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Hotel Valencia Santana Row

4.0 star property
VIP Access

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Photo gallery for Hotel Valencia Santana Row

Rooftop terrace
Street view
Lobby
Dining
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
355 Santana Row, San Jose, CA, 95128
  • Place, Santana Row Shopping Center
    ‪1 min walk‬
  • Place, Westfield Valley Fair Shopping Mall
    ‪5 min walk‬
  • Place, Winchester Mystery House
    ‪5 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

8.8 out of 10
Excellent
(17 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • Valley view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Valencia Santana Row

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace and valet parking.
Hotel Valencia Santana Row offers 215 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, fridges and in-room massages can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Hotel Valencia Santana Row gets high marks from our customers. During your stay, you're just a quick walk from Winchester Mystery House. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the proximity to shopping
  • Steps from Santana Row Shopping Center and 6 minutes on foot from Winchester Mystery House
  • Pets welcome for a fee
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.
Hotel Valencia Santana Row has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2003
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 70 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 8 for adults and from USD 15 for children
  • Valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Hotel Valencia Santana Row Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1001 reviews
Rating 8 - Good. 152 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2025

2/10 Terrible

Christine, Tehachapi

Travelled with pets
Disliked: Amenities
For the price you pay per room, and I received a deep discount due to rewards, I was expecting an above average room. Instead I received an average room (imagine Hilton not fancy), extra charge for EVERY THING from internet access that works to parking to non refundable $300. Pet deposit. For $300.00 I could have rented them an upgraded room by the airport for themselves that was nicer than mine. That was almost the same price as my room. There was no food service available, even takeout in the area was limited due to the busy weekend. Who had three places to dine in a hotel and no room service? I’d honestly say pass on this property unless you’re coming for the spa or a summer weekend at the pool. The rooms and hotel ambiance are a bore. Very disappointed.
Stayed 1 night in Nov 2025

10/10 Excellent

Zach

Stayed 2 nights in Nov 2025

10/10 Excellent

Cynthia

Stayed 4 nights in Nov 2025

10/10 Excellent

Virgilyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff were nice
Stayed 1 night in Oct 2025

8/10 Good

Ivan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location and the Santana area, room decor and balcony, friendly staff at check in, bar/restaurant still open even though we arrived very late.
Stayed 1 night in Nov 2025

8/10 Good

MARIA DE LOURDES, DORAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes all perfect
Stayed 2 nights in Nov 2025

10/10 Excellent

Misa

Stayed 1 night in Nov 2025

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Such a perfect stay with great service!
Stayed 1 night in Nov 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Both the hotel & staff were amazing!!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

phillip

Stayed 1 night in Nov 2025

4/10 Poor

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Raul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon my arrival, I encountered long delay, a mix-up with my reservation, and wrong room assignment. This situation caused us to miss a reservation, it was an inconvenience, and did not meet the standard of service I expected from this establishment. Booking was made through Expedia. The front desk clerk related there has been issues when booking through Expedia and Expedia was to blame for not having "pushed through" the booking. I contacted Expedia and they related the issue was not on their end and the Hotel was to blame. Unknown as to where the issue originated as both blamed each other. After about an hour of waiting in the lobby, the issue was finally “resolved”. Despite providing my reservation details, I was given a different room than what I had booked, which caused further inconvenience. I payed extra to have a balcony view and was provided a room without a balcony. I have two other reservations in the near future and having experienced this issue with Expedia, I am not confident I will have a good experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Louis, Sacramento

Stayed 2 nights in Oct 2025

8/10 Good

Joeyneil

Fridge wasn’t usable
Stayed 1 night in Oct 2025

6/10 Okay

laura

Liked: Cleanliness
I have been coming here for years. So much has changed over time. They used to have the best breakfast included with the room. Now you have to pay. The member upgrades were terrific to fantastic rooms, now I got a little corner room with a covered balcony of bushes. Pretty Closter phobic. The staff did not seem to care if you stayed there or not. All the little extras are gone and pricing is high. Maybe just a sign of the times. But disappointing.
Stayed 1 night in Nov 2025

10/10 Excellent

Melissa, Gilroy

Stayed 1 night in Nov 2025

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal, the hotel is beautiful, my go to place whenever I visit SJ.
Stayed 2 nights in Oct 2025

10/10 Excellent

Shana

Stayed 1 night in Nov 2025

8/10 Good

Jolivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Dulce

Stayed 1 night in Nov 2025

10/10 Excellent

Pulvy

Stayed 1 night in Oct 2025

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