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Quality Inn Santa Cruz

2.5 star property

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Photo gallery for Quality Inn Santa Cruz

Experience the bright and airy lobby with a large open area, comfortable seating, and stunning views of the street outside.
Enjoy a spacious room with a seating area, kitchenette, and dining space, offering a view of the surrounding cityscape.
Enjoy a tranquil outdoor space with a round table and comfortable seating for four, overlooking the surrounding neighborhood.
Two single beds with white linens, a desk, and a flat-screen TV.
Check-in at our welcoming reception area, featuring a digital kiosk and telephone.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Breakfast included
  • Parking included
  • 24/7 front desk

Explore the area

Map
1101 Ocean St, Santa Cruz, CA, 95060
  • Ocean Street
    ‪1 min walk‬
  • Santa Cruz Wharf
    ‪3 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪45 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Smoking

Room, 1 King Bed, Accessible, Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Patio

Standard Room, 1 King Bed, Non Smoking, Patio | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Patio

8.0 out of 10
Very good
(13 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower) | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(15 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Welcome to our reception area, where friendly staff are available to assist you. Enjoy a comfortable seating area with a sofa and a large potted plant.

Comfort Inn Santa Cruz

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.3 out of 5, Excellent, (1093)
The price is €302
for 1 room
includes taxes & fees
2 Aug - 3 Aug
Comfort Inn Santa Cruz

About this property

Quality Inn Santa Cruz

Pet-friendly hotel connected to a shopping centre in Santa Cruz with free breakfast
This hotel features coffee/tea in a common area, a seasonal outdoor pool and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Quality Inn Santa Cruz offers 42 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and designer toiletries. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

37-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Santa Cruz. During your stay, you'll be connected to a shopping centre and just a quick walk from Ocean Street. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a terrace and a vending machine
  • Just a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay
  • Dogs welcome for a fee
Free breakfast is available daily. WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Santa Cruz. Self parking is free. A complete renovation of Quality Inn Santa Cruz was completed in May 2023.

Smoking is allowed in designated areas at this Santa Cruz hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in March and close in September.
  • Pool access available from 9 AM to 9 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Santa Cruz
Quality Santa Cruz
Santa Cruz Quality Inn
Quality Hotel Santa Cruz
Quality Inn Santa Cruz Hotel
Quality Inn Santa Cruz Santa Cruz
Quality Inn Santa Cruz Hotel Santa Cruz

Quality Inn Santa Cruz Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 1002 reviews
Rating 8 - Good. 377 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 91 out of 1002 reviews
Rating 2 - Terrible. 68 out of 1002 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Prasad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room given to us very spacious and clean. We had a comfortable stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Kari

Stayed 3 nights in Apr 2025

2/10 Terrible

Almasol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty, the breakfast did not include eggs, the microwave didn’t work and when I asked them to fix it they told me I had to step outside the the room for them to enter ….really?!!! They said do you want a different one and at that point i said forget it just leave and to top it off that “a/c” unit was more like a swap cooler. When I left for an outing I was ironically “locked out” of my room with the room Key and needed to get a replaced key. I will definitely ever stay there again and DO NOT RECOMMEND…. Spend the extra 200 dollars it’s worth it. The bed had springs that made noise when you sit and had dust in the corners ….. awful !
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

You might get a nice room, maybe not!

During our 2 night stay we were transferred between three different rooms. The first room we were assigned was in the last room on the 2nd floor which was surrounded by rooms of people living on the property. Residents were smoking and drinking outside. Our neighboring room had trash spilled out on the walkway everywhere. When we entered the room it reeked of cigarettes, the entire floor was scratched up, the tub was dirty and the dresser was moved from the wall. We complained and were offered another room on the 1st floor. This room was in better condition but average. No foul odor. or neighboring residents. We realized the first night that the toilet base appeared to be leaking but didn’t see water. On the second night after being out all day and coming back, the first toilet use made the toilet leak and pool over the entire bathroom floor slowly. We complained and were then moved to a third room. This room was back on the 2nd floor and was by far the best room with everything in great confirmation. This room represented exactly what was advertised and what we hoped for during booking. Updated bathroom, clean floors, nice bedding, no foul odors at all and no residents who live on the property as neighbors. Overall, being switched between three rooms total was of course not ideal and we were at least thankful for the final room we got. The staff were as accommodating as they could be but I would never return and don’t recommend this hotel.
Room #1 floor example.
Location of potential leak in Room #2
Pooling water from toilet base in Room #2
Only SOME of the trash near our neighboring Room #1
Stayed 2 nights in Apr 2025

10/10 Excellent

Dianne

Travelled with family
Liked: Property conditions & facilities
Clean room, comfortable bed, nice staff. Older facility and nothing fancy, but if you need a place to stay in Santa Cruz, it works well. Small offering for breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Gladis Lizeth

Liked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Abram

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The waffle maker was disgustingly dirty. Breakfast wasn't avaible until 8am. This place is only a 1 night stop.
Stayed 2 nights in Apr 2025

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in town, breakfast is quite meager
Stayed 3 nights in Mar 2025

8/10 Good

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the place, but you need to remember it is a motel not a hotel.
Stayed 2 nights in Feb 2025

6/10 Okay

Calvin

Travelled with family
Disliked: Amenities
There is one thing that stood out on this stay and that’s this. I check in a go to my room. I open the door to my room and there is a girl on the mattress and she looks at me and says hey what’s up. I look at her and reply the guy at the front desk gave me this room but clearly he messed up. The girl on the bed replies yeah the same thing happened to her yesterday as well. The whole experience made me want to pack up and leave but it was late and I was tired so I stayed. I told the fri tv deal about what happened and the gave me a new room Key
Stayed 1 night in Mar 2025

2/10 Terrible

Shane

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Very Deceiving run down hotel .

Dint even check in. Pulled up and the parking lot was full of homeless people and people living out of there cars. I didnt feel like my work vehicle was safe. Easy potential break in . The pics of the hotel make it seem like its another hotel. Very deceiving. I will have tobyry and get my money back
Stayed 1 night in Mar 2025

8/10 Good

JaNeille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel, small breakfast.
Stayed 1 night in Mar 2025

8/10 Good

Valarie

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience- Unsafe and unprofessional.

I had a very unsettling experience at this motel. As soon as I arrived, I felt unsafe. There were people in the parking lot openly smoking crack, and on the balcony, others were barbecuing. The environment was chaotic, and I honestly didn't feel comfortable getting out of my car. I immediately requested a refund, and they refused to give me one. It's clear they don't care about the safety or well being of their guests. Stay clear.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Alejandra

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay has been excellent & cleanliness of the room implacable
Stayed 1 night in Feb 2025

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in the front desk gentleman was so kind and friendly and also gave us information on the boardwalk me and my family stayed a night to enjoy time together and have fun in Santa Cruz beach boardwalk
Stayed 1 night in Feb 2025

6/10 Okay

Glennis

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

John

Stayed 3 nights in Nov 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great thank you!
Stayed 2 nights in Nov 2024

10/10 Excellent

DONNA

Travelled with family
Stayed 1 night in Dec 2024

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

LUZVIMINDA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kevine

Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
It was fine for a cheap hotel. Don't count on the breakfast. If it's open at all (8-10am) there isn't really much offered other than bananas, coffee.
Stayed 6 nights in Nov 2024