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Embassy Suites by Hilton Syracuse Destiny USA

3.5 star property

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Property preview
Courtyard
Lobby
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
311-371 Hiawatha Blvd., Syracuse, NY, 13204
  • Place, Destiny USA
    ‪2 min walk‬
  • Place, Central New York Regional Market
    ‪11 min walk‬
  • Place, NBT Bank Stadium
    ‪16 min walk‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed

8.6 out of 10
Excellent
(71 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(71 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Corner

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Corner

View from room

Suite, 2 Queen Beds, Corner

7.6 out of 10
Good
(5 reviews)
  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

View from room

Deluxe Suite, 2 Queen Beds

7.8 out of 10
Good
(11 reviews)
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(7 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

49-inch plasma TV with cable channels, TV

Suite, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(5 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

Two-Room Corner King Suite

  • Sleeps 4

Deluxe Queen Suite with Two Queen Beds

  • Sleeps 6

King Studio Suite

  • Sleeps 4

King Suite - Hearing Accessible

  • Sleeps 4

Two-Room Suite With 2 Queen Beds-Mobility Accessible With Bathtub

  • Sleeps 6

Two-Room King Suite-Non-Smoking

  • Sleeps 4

Two Room Suite With 2 Queen Beds

  • Sleeps 6

Two-Room Suite With Two Queen Beds-Hearing Accessible

  • Sleeps 6

Two-Room Suite With 2 Queen Beds, Roll-in Shower-Mobility Accessible

  • Sleeps 6

Mobility Two Room King Suite with Roll in Shower

  • Sleeps 4

Two Room Two Queen Corner Suite

  • Sleeps 6

One-Room Suite With 1 King Bed And Tub-Mobility Accessible

  • Sleeps 4

Mobility Accessible One Bedroom Suite King Tub

  • Sleeps 4

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About this property

Embassy Suites by Hilton Syracuse Destiny USA

Hotel with free breakfast, 3-minute walk to Destiny USA
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free cooked-to-order breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a 24-hour business centre and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Syracuse Destiny USA offers 209 air-conditioned accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas and includes sofa beds. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 49-inch plasma televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Embassy Suites by Hilton Syracuse Destiny USA gets high marks from our customers. During your stay, you're just a quick walk from Destiny USA. Enjoy features like free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the breakfast
  • Just a 3-minute walk from Destiny USA and a 4-minute drive from Erie Canal Museum
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Syracuse Destiny USA offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Embassy Suites by Hilton Syracuse Destiny USA. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Syracuse hotel.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Syracuse Destiny USA has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (71 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Syracuse Destiny USA Hotel
Embassy Suites Hilton Destiny USA Hotel
Embassy Suites Hilton Syracuse Destiny USA
Embassy Suites Hilton Destiny USA
Embassy Suites Hilton stiny U
Embassy Suites by Hilton Syracuse Destiny USA Hotel
Embassy Suites by Hilton Syracuse Destiny USA Syracuse
Embassy Suites by Hilton Syracuse Destiny USA Hotel Syracuse

Embassy Suites by Hilton Syracuse Destiny USA Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 610 out of 1032 reviews
Rating 8 - Good. 184 out of 1032 reviews
Rating 6 - Okay. 110 out of 1032 reviews
Rating 4 - Poor. 60 out of 1032 reviews
Rating 2 - Terrible. 68 out of 1032 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dave, Mount Morris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of options for breakfast. Nice happy hour! Huge mall across the street!
Stayed 1 night in Oct 2025

2/10 Terrible

Ada

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have waited a week to submit this review because I have been waiting on Embassy to provide me a response to a safety concern I have reported. Very disappointed that I still have not heard back. I had arrived at 4:15pm to check in to my room and was informed that room is still being cleaned. It was not a problem as my family and I can head over to Destiny USA for shopping and dinner. I proceeded to complete the process for parking and security deposit so that I can receive my digital key when my room is ready. All went smoothly. During dinner I was alerted on the app that my room is ready and digital key was provided. When we got back after dinner we proceeded straight to our room and unlocked the room with my digital key. When my son went to push open the door, we were greeted with a large dog barking at us. We were terrified as there were people and a dog in the room. We went back to the front desk to report this and was ensured that was our room, they have my name in their system. So somehow another family was in our room and my credit card was registered to the room. How is it possible that another person was given access to our room? The front desk proceeded to offer me another room but said they only have a first floor room left so I don’t have another choice. As a Hilton Honor member, I had pre selected my room, arrived on time for check in - but only to find random people have access to my room and be moved! Still no response from Embassy.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Oct 2025

