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Tokyu Stay Shinjuku

3.0 star property

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Photo gallery for Tokyu Stay Shinjuku

Restaurant
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Reception hall
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
3-7-1 Shinjuku, Tokyo, Tokyo-to, 160-0022
  • Place, Isetan Department Store Shinjuku
    ‪1 min walk‬
  • Place, Shinjuku Isetan
    ‪3 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪35 min drive‬

Room options

View all photos for Twin Room, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Twin Room, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Single Room, Non Smoking

Comfort Single Room, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Comfort Single Room, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Casual Single Room, Non Smoking

Casual Single Room, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Casual Single Room, Non Smoking

9.0 out of 10
Wonderful
(36 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room, Non Smoking

Economy Double Room, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Economy Double Room, Non Smoking

8.8 out of 10
Excellent
(56 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room with Mini Kitchen, Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Double Room with Mini Kitchen, Non-Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room(Single Use), Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Twin Room(Single Use), Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 1
  • 2 Single Beds

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About this property

Tokyu Stay Shinjuku

A restaurant, dry cleaning and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers and a front desk safe. Housekeeping is available on request.
Tokyu Stay Shinjuku offers 179 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include toilets with an electronic bidet, complimentary toiletries and hairdryers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on request.
Our customers tell us they can't get enough of Tokyu Stay Shinjuku's great location. During your stay, you're just a quick walk from Shinjuku Gyoen National Garden. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from Shinjuku Isetan and 8 minutes on foot from Omoide Yokocho
There's a restaurant on site. WiFi and wired Internet are free in public spaces. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at Tokyu Stay Shinjuku.

This 3-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Tokyu Stay Shinjuku has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 2,200 per person
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 per person
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tokyu Stay Shinjuku Aparthotel
Tokyu Stay Aparthotel
Tokyu Stay Shinjuku
Tokyu Stay
Tokyu Stay Shinjuku Tokyo
Tokyu Stay Shinjuku Hotel
Tokyu Stay Hotel
Tokyu Stay Shinjuku Hotel
Tokyu Stay Shinjuku Tokyo
Tokyu Stay Shinjuku Hotel Tokyo

Tokyu Stay Shinjuku Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1020 reviews
Rating 8 - Good. 279 out of 1020 reviews
Rating 6 - Okay. 59 out of 1020 reviews
Rating 4 - Poor. 14 out of 1020 reviews
Rating 2 - Terrible. 6 out of 1020 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room is spacious for a solo traveler. Very convenient & close to subway station.
Stayed 2 nights in Nov 2025

10/10 Excellent

Donnie

Stayed 2 nights in Nov 2025

6/10 Okay

Susan

Stayed 2 nights in Nov 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
What attracted to me to Tokyu Stay was their in room washer / dryer combo.
Stayed 7 nights in Oct 2025

10/10 Excellent

Sarahi

Stayed 8 nights in Nov 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities
The hotel is excellently located for the underground and there’s lots going on in Shinjuku! There was free teas/coffee/water and some toiletry items in reception in case you’ve forgotten something. There was also a book of oregami to give that a go! The room was very clean and they gave slippers to wear inside with a daily towel change if you wanted it but it was quite small so we didn’t sleep so well. The shower was powerful though and the toilet had all the expected buttons in Japan so you could give things a go in a safe space…
Stayed 4 nights in Nov 2025

10/10 Excellent

Anthony, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to Shinjuku Station. Tons of food, drink, and shopping options nearby. Room size is typical for what you get in Tokyo. Very clean. Excellent and friendly staff. The only criticism is that the rooms are a bit dated.
Stayed 4 nights in Nov 2025

10/10 Excellent

Chandler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, location, staff, luggage shipping. Would 100% stay again if planning to stay in Shinjuku.
Stayed 4 nights in Nov 2025

4/10 Poor

Naoko

Disliked: Property conditions & facilities
Breakfast was terrible, should have been half price. Front desk on Sunday was unfriendly.
Stayed 1 night in Nov 2025

10/10 Excellent

leif jonny

Liked: Cleanliness, staff & service, amenities
Spotless room. Helpful staff. Washer in the room. Great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

leif jonny

Liked: Cleanliness, staff & service, amenities
Spotless room. Helpful staff. Laundry in the room. Can’t get any better.
Stayed 1 night in Nov 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. Perfect spot to explore Shinjuku and metro entrance is nearly at front door of hotel.
Stayed 4 nights in Nov 2025

10/10 Excellent

Howard

Stayed 2 nights in Nov 2025

10/10 Excellent

USHMA GUNVANTBHAI

Liked: Cleanliness, amenities, property conditions & facilities
Great location Quiet Friendly staff Clean
Stayed 2 nights in Oct 2025

8/10 Good

Morrigan

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was very friendly upon check in. Our room was on the small side, but this was as expected for Tokyo. In future I would probably try to get a larger room than the semi-double for a couple of tall adults. Location was very convenient. Close to Shinjuku station and withing walking distance of many good restaurants. The room was fairly comfortable, though the mattress was on the very firm side and there were some scuffs on the walls that showed a bit of age. However, having a washer/dryer in the room was very convenient. Towels and garbage are changed upon request, and it was easy to do so.
Stayed 6 nights in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and welcoming staff. Amazing location close to a plethora of restaurants. Right next to multiple metro stops and very close to Shinjuku station. Very safe and clean and nice sized room. Highly recommend.
Stayed 7 nights in Oct 2025

8/10 Good

Ashton

Liked: Cleanliness, staff & service
Pretty good, but a little tucked away and hard to find
Stayed 1 night in Oct 2025

8/10 Good

Montgomery

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, the staff was very helpful and spoke some English. The washer dryer combo was a little small, but got the job done. Rooms are quite small, but that’s to be expected in Tokyo. Location was definitely the highlight. Super convenient and right in the mix of Shinjuku!
Stayed 4 nights in Oct 2025

10/10 Excellent

Carlos, Simi Valley

Liked: Cleanliness, amenities, property conditions & facilities
Everythig was spotless. The staff was very helpful and courteous.
Stayed 3 nights in Oct 2025

10/10 Excellent

marie antoinette

Liked: Cleanliness, staff & service, amenities
This is our go-to hotel everytime we're in Tokyo. The location, cleanliness, ease of transport and washer/dryer in the rooms can't be beat! The room carpets need some freshening or replacement but would still give hotel 5 stars.
Stayed 7 nights in Oct 2025

10/10 Excellent

Norikazu, Chesapeake

Stayed 3 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near subway station, lots of shopping within walking distance, English speaking staff friendly and helpful, breakfast was delicious with a nice selection. Washer/dryer in room was a plus!
Stayed 8 nights in Oct 2025

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t eat breakfast so can’t comment on that. Hotel itself is nice and in a very convenient area to get to SHIBUYA and Shinjuku. It wasn’t loud on the street 10 floors up so got a decent nights sleep. The room is small but comes with good facilities! I would recommend this place if you don’t mind the busy streets, however it didn’t seem too busy round the streets when we stayed!
Stayed 8 nights in Oct 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I heard staff speaking english and chinese very well. Location is very close to the train station. They helped shipped our luggages to our next hotel. Room is reasonably sized and bathroom was nice. I would stay here again!
Stayed 2 nights in Oct 2025

10/10 Excellent

john

Stayed 2 nights in Aug 2025

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