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Aparthotel

Citadines Shinjuku Tokyo

3.5 star property

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Photo gallery for Citadines Shinjuku Tokyo

Lobby lounge
Lobby
Flat-screen TV
Property entrance
Reception hall

Popular amenities

  • Parking available
  • Gym
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022
  • Isetan Department Store Shinjuku
    ‪9 min walk‬
  • Shinjuku Gyoen National Garden
    ‪10 min walk‬
  • Tokyo Tower
    ‪6 min drive‬
  • Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

View all photos for Studio, 2 Single Beds

Down duvets, in-room safe, desk, blackout curtains

Studio, 2 Single Beds

  • 25 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio (Double)

Studio (Double) | Down duvets, in-room safe, desk, blackout curtains

Studio (Double)

  • 25 sq m
  • Studio
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio (Double)

Down duvets, in-room safe, desk, blackout curtains

Executive Studio (Double)

  • 27 sq m
  • Studio
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 2 Single Beds

Executive Studio, 2 Single Beds | Down duvets, in-room safe, desk, blackout curtains

Executive Studio, 2 Single Beds

  • 27 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

Double

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 2

Twin

  • Sleeps 2

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Lobby

Hotel Gracery Shinjuku

  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
4.5 out of 5, Wonderful, (3643)
The price is €135
for 1 room
6 Aug - 7 Aug
Hotel Gracery Shinjuku

About this property

Citadines Shinjuku Tokyo

Suburban aparthotel with 24-hour fitness centre and 24-hour front desk
A 24-hour fitness centre, self parking and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment boasts a deep soaking tub and offers free WiFi and a kitchenette. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences, such as a fridge and a microwave.
Citadines Shinjuku Tokyo offers 160 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. Flat-screen televisions come with satellite channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a 24-hour fitness centre.
Citadines Shinjuku Tokyo's great location gets high marks from our customers. During your stay, you'll be within walking distance of Isetan Department Store Shinjuku. Enjoy features like free WiFi in public areas, plus a 24-hour gym and breakfast (surcharge). Built in 2008, this comfortable aparthotel has 160 apartments over 12 floors. Each apartment includes amenities such as free WiFi and a deep-soaking bath.
  • Each apartment offers a kitchenette, a deep-soaking bath and a flat-screen TV
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by foot from Isetan Department Store Shinjuku and a 1-minute drive from Omoide Yokocho
As a guest of Citadines Shinjuku Tokyo, you'll find a 24-hour fitness centre, a vending machine, and tour/ticket assistance. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Citadines Shinjuku Tokyo also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tokyo aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 2,750 per night)

Family friendly

  • Children stay free (see details)
  • Cot: JPY 550 per day

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,650 for adults and JPY 825 for children

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Rollaway/extra bed: JPY 7,260 per night

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a regional park
  • In an entertainment district
  • In the city centre
  • In the suburbs
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 160 units
  • Bicycle parking
  • Built in 2008
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • LED lighting
  • Reception hall
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JPY 7260 per night.
  • Cots (infant beds) are available for JPY 550.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1650 for adults and from JPY 825 for children
  • Self-parking fee: JPY 2750 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 550.0 per day
  • Rollaway bed fee: JPY 7260 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citadines Hotel Tokyo Shinjuku
Citadines Shinjuku Tokyo
Citadines Tokyo Shinjuku
Citadines Tokyo Hotel Shinjuku
Citadines Tokyo Shinjuku Hotel Shinjuku
Shinjuku Citadines Tokyo Hotel
Citadines Shinjuku Tokyo Aparthotel
Citadines Tokyo Shinjuku Hotel
Citanes Shinjuku Tokyo
Citadines Shinjuku Tokyo Tokyo
Citadines Shinjuku Tokyo Aparthotel
Citadines Shinjuku Tokyo Aparthotel Tokyo

Citadines Shinjuku Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1661 out of 2755 reviews
Rating 8 - Good. 900 out of 2755 reviews
Rating 6 - Okay. 154 out of 2755 reviews
Rating 4 - Poor. 29 out of 2755 reviews
Rating 2 - Terrible. 11 out of 2755 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room size is very good. But we have a small child , the room we booked is a twin bed. Except this, everything else is perfect. Very close to tube station Shinjuku Gyoemmae station, as well as Shinjuku station. The location can’t be beaten in this area. The room also have a kitchen and fully equipped. I suggest anyone with small child will be good for them.
Stayed 5 nights in Apr 2025

8/10 Good

Andrew

Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean. Staff spoke English which was very helpful. They even booked me a restaurant reservation since they spoke Japanese
Stayed 3 nights in Apr 2025

