4/10 Huono
TERRY
20.10.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Initial check in was great. Smooth and helpful however the stay went downhill after that. Having driven 4 hours we decided to eat in. Mistake. I ordered the buttermilk chicken burger and my wife the lasagne. When the food arrived I received a beefburger (I don't eat red meat). I returned to the server to explain and she offered to replace with the chicken burger. 20 minutes later it arrived (minus the pulled pork) but by this time my wife had finished eating so both of us ate alone. By way of an apology I was offered a dessert. Unfortunately despite sitting with an empty plate the waitress disappeared. At 5:30 am the rubbish bins were collected from directly under our window. The vehicle reversed, loaded and kept the engine running throughout. When I mentioned all of the above to Reception staff in the morning although, eventually, they agreed to refund the cost of the one meal excluding my drink! I asked whether the hotel was full and was told it wasn't so I asked why we had been given that room as I had booked and paid in advance and had arrived early on the Sunday. Surely there are other twin rooms available?
I could see there was nothing else the Receptionist was prepared to do so I asked the hotel manager to contact me to discuss the matter further. As I write this I am still waiting for contact to be made.
It's a shame because it could be a good stop off hotel
TERRY
Yöpyi 1 yön lokakuussa 2025