8/10 Good

Dawn

Stayed 3 nights in Oct 2025

6/10 Okay

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property. Convenient access to the mall and walking distance to the train station. Quick check-in. Never a wait for elevatorsz not crowded. Room was pretty good size. Clean, very, very quiet and comfortable. Pool is pathetic. Cloudy, dirty pool deck, unheated and no hot tub. Disappointing for such a large property. Breakfast was typical Hampton Inn-level fare. Nothing special at all, but the buffet was clean and it's free. Overall, a nice place to stay. Why it's so ridiculously expensive is beyond me. The day of check-in, I saw the rate that day in Google Maps. For that same price ($750) I could get a suite at The Palazzo and still have some change for the tables. Insane.
Stayed 1 night in Oct 2025

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property. The rooms were clean and comfortable. The staff was friendly and helpful. There is not much around the hotel. There is a mall, but many of the stores were closed on Sunday and there were groups of roudy teenagers roaming though the mall.
Stayed 1 night in Oct 2025

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are shopping at destiny USA. The two free drinks are a bonus!
Stayed 1 night in Oct 2025

8/10 Good

Julia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The door to bathroom hit floor so was loud and scraps floor every time you opened and shut it. The tv stations is dish so came in and out. Small beds and pillows were uncomfortable
Stayed 1 night in Oct 2025

10/10 Excellent

Toby

Stayed 2 nights in Sep 2025

2/10 Terrible

Ilene

Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been amazing differently worth it.
Stayed 1 night in Oct 2025

10/10 Excellent

Zoelene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very close to mall with lots of dining and shopping options
Stayed 2 nights in Sep 2025

8/10 Good

Michelle, WELLINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stay at this hotel every time we travel back to our hometown to visit family, and it’s always a reliable choice. The location couldn’t be more convenient, with the mall and plenty of restaurants just next door. The staff is consistently friendly and welcoming, and the property is usually kept very clean. The continental breakfast is one of the highlights… fresh, plentiful, and a great way to start the day. The only downside is the air conditioning units, which don’t always cool the rooms as much as we’d like, especially in warmer months. Still, the convenient location, cleanliness, and excellent service keep us coming back each visit.
Stayed 2 nights in Jul 2025

4/10 Poor

Edvige

Disliked: Cleanliness, staff & service, property conditions & facilities
The dining room staff as well as the bar servers were business friendly and attentive. The cleaning staff overlooked cleaning our rooms, making beds and change towels two consecutive days. It was brought to the attention of the front desk both times. Beds were made and towels changed only when I insisted on speaking to cleaning supervisor the second day. Disappointed and find this totally unacceptable .
Stayed 3 nights in Sep 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Everything perfect
Stayed 1 night in Aug 2025

6/10 Okay

Carmen

Travelled with family and small children
Disliked: Amenities
We have stayed in this hotel many times. Front desk attendant was not nice. He charged us for parking. This was the first. We will be looking for other options.
Stayed 1 night in Sep 2025

4/10 Poor

Corrina R

We haven’t been there for over a year and now we will never be going back. My sister makes frequent stays at this hotel but after my experience that will also not happen again. First - now they are charging for parking!!! Second - Their bartender never showed up, so the 2 complementary drinks were not given. How hard is it to open a bottle of beer??? Third- the day of our check out, we left our room at 9:20 am to go down and have breakfast, when we returned to our room, housecleaning had already been in and stripped the bed!!! Check out is not until 11am. Our experience was so terrible. We will never return to this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert, Flushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. But it’s in the middle of nowhere. The staff is absolutely wonderful and can’t do enough for you. The facilities are beautiful. But there is absolutely nothing around the hotel. There is a mole across the way, but it looks a little sketchy.
Stayed 2 nights in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

America

Stayed 1 night in Aug 2025

10/10 Excellent

Ronald R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly, made recommendations for dinner. Property clean and smells good
Stayed 1 night in Sep 2025

2/10 Terrible

James, Horseheads

Disliked: Staff & service