We were excited to hear we'd been"upgraded to a suite" upon check-in, and looked forward to a good night's rest after a long drive. Our "upgrade" was, in reality, just a handicapped room, which I find traumatizing after handling my grandfather's end-of-life care. I do not want to look at a handicapped shower seat ever again in my life. Don't trick guests into thinking they've gotten something good when you're actually just going to force us into an uncomfortable room that's better suited to someone in a wheelchair. Beyond that, the washcloths and towels had stains, breakfast was supposed to open at 6 AM, but after a terrible night of sleep, when I arrived at 6:03, the only thing out was hazelnut coffee. When I checked back in at 6:35, there was cereal and batter for waffles, but no eggs or proteins out yet. I took another long walk and came back, only the eggs had made it out, so I took another loop, still nothing else. Just say breakfast starts at 7, or is available upon request, but this was just a terribly disappointing stay overall, and Utah sucks as it is, so a beacon in the night is all we ask for, and you overpromised and underdelivered.