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The Condado Plaza Hotel

Property class: 4

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Photo gallery for The Condado Plaza Hotel

A resort with a swimming pool, beach, and a bridge.
An aerial view of a marina with numerous boats docked, surrounded by high-rise buildings and a coastal cityscape.
A spacious living room with a large sofa, a coffee table, and a flat-screen TV. The room features large windows with a view of the ocean.
A waterfront hotel with multiple balconies and a pool area with illuminated water.
A modern lounge area with wooden ceiling, comfortable seating, a flat-screen TV, and a view of the ocean.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Parque La Ventana al Mar
    ‪10 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬

Room options

View all photos for DELUXE ROOM-LARGE BATHROOM-2 QUEEN BEDS

A modern lobby with a reception desk, seating area, and a large aquarium.

DELUXE ROOM-LARGE BATHROOM-2 QUEEN BEDS

  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEANFRONT SUITE-PARLOR-LG BALCONY-1 KING BED

A hotel room with a bed, a desk with a computer, a chair, a sofa, and a balcony with a view of the ocean.

OCEANFRONT SUITE-PARLOR-LG BALCONY-1 KING BED

  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite with Balcony

A hotel room with a bed, a desk, a TV, a balcony with a view, and a large mirror.

Junior King Suite with Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

A modern bathroom with a bathtub, a shower, a vanity with a mirror, and a towel rack.

Room, 1 King Bed, Accessible, Bathtub

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a desk, a chair, a TV, and a mirror.

Room, 2 Queen Beds, Accessible, Bathtub

  • City view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a TV, a desk, and a view of the city through the window.

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(44 reviews)
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

A hotel room with a bed, a desk with a computer, a chair, a sofa, and a view of the ocean.

Room, 1 King Bed, Oceanfront

7.8 out of 10
Good
(118 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

A modern living room with leather armchairs, a glass coffee table, a floor lamp, and a large abstract painting on the wall.

Suite, 1 King Bed, Oceanfront (Penthouse)

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

A hotel room with a bed, a sofa, a desk, and a window with curtains.

Junior Suite, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

A hotel room with a large bed, a desk with a computer, a chair, and a view of the city through large windows.

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

A hotel room with a large bed, a desk with a computer, a chair, and a view of the city through large windows.

Room, 1 King Bed, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

A hotel room with a large bed, a nightstand, a lamp, and a window with red curtains.

Junior Suite, 1 King Bed, Jetted Tub

  • City view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

A modern hotel room with a dining area, a sofa, and a view of the ocean.

Deluxe Suite, 1 King Bed, Oceanfront

  • City view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair. There is a large window with a view of the ocean.

Deluxe Room, 2 Queen Beds

7.2 out of 10
Good
(68 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

A hotel room with two beds, a desk, and a chair. There is a large window with a view of the ocean.

Room, 2 Queen Beds, Oceanfront

7.4 out of 10
Good
(102 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

A hotel room with two beds, a TV, a desk, and a balcony with a city view.

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(6 reviews)
  • Bay view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

A hotel room with a bed, a desk, a chair, and a television.

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • Ocean view
  • 331 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

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About this property

The Condado Plaza Hotel

This smoke-free resort features 2 restaurants, 2 outdoor pools and a 24-hour fitness centre. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, kayaking and a playground
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
The Condado Plaza Hotel offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Event space at this resort measures 6449 square feet (599 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at The Condado Plaza Hotel. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Property amenities

Parking and transport

  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1963
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1303 out of 2797 reviews
Rating 8 - Good. 584 out of 2797 reviews
Rating 6 - Okay. 500 out of 2797 reviews
Rating 4 - Poor. 193 out of 2797 reviews
Rating 2 - Terrible. 217 out of 2797 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was great for me and my family.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, amenities
Beautiful hotel and wonderful staff. We had a great time and will definitely be staying there again
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Mary Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay, oceanfront view, was amazing!!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Tamie

Great stay!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Menlyanne

Liked: Cleanliness, staff & service, amenities
I loved that was family friendly hotel, the kids enjoyed a lot.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sheryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location! Staff was very nice and rooms were large and comfortable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

LaNiece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay!! Not far from Old San Juan and great places to eat in the area as well. The Condado Plaza was a great place to stay.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Decent hotel to stay at. Good location
Stayed 5 nights in May 2026
Verified review

8/10 Good

Kevin

Liked: Staff & service, amenities
This hotel was perfect for what we wanted. Great place if we wanted to spend the day at the pool or beach, but also easy to get to where we want to go.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, staff is polite. Great Location
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views,staff were super friendly loved everything about this place
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Nonna

Liked: Staff & service
Good location, close to Condado beach about 15 min walk to the great beach and restaurants.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff ans great rooms 👏
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff very friendly, excellent view!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in condado to visit. I go every year.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Yoli Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff, great location
Stayed 10 nights in Mar 2026
Verified review

8/10 Good

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent customer service, amazing staff, pool and beach view are incredible!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel !!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at Condado Plaza every time we come to Puerto Rico and we are never disappointed. We will always continue to stay here. The staff are amazing and we love staying here.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a great stay! The hotel is in a great area, we were able to walk down the road to get dinner every night. Big perk is having the pool and the Condado lagoon right at the hotel!
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool room overlooked ocean, the property had a somewhat private beach that was safe from currents but rocky
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was gorgeous. The rooms were fantastic, very clean, great beds and bathroom.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Bibin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very nice. the room with beach view was really nice.
Stayed 4 nights in Apr 2026

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