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Shibuya Excel Hotel Tokyu

4.0 star property

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Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from room
Reception
Exterior
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, Hachikō Memorial Statue
    ‪2 min walk‬
  • Place, Cerulean Tower
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi Double Room

  • Sleeps 1

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Triple Room

  • Sleeps 3

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Fourth Room

  • Sleeps 4

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(37 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

7.0 out of 10
Good
(2 reviews)
  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room, 1 Bedroom

8.2 out of 10
Very good
(33 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed
  • City view

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View - Non-Smoking

8.2 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Park view

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Double Room - Non-Smoking

9.0 out of 10
Wonderful
(19 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(22 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

8.4 out of 10
Very good
(9 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(51 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Twin Room

  • Sleeps 2

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(17 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • City view

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(15 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(23 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

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4.7 out of 5, Exceptional, 1,056 reviews
The price is €242
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About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants, steps from Shibuya Crossing
This smoke-free hotel features 2 restaurants, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Shibuya Excel Hotel Tokyu's great location gets high marks from our customers. During your stay, you're just a quick walk from Shibuya Crossing. Free WiFi in public areas, 2 restaurants and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests really like the accommodation for the overall comfort, spaciousness and cleanliness
  • Steps from Shibuya Crossing and a 4-minute drive from National Stadium
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1383 out of 1954 reviews
Rating 8 - Good. 396 out of 1954 reviews
Rating 6 - Okay. 109 out of 1954 reviews
Rating 4 - Poor. 32 out of 1954 reviews
Rating 2 - Terrible. 34 out of 1954 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Lariswa

Stayed 2 nights in Oct 2025

8/10 Good

Megan

Stayed 2 nights in Oct 2025

10/10 Excellent

Rojelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Shibuya cross and all the action. The airport transport is not free nor controlled by hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in Oct 2025

10/10 Excellent

Lehr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shibuya excel is an excellent hotel, the location couldn’t be any better! The view from our room of Shibuya crossing was so breathtaking from the 23rd floor, the staff really goes above and beyond to make sure your needs are met and that’s you have the best stay possible. Would highly recommend and definitely coming back next trip!
You can see my. Fuji on a clear day, we were able to see it on our first day there. The view of golden our from our window was absolutely amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Jessica

Stayed 4 nights in Oct 2025

6/10 Okay

Mami

Business traveller
Liked: Amenities
Room is small
Stayed 1 night in Sep 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the first hotel we stayed in during our 11 nights in Japan, and it was extremely convenient for transportation and walking around. The location was definitely the greatest thing about it and the main reason we would return. The room was overall nice, not spectacular but nothing really negative to say.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This an excellent hotel in great location. The staff is professsional & so helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dated rooms, but location is amazing

Rooms were dated and so was the bathroom but very clean and the staff was so helpful and friendly. The location is key although hard to find for us initially form Shibuya station.
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Vidyuth

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful, as always.
Stayed 8 nights in Oct 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I notice in all the hotels we have stayed is… plenty of Staff in line at the lobby waiting to help guest, which I have not seen before in any hotels. Excellent job!!! Rooms are actually spacious, breakfast is quality standard and good variety. Beds were hard felt the spring and bathroom is tiny and needs modernising. Excellent location and recommend the airport limousine coach takes you right outside of hotel. Japan is cheap btw :)
Stayed 5 nights in Oct 2025

2/10 Terrible

oi ching

Travelled with family
not eating breakfast
Stayed 4 nights in Oct 2025

10/10 Excellent

Meina

Travelled with partner
Liked: Amenities
Clean room close to everythibg
Stayed 1 night in Oct 2025

8/10 Good

Robert S

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were pleasant. The room was a little dated and the carpet appeared dirty and needed to be replaced.
Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 6 nights in Oct 2025

10/10 Excellent

Sijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Stayed 1 night in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Staff were super friendly and helpful!
Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Kenneth, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is superb & helps with all our travel needs. Accommodations & location excellent. My wife & I loved the hotel. A+
Stayed 7 nights in Oct 2025

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, right in the heart of Shibuya! The staff are incredibly kind and friendly — a must-stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view
Stayed 4 nights in Oct 2025

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