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Quality Inn and Suites St Charles - West Chicago

2.5 star property

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Photo gallery for Quality Inn and Suites St Charles - West Chicago

Lobby
Lobby
Exterior
Lobby
Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
1600 E Main St, St. Charles, IL, 60174
  • Place, Charlestowne Mall
    ‪3 min drive‬
  • Place, Arcada Theater
    ‪4 min drive‬
  • Place, Steel Beam Theater
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Double Beds, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(56 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible, Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking (Efficiency)

7.6 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking (Efficiency)

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn and Suites St Charles - West Chicago

Hotel in St. Charles with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space and dry cleaning are on-site. Housekeeping is available on request.
Quality Inn and Suites St Charles - West Chicago offers 122 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn and Suites St Charles - West Chicago. During your stay, you'll be within walking distance of St. Charles Heritage Center and Camp Kane. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym and a playground
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Dellora A. Norris Cultural Arts Center and a few minutes from St. Charles Heritage Center and Camp Kane
  • Dogs welcome for a fee (restrictions apply)
Quality Inn and Suites St Charles - West Chicago offers its guests a fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1453 square feet (135 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Quality Inn and Suites St Charles - West Chicago. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this St. Charles hotel.

Guests are served a free self-service breakfast on weekdays from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking (max 2 spaces per unit)

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Playground
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,453 square feet of conference space
  • 24-hour business centre
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn St. Charles
Quality St. Charles
Quality Inn Suites St Charles West Chicago
Quality Inn and Suites St Charles - West Chicago Hotel
Quality Inn and Suites St Charles - West Chicago St. Charles

Reviews

Quality Inn and Suites St Charles - West Chicago Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 448 out of 1011 reviews
Rating 8 - Good. 318 out of 1011 reviews
Rating 6 - Okay. 140 out of 1011 reviews
Rating 4 - Poor. 61 out of 1011 reviews
Rating 2 - Terrible. 44 out of 1011 reviews

Reviews

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No internet Unless I go Up to the lobby They wouldn’t change my room to get internet The lights in the bedroom lamps won’t come On
Stayed 1 night in Aug 2025

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars customer service. The man at front desk (Sunday 08/17/25 4:15 pm)was polite and friendly. He deserves an employee of the month award. The hotel is neat and clean. Our room was spacious, clean and comfortable. Great complementary breakfast. We're coming back next time we go to a concert in Arcadia theater. This hotel is highly recommended.
Stayed 1 night in Aug 2025

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok stay. Seemed to be part of the original hotel so dated and minor maintenance things. Brought it up to the desk when leaving and they were quite pleasant about it snd no doubts itvwas taken care of. Nice to know there is a pet friendly place near our daughters place.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for a concert at Acada Theatre

Updated rooms- friendly staff. Nice hotel for a nights stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Keneth

Liked: Cleanliness, staff & service
Easy to use and best app to book flight
Stayed 1 night in Aug 2025

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check in to check out was great. Very friendly staff, overall clean hotel. Would recommend/stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Summer

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Ashley

Stayed 3 nights in Jul 2025

10/10 Excellent

Kelly, Manhattan

Liked: Cleanliness, staff & service
Great option if you are seeing a show at the Arcada Theatre. Staff was super friendly and helpful. Room was clean and spacious. Large parking lot. Restaurants within walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

The hotel itself was fine. Comfy bed and spacious room. But the woman at the front desk was especially helpful and pleasant.
Stayed 1 night in Aug 2025

2/10 Terrible

Tania

Disliked: Staff & service, property conditions & facilities
This was an economical stay for my mom and my daughter while our AC was out of service. The room was average with a slight smell in the fridge and microwave area. The main issue was a $200 charge because housekeeping smelled smoke in our nonsmoking room, reported four hours after check out. No one smokes in our family. The front desk refused to remove the charge and the group Choice Hotels apologized but said they could do nothing.
Stayed 2 nights in Aug 2025

8/10 Good

Bob

Stayed 1 night in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were newly remodeled and price was good.
Stayed 2 nights in Jul 2025

6/10 Okay

Andrew

Stayed 1 night in Jul 2025

8/10 Good

Joseph

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for the money! Recommended
Stayed 1 night in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern, clean property, recently updated

This hotel is great, very modern and clean. The value is excellent. My room was quiet and comfortable. The staff was pleasant and attentive, the property has lots of parking, and the hotel is close restaurants. It is easy to access downtown St. Charles from the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Hannah

Stayed 3 nights in Jul 2025

4/10 Poor

Donald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is under remodel and we get that. However to get to our room we had to walk past the hallways that are filled with construction. That was after we were never told how to get to our second story room. We went up stairs from the lobby could not find our room for the clerk to tell us oh sorry you have to go all the way down the first floor hallway because the second floors are not all connected. No elevators as well. Went to the pool. Pool was absolutely filthy. Not sure the last time it was cleaned. There was shredded babys poop super pieces all over the pool deck . Woman's fake eyelashes. I spent an hour skimming the pool before I would get in. That is how filthy it was. Hotel room had a punch hole in the bathroom door. Beds were flat and stiff. And ac was on the lowest setting and yet the room was never cold.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tina

Liked: Property conditions & facilities
Quiet
Stayed 1 night in Jul 2025

8/10 Good

Terry

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Babu

Stayed 1 night in Jul 2025

6/10 Okay

Laura, Mount Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They do Not have a real breakfast perse. It’s more like a continental breakfast other than the fact that they had waffles. No eggs, no meat. So when they say they have breakfast, it is limited.
Stayed 1 night in Jul 2025

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