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Holiday Inn Express Hotel & Suites Santa Cruz by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Enjoy a diverse spread of international cuisine at our buffet, featuring multiple serving stations with clearly labeled options.
Two large beds with comfortable bedding, a flat-screen TV, and a desk with a lamp.
Welcome to our hotel lobby, featuring a spacious layout with a central reception desk and comfortable seating areas.
Relax by the pool surrounded by comfortable lounge chairs and a small table.
Welcome to the Holiday Inn Express & Suites, featuring a symmetrical facade and beautifully manicured grounds.

Popular amenities

  • Pool
  • Parking available
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1410 Ocean Street, Santa Cruz, CA, 95060
  • Ocean Street
    ‪1 min walk‬
  • Santa Cruz Wharf
    ‪3 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Communications, Mobility)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Mobility Accessible (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

7.8 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(110 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Roll-In Shower)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (Roll-In Shower)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(26 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
Self parking, coffee/tea in a common area and a seasonal outdoor pool are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Santa Cruz by IHG offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
The free breakfast at Holiday Inn Express Hotel & Suites Santa Cruz by IHG gets high marks from our customers. During your stay, you're just a quick walk from Ocean Street. Features include free WiFi in public areas, plus laundry facilities and a seasonal outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a computer, laundry facilities and a car charging station
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Santa Cruz by IHG. For a fee, parking is available.

This Santa Cruz hotel is smoke free.

Guests are served a free full breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 18 2025 to December 31 2025 (dates subject to change):
  • Business centre
  • Meeting facilities
  • Sauna
The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:
  • Swimming pool
The property will be renovating from 2 January 2025 to 31 July 2025 (completion date subject to change). The following areas are affected:
  • Sauna
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 10 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in November.
  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz by IHG

Holiday Inn Express Hotel & Suites Santa Cruz by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 620 out of 1116 reviews
Rating 8 - Good. 260 out of 1116 reviews
Rating 6 - Okay. 121 out of 1116 reviews
Rating 4 - Poor. 54 out of 1116 reviews
Rating 2 - Terrible. 61 out of 1116 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and supply everything you need.
Stayed 1 night in Apr 2025

6/10 Okay

Rowan

Stayed 1 night in Apr 2025

10/10 Excellent

Itamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Mar 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

najmeh

Travelled with family
Stayed 2 nights in Apr 2025

6/10 Okay

mai

Travelled with family
Liked: Cleanliness, amenities
Third floor hallway was old and smelled. Breakfast is the worst I have had at holiday inn express. I stayed for the breakfast because they’re usually very good but it was disappointing here.
Stayed 1 night in Apr 2025

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

Shirley, Sacramento

Liked: Staff & service, property conditions & facilities
it was a very nice overnite stay
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of a remodel. But was clean and quiet.
Stayed 1 night in Apr 2025

10/10 Excellent

TENZIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay!

The staff at the front were very helpful. My family had a great time. Thanks for being awesome!
Stayed 1 night in Apr 2025

10/10 Excellent

helen

Stayed 1 night in Apr 2025

8/10 Good

Lorraine

Stayed 2 nights in Apr 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

CHRISTINE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Upon check in Anissa and Melissa were so welcoming. Very informative since we were from out of town. We really appreciated that. Very professional as well. Our stay was awesome! We will be returning in the fall. Thank you ladies!
Stayed 2 nights in Apr 2025

10/10 Excellent

lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Orlando

Liked: Staff & service
It was a little old

8/10 Good

Steven

Stayed 5 nights in Mar 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Anup

Stayed 1 night in Mar 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025