 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7 AM to 11 AM on weekends; USD 23 for adults and USD 11.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23 for adults and from USD 11.50 for children
  • Self-parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ac San Jose Downtown

Ac By Marriott Jose Jose

AC Hotel by Marriott San Jose Downtown Hotel

AC Hotel by Marriott San Jose Downtown San Jose

AC Hotel by Marriott San Jose Downtown Hotel San Jose

AC Hotel by Marriott San Jose Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 666 out of 1004 reviews
Rating 8 - Good. 162 out of 1004 reviews
Rating 6 - Okay. 88 out of 1004 reviews
Rating 4 - Poor. 39 out of 1004 reviews
Rating 2 - Terrible. 49 out of 1004 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sheng

Liked: Cleanliness
Clean and friendly staff
Stayed 2 nights in Nov 2025

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby, elevator, hallways, and rooms appeared clean. Staff was nice. Pool was overflowing with water and it was not heated.
Stayed 1 night in Feb 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Conveniently located in downtown San Jose and also very close to SAP Center if you like attending hockey games and concerts. Hotel was very clean as was the room. Very comfy! Surrounding area was clean and safe. Great amenities including restaurant. Great staff. Loved my stay there!!
Stayed 1 night in Mar 2026

8/10 Good

Nicole

Liked: Staff & service, amenities, property conditions & facilities
Room was great, staff were better…
Stayed 1 night in Feb 2026

6/10 Okay

JASMINE

Travelled with partner
Disliked: Amenities, property conditions & facilities
Was disappointed in the room. WiFi was not working so there was no tv available. (Was not informed about this). Rooms shower had a piece that was broken. Only very convenient thing was the 10 min walk to SAP center. Breakfast was not worth the extra cost at all.
Stayed 1 night in Feb 2026

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, central location, great staff, clean and modern rooms, overall wonderful!
Stayed 2 nights in Feb 2026

10/10 Excellent

Sam

Stayed 1 night in Dec 2025

2/10 Terrible

Jeff

Stayed 2 nights in Feb 2026

6/10 Okay

Dustin

Stayed 1 night in Feb 2026

6/10 Okay

Zahira

Liked: Cleanliness
Disliked: Amenities
The shower was extremely slippery. With glass doors. It was so unsafe. This is the second time I’ve had this issue with a Marriott property. I stayed at the Sheraton in Anaheim last summer. The bathroom also had a glass door my arm went through the door and instead of being gracious and forgiving Marriott charged me $500 for breaking the glass. My husband slipped and fell at this property in San Jose upon exiting the shower. Disappointing Marriott does not understand.
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Stayed 1 night in Feb 2026

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for sap events!
Stayed 1 night in Feb 2026

6/10 Okay

Amaya, Stockton

Stayed 1 night in Feb 2026

6/10 Okay

Rolando

Liked: Cleanliness, staff & service, amenities
The room was in good condition. However, the walls are not (or poorly) insulated and I could hear the women next door talking to someone for about an hour before they finally left their room. You could also hear everything in the restroom (if you know what I mean), which could be a bit embarrassing. Possibly due to the sliding glass door to the bathroom. Over all, the room was clean, had modern and minimal furniture. The staff were friendly and professional. A nice size bar with televisions was also available and open till 11pm on Friday & Saturday, 10pm other days.
Stayed 1 night in Feb 2026

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Feb 2026

10/10 Excellent

danna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean spacious room and friendly staff
Stayed 1 night in Feb 2026

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities
It was great, everything was good up until the morning when they started knocking at our door an hour before check out. They wanted us to move our vehicle because there was I think a renovation going on. We got awaken by the lady knocking hour and a half before our alarm went off. Other than that it was all very good.
Stayed 1 night in Feb 2026

2/10 Terrible

Amanda C

Travelled with partner
Supervisor Crystal (not sure of the spelling) provided horrible customer service. Checked us into a room with two queen needs when we booked a junior stuite with a King never mentioning it was different than what I booked. Then had to go back down to the registration counter where another employee had to ask Crystal for help and Crystal told the employee to move is to an executive king. The employee mentioned there would be no extra charge and I replied that I did not know the difference. Crystal heard this and moved closer to the employee and saying what I thought I heard her say standard king, but I brushed it off thinking I heard wrong. When we got to the new room, it was in fact a way smaller room but had a king. Again Crystal hadn’t mentioned anything about the difference or offer to compensate for the downgrade. When I returned downstairs Crystal was with another customer, so I asked the employee what her name and position was. When I found out she was the supervisor on for the shift, I decided I was not going to waste any more of my time with her. I will be reaching out to the general manager to make him aware of the situation. Worst experience ever; never have been treated so poorly at any other hotel.
Stayed 1 night in Feb 2026

10/10 Excellent

Irma L

Stayed 1 night in Feb 2026

10/10 Excellent

Veronica

Stayed 1 night in Feb 2026

6/10 Okay

Adrian

Stayed 1 night in Feb 2026

10/10 Excellent

Jason, SANTA ROSA

Stayed 1 night in Jan 2026

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great room and check in was so smooth and customer service was so nice.
Stayed 1 night in Feb 2026

10/10 Excellent

Vincent

Stayed 2 nights in Feb 2026

10/10 Excellent

LAURA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect!
Stayed 2 nights in Feb 2026

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