Check in is stated to be at 3pm. We planned on arriving at 4pm after we hit some attractions for the day. upon arrival, we were informed that our room was still not ready and that they would call us when it was. Around 530 we went back in to see if it was ready yet, as we have 2 little ones under 2 and they both needed diaper changes and to eat/rest. According to housekeeping the room had been ready for a bit, but we never received a call. the delay cause by lack of communication greatly affected the kids and our ability to keep them on a good schedule. As parents, the unreliability was irritating. Especially when check in is advertised as 3pm and it have been nearly 2 1/2 hrs past that by the time we were actually able to get the room.
On the contrary, the facility seems clean and the room we had was spacious, clean, and perfect for our needs. We hadn’t had time to check out the pool area and our kids were beyond ready for naps by the time we got there and we chose to not take a late night dip.