6/10 Okay
Doris
31 Aug 2025
Liked: Cleanliness, staff & service, amenities
The Island Grand is a beautiful property, and overall, we enjoyed it and would stay again. Great dining options, and you have access to both the Island Grand and Rumfish properties. There was an issue with storm flooding on the ground floor of the resort, and resort staff worked hard to dry up the carpets and had fans going. It looked like they also had an outside company come in to clean the carpets and disinfect, etc. We were on the 4th floor, so it wasn't an issue for us, but we did have to walk through some wet, soggy areas. The balcony room was small, and the balconies at Island Grand are not private. It looked like the balcony rooms at the Rumfish were more private, similar to a condo balcony with concrete walls. The on-site dining options were good, so no need to go off-site unless you wanted to explore more of the area. The only other setback and total surprise to us was that upon check-in for a 3-night stay, they put a hold of $700 on our card to cover not only parking and resort fees, but also "possible" expenses charged to the room. This might be standard at resorts, but it ties up a chunk of funds. We used our credit card, so it wasn't an issue, but still a surprise and unexpected for them to hold that much money against available credit. To put it into perspective, we had already paid for our entire room stay through Expedia, and our total bill at checkout was only $280 for resort fees and parking. We opted to pay directly at restaurants. Overall good experience!
Doris
Stayed 3 nights in Aug 2025
