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Embassy Suites by Hilton Syracuse Destiny USA

3.5 star property

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Photo gallery for Embassy Suites by Hilton Syracuse Destiny USA

Lobby
Bar (on property)
Courtyard
Lobby
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
311-371 Hiawatha Blvd., Syracuse, NY, 13204
  • Place, Destiny USA
    ‪2 min walk‬
  • Place, WonderWorks
    ‪2 min walk‬
  • Place, NBT Bank Stadium
    ‪16 min walk‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed

8.6 out of 10
Excellent
(78 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(79 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Corner

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Corner

View from room

Suite, 2 Queen Beds, Corner

7.6 out of 10
Good
(5 reviews)
  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

View from room

Deluxe Suite, 2 Queen Beds

7.8 out of 10
Good
(14 reviews)
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(7 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

49-inch plasma TV with cable channels, TV

Suite, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(5 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

Two-Room Corner King Suite

  • Sleeps 4

Deluxe Queen Suite with Two Queen Beds

  • Sleeps 6

King Studio Suite

  • Sleeps 4

King Suite - Hearing Accessible

  • Sleeps 4

Two-Room Suite With 2 Queen Beds-Mobility Accessible With Bathtub

  • Sleeps 6

Two-Room King Suite-Non-Smoking

  • Sleeps 4

Two Room Suite With 2 Queen Beds

  • Sleeps 6

Two-Room Suite With Two Queen Beds-Hearing Accessible

  • Sleeps 6

Two-Room Suite With 2 Queen Beds, Roll-in Shower-Mobility Accessible

  • Sleeps 6

Mobility Two Room King Suite with Roll in Shower

  • Sleeps 4

Two Room Two Queen Corner Suite

  • Sleeps 6

One-Room Suite With 1 King Bed And Tub-Mobility Accessible

  • Sleeps 4

Mobility Accessible One Bedroom Suite King Tub

  • Sleeps 4

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Exterior
Hampton Inn & Suites Syracuse North Airport Area
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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.8 out of 5, Exceptional, 1,003 reviews
The price is €139
includes taxes & fees
19 Apr - 20 Apr
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About this property

Embassy Suites by Hilton Syracuse Destiny USA

This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free cooked-to-order breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a 24-hour business centre and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Syracuse Destiny USA offers 209 air-conditioned accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas and includes sofa beds. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 49-inch plasma televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Embassy Suites by Hilton Syracuse Destiny USA gets high marks from our customers. During your stay, you're just a quick walk from Destiny USA. Enjoy features like free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the pool
  • Just a 3-minute walk from Destiny USA and a 4-minute drive from Erie Canal Museum
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Syracuse Destiny USA offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Embassy Suites by Hilton Syracuse Destiny USA. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Syracuse hotel.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Syracuse Destiny USA has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (71 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Syracuse Destiny USA Hotel
Embassy Suites Hilton Destiny USA Hotel
Embassy Suites Hilton Syracuse Destiny USA
Embassy Suites Hilton Destiny USA
Embassy Suites Hilton stiny U
Embassy Suites by Hilton Syracuse Destiny USA Hotel
Embassy Suites by Hilton Syracuse Destiny USA Syracuse
Embassy Suites by Hilton Syracuse Destiny USA Hotel Syracuse

Embassy Suites by Hilton Syracuse Destiny USA Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 638 out of 1081 reviews
Rating 8 - Good. 199 out of 1081 reviews
Rating 6 - Okay. 110 out of 1081 reviews
Rating 4 - Poor. 64 out of 1081 reviews
Rating 2 - Terrible. 70 out of 1081 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kendaisha

Stayed 1 night in Jan 2026

8/10 Good

Edward E Russell

Travelled with group
Liked: Amenities
good
Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly M

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything about this stay and the staff and the additional amazing perks made our stay awesome! I will now only stay at this hotel!
Stayed 1 night in Dec 2025

10/10 Excellent

Alexandra

Stayed 3 nights in Jan 2026

2/10 Terrible

Chad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty, and run down. They did not clean the rooms at all. I asked for a discount because I had to clean the hair, eyelashes, and other stains from the previous guest out of the bathroom myself, but I didn’t get one. There were gross stains on the mattresses and they didn’t change the linens.
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great staff
Stayed 4 nights in Dec 2025

8/10 Good

Phyllis

Liked: Property conditions & facilities
Spacious rooms and variety of menu options
Stayed 2 nights in Dec 2025

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the sidewalks were not cleared and usable for a wheelchair. We had 2 rooms reserved and told they would be near each other but upon check in we were going to be given rooms of different floors. While this was remedied and we ended up on the same floor the rooms were still not that close to each other. One the first morning of our stay breakfast was not obtainable for our wheelchair user and the staff had the entire breakfast set up cleaned up prior to the end time of 9:30. The pool was cloudy (my guess is due to excessive chemical usage). We were at the hotel when a snow storm hit the area and the parking lot was not plowed at all during the first 24 hours; even the following day parking spaces were not cleared - only the main drive lanes. For being an Embassy Suites we expected luxury amenities and found scratchy paper products, a microwave missing it's turntable, a mini fridge without a shelf, and a missing remote for the TV.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nathan

Stayed 1 night in Dec 2025

10/10 Excellent

Aaron

Room was nice and clean
Stayed 1 night in Jan 2026

8/10 Good

Sean

Stayed 2 nights in Jan 2026

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Joel was very helpful :)
Stayed 1 night in Jan 2026

2/10 Terrible

Veronica

Stayed 3 nights in Dec 2025

8/10 Good

Mrs. C.

Liked: Cleanliness, amenities
Clean room, staff accommodating for room request/location, close to shopping center, two free drinks in evening, nice breakfast. Only room for improvement: pool was cloudy, no pool towels until an hour or so after opening, and the elevator space was messy in the morning and no one came to clean it for hours ( popcorn and other food on the floor, spilt coffee in the elevator with a caution sign).
Stayed 1 night in Jan 2026

6/10 Okay

Aussan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable, however the room smelled like staled smoke and the bathroom sink was clogged. The buffet was great however only one person was working the omlets which made the lineup masssive and not everyone in line had a chance to get one as they closed it before the line ended.
Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, wonderful breakfast and happy hour.
Stayed 1 night in Jan 2026

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was charged $15 per vehicle per night, despite there being many acres of open parking all around the hotel. This seems to be beneath the standards of a Hilton that is not in an urban area with limited parking. Also, most of the parking lot was not plowed until over 24 hours after the snow, causing us to walk through feet of snow to get to Destiny USA mall and causing many vehicles in the parking lot to get stuck.
Stayed 2 nights in Dec 2025

2/10 Terrible

William, Charlotte

Disliked: Cleanliness, amenities, property conditions & facilities
we have already told the management our concerns and won't stay at any Embassy suites ever.
Stayed 2 nights in Dec 2025

4/10 Poor

Daphinee

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I have stayed here several times, but the room smelled like a dog was in the room. I was also concerned about the deposit that was extremely expensive. The staff at the front desk at night were very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was really nice and clean. Staff was very friendly. Would stay there again.
Stayed 1 night in Dec 2025

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
250 charge for incidentals seems ridiculous plus had to pay for parking
Stayed 2 nights in Dec 2025

10/10 Excellent

John

Stayed 5 nights in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

6/10 Okay

Nancy

Liked: Cleanliness
Disliked: Property conditions & facilities
The parking lot was not plowed and it had snowed.
Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was awesome
Stayed 2 nights in Dec 2025