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Best Western Inn

2.5 star property

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Photo gallery for Best Western Inn

Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels
Exterior
Free continental breakfast
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
126 Plymouth St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Santa Cruz Wharf
    ‪5 min drive‬
  • Place, Santa Cruz Beach Boardwalk
    ‪5 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave (Oversized Room)

Standard Room, 2 Queen Beds, Non Smoking, Microwave (Oversized Room) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Microwave (Oversized Room)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Inn

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
A fitness centre, a business centre and a 24-hour front desk are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a TV in a common area, a front desk safe and multilingual staff assistance are on-site.
Best Western Inn offers 28 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Santa Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 14 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Inn. During your stay, you're just a quick walk from Ocean Street. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a gym
  • Just a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is available. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Inn. Free self parking is available.
Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Inn Santa Cruz
Best Western Santa Cruz
Best Western Inn Hotel
Best Western Inn Santa Cruz
Best Western Inn Hotel Santa Cruz

Best Western Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 355 out of 1000 reviews
Rating 8 - Good. 350 out of 1000 reviews
Rating 6 - Okay. 188 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 51 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and glad to have a safe place,Santa Cruz crawling with homeless zombies
Stayed 1 night in Aug 2025

6/10 Okay

Richard

Disliked: Amenities
Basic room. Food options were ok and the outside area was sketchy. Free parking and kitchen staff were great. Air conditioner was loud and made sleeping very difficult.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alma

Travelled with family, Travelled with group
Stayed 1 night in Aug 2025

8/10 Good

Ryan

Travelled with family
Liked: Staff & service, property conditions & facilities
Decent place to position yourself in for Santa Cruz. Clean and comfortable. Stayed with 2 children.
Stayed 1 night in Jul 2025

4/10 Poor

Sandeep

Travelled with family
Liked: Staff & service
Disliked: Amenities
The toilet kept running; the hair dryer and fridge were broken. Requested for housekeeping services but never were honored. I didn’t expect that. I have stayed at different Best Western Hotel locations before but the experience here was not the best
Stayed 3 nights in Jul 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of food/drinks during breakfast, easy check-in/check out and friendly staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Madonna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Frontdesk staff should at least welcome guest.Frontdesk need customer service training how to welcome guest.Place is clean though.
Stayed 1 night in Jul 2025

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

Lindsey

Travelled with family
Parking lot is extremely small, other guests were taking up 2 spots making it harder to park. The free breakfast isn’t available long enough, was told they were serving anymore and seen a few other guests walk out with plates. Beds were comfortable, bathroom was a bit small but not bad for a 1 night stay.
Stayed 1 night in Jul 2025

4/10 Poor

jianxin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Mazen

Stayed 3 nights in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience, I only wish that my alarm wasn't set for Hawaii time!
Stayed 1 night in Jul 2025

10/10 Excellent

emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Can check in late and stuff its nice
Stayed 1 night in Jul 2025

10/10 Excellent

Hannah Penberthy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay if you’re visiting the Santa Cruz board walk! The rooms very updated and very clean! The staff was very friendly and helpful!
Stayed 1 night in Jul 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tried this property looking for a cheap room while in town. Bed was uncomfortable, hot water wasn’t working in the shower, and mandatory checkout by 11am even though I was the only guest. Will look somewhere else next time I’m in town
Stayed 1 night in Jul 2025

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the waffles that had hearts inside during breakfast.
Stayed 1 night in Jun 2025

6/10 Okay

heather

Business traveller, Travelled with partner
This hotel is adequate..but for the price I paid...not worth it
Stayed 1 night in Jun 2025

4/10 Poor

Sophanna

Travelled with family and small children
Liked: Staff & service
I was showering and the water wasn’t running properly. Little to none came out until 10 minutes later
Stayed 1 night in Jun 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
A+
Stayed 1 night in Apr 2025

10/10 Excellent

Jehova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What happened to our room?

We made a reservation but when we arrived we were told they could see we made a reservation but there was no room for us. The clerk checked the other hotels but they did not have us either. It took a while and we were tired but the clerk was very nice and did get us a room.
Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Stayed 3 nights in Jun 2025

4/10 Poor

Dennis

Travelled with family
Disliked: Amenities, property conditions & facilities
Asked for accessible room,got second floor( of two) end of hall. No internet,tiny bottles of shampoo,body wash,conditioner. Not enough for one use. Way overpriced. On a freeway onramp.
Stayed 2 nights in Jun 2025

2/10 Terrible

Martin

Liked: Room comfort
Disliked: Staff & service
It was not a good stay! This hotel has been battling a water leak for years. We had to stay on the 2nd floor, I'm 68 yrs. so that meant carrying luggage up the stairs, no elevator that I knew of. The room had no soap, when I asked the hotel clerk for soap, he said they were out of soap. He found one small bar of soap, I asked for extra coffee and cups, he gave me coffee but no cups. I had to grab my own from the breakfast area. Then there was a homeless person coming into the lobby while we were checking in and she was looking for something. At breakfast time the same homeless person came into the breakfast area and started grabbing food, I'm happy that we had finished our breakfast because that homeless person was touching all the food items that others would be using later on. Bottom line... I will pay extra to stay at another hotel next time I'm in Santa Cruz. It's sad because we have stayed here many times in the past and we enjoyed our stays, but times change, and this hotel is changing for the worst. I don't recommend this hotel to anyone; they need to make some serious improvements.
Stayed 1 night in Jun 2025