10/10 Excellent

Irene, Dededo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After full days of walking and exploring Tokyo, this hotel was the perfect retreat. The bed was incredibly comfy. exactly what I needed to recharge at night. Staff are very friendly and helpful. I’ll definitely stay here again on my next trip to Tokyo!
Stayed 3 nights in Apr 2025

10/10 Excellent

Tania

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The studio style room made our 6-day stay extremely comfortable. Everything is super-clean and convenient.
Stayed 6 nights in Apr 2025

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Staff were great and spoke English. Room was fairly small and had a bit of sewage order in the bathroom, which the hotel seem to know about since there was air freshener and they turned the fans on when they cleaned. Breakfast buffet looked ok but not exceptional, we did not purchase. Room was quiet with good heating controls. One side of the bed did not have an outlet or any charging ports, which was a bit annoying.
Stayed 3 nights in Apr 2025

10/10 Excellent

Karenna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We found this last minute and so glad that we did, absolutely perfect for my hubby and I. We had the executive apartment so were able to buy food from the Seven11 store next door and keep in the fridge. We could unpack our clothes, both suitcases, there's a couch and tv so were able to use Netflix if we wanted to, plus kettle and tea and coffee. Taxi's were easy to get outside and there is a bus stop just there. So many eateries around this place and an easy distance to walk to tourist attractions. Laundry room so you can wash, great English speaking staff at the front desk, who were more than happy to help you if needed plus free coffee anytime you want and you can order breakfast if you choose. We were super impressed with everything about this place and MOST definitely would recommend. PS we stayed 7 nights.
Stayed 7 nights in Mar 2025

10/10 Excellent

Deepa

Liked: Cleanliness, property conditions & facilities
Conveniently located to enjoy Tokyo
Stayed 2 nights in Mar 2025

10/10 Excellent

Rick

Liked: Cleanliness, property conditions & facilities
This location was great. Staff was very helpful and the rooms were comfortable. A good value.
Stayed 5 nights in Mar 2025

8/10 Good

cintia, flushing

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice and helpful. Breakfast was delicious. Rooms are good size. Sheets and towels were changed every 3 days but for the 3 weeks we were there the comforter were not washed. We traveled with a baby and comforter/blankets got dirty ( left them on floor on purpose so they can see stains and change it) but they will just folded it and put it back in closet. Also the heater was way too hot out of nowhere, we got very stuffy nose every morning. The hotel has laundry room which was a plus but it takes a long time to dry all the clothes. Overall, we had a good time there, close to subway, food and taxis near by. Very walkable and safe area.
Stayed 16 nights in Mar 2025

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities
Clean comfortable and close to restaurants grocery etc
Stayed 7 nights in Mar 2025

10/10 Excellent

Jenny

Liked: Cleanliness, room comfort

Great location

Easy check in, helpful staff, comfortable rooms and in a great location to walk to restaurants, shops and some sites. Had a great stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
Very helpful staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Luis, Montebello

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my second time staying here. I stayed here in 2016, and the experience then was as great as the experience in 2025. Rooms are clean, staff is professional and friendly
Stayed 1 night in Mar 2025

6/10 Okay

vibeke

Stayed 11 nights in Mar 2025

10/10 Excellent

Roselyn, Aldie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was clean. Room is decent size. Friendly staff. It’s a bit of a walk to the shopping area.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jui Meng

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Awesome place to stay in Shinjuku……wonderful staff. Great dining all around area. Perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If you want no thrills hotel with great service, close to all attractions but far enough away that your sleeps are restful, this is the place!
Stayed 5 nights in Mar 2025

8/10 Good

Tory

Liked: Cleanliness, property conditions & facilities
I spent 6 nights at this hotel— 5 nights the first week and then came back to them for 1 night after a 3-day side trip to Kyoto. Staff is very attentive and speaks English well. The hotel is a bit far from the main city activities and train station but very, very close to the national gardens which was a nice surprise. The rooms are big and comfortable.
Stayed 1 night in Mar 2025

6/10 Okay

Alvaro, Vancouver

Travelled with partner
Disliked: Amenities
Great location, close to Shinjuku without all the noise, and lots of cheap restaurants nearby that aren't as touristy. The property was okay, nothing extraordinary. They have a gym, unfortunately, it feels very outdated and it is in a very small space, no more than two people can do free weights at the same time. The rooms in the hotel feel dated although It served its purpose; for instance, the bathroom was clean, but the bathtub and the toilet had this yellowy color from old plastic, that doesn't make it feel sanitary, although it was clean, nor welcoming to take a bath or use their famous bidet.
Stayed 3 nights in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Ariel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room we stayed was spacious. Location wise - they were close to train station and convi stores!! Very clean and friendly staff!
Stayed 11 nights in Feb 2025

8/10 Good

Babett

Travelled with partner
The room is average there was an air vent what was super loud and cold the bathroom could do with an upgrade
Stayed 5 nights in Feb 2025