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Best Western New Albany

2.5 star property

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Photo gallery for Best Western New Albany

Lobby
Free daily buffet breakfast
Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
400 State Highway 30 W, New Albany, MS, 38652
  • Place, Baptist Memorial Hospital - Union County
    ‪9 min walk‬
  • Place, Sugaree's Bakery
    ‪3 min drive‬
  • Place, New Albany City Hall
    ‪3 min drive‬
  • Airport, Tupelo, MS (TUP-Tupelo Regional)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

9.2 out of 10
Wonderful
(24 reviews)
  • 12 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(56 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(38 reviews)
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Hampton Inn New Albany
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 718 reviews
The price is €92
includes taxes & fees
20 Nov - 21 Nov
Hampton Inn New Albany

About this property

Best Western New Albany

Hotel in New Albany with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site.
Best Western New Albany offers 60 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This New Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they enjoy the free breakfast at Best Western New Albany. During your stay, you'll be within walking distance of Baptist Memorial Hospital - Union County. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes on foot from Baptist Memorial Hospital - Union County and a 2-minute drive from Tanglefoot Trail
Best Western New Albany offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. The business-friendly Best Western New Albany also features coffee/tea in common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.

This New Albany hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel New Albany
Best Western New Albany Hotel
Comfort Inn New Albany Hotel
Best Western New Albany Hotel
Best Western New Albany New Albany
Best Western New Albany Hotel New Albany

Best Western New Albany Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1016 reviews
Rating 8 - Good. 258 out of 1016 reviews
Rating 6 - Okay. 78 out of 1016 reviews
Rating 4 - Poor. 47 out of 1016 reviews
Rating 2 - Terrible. 45 out of 1016 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kashira

Stayed 1 night in Jul 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
This worked for our over night stay. Very simple but free breakfast.
Stayed 1 night in Jul 2025

4/10 Poor

Chad

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Air conditioner was off when we got to our room after traveling till 2am when we got there. They held our room with no problems. We were just glad go be able to lay down. The room was still at 77 degrees when we left that morning. Went to shower and very little hot water and soap was completely out. We were so tired we didn't want to switch rooms. It was really clean abs nice staff.
Stayed 1 night in Jul 2025

6/10 Okay

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed here 7 days a part. First room was great, 2nd one smelled like a musty basement.
Stayed 1 night in Jul 2025

10/10 Excellent

Whitney

Liked: Cleanliness
Thr best
Stayed 1 night in Jul 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in bad need of renovation. The ancient stale smoke smell is still strong, as is a musty, mildewy smell. Add to the bouquet, incredibly strong Glade plug-ins that are in the rooms. These are doing nothing more than adding overpowering layers to the offensive smells. The ACs don't work. There are layers of grime and questionable substances on surfaces and in the dust ruffles. The staff was not present how check-in (we had to hunt someone down). And, while the beds are described as queen, they are barely full-sized mattresses. Unfortunately, we had the same experience twice. We had pre-reserved/prepaid for rooms to stop midway on a long drive coming and going for a week long vacation. The same experience happened both times. Best Western should not have their name on this establishment.
Stayed 1 night in Jul 2025

10/10 Excellent

Joe

Stayed 1 night in Jul 2025

10/10 Excellent

Doris

Bathroom Update

Bathroom needed some updates with the tub.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Jul 2025

4/10 Poor

Rachel C

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Where do I begin. I am an avid REVIEWS READER! This location claimed they were "exceptional" It was late when we arrived. We grabbed some fast food before hoping to get check in/settled in. Room 1-Non working A/C and there was a pile of used towels left on the bathroom floor. (We called the front desk and were told to come get a new key for a new room) Room 2-overwhelming odor upon arrival!! There appeared to be an issue with the ceiling (unsure if there was a current leak or not) One of us sat on the bed and realized the bedding was damp to the touch!! Unreal! We went to call the front desk again only to realize this room had no phone!! Back down to the desk we all went (it was nearing midnight and we still were unable to eat) When speaking to the young lady @ the desk she apologized (again) while a gentleman in street clothes standing on our side of the counter mentioned having some recent storms and he offered a machine he could place in the room to get rid of the moisture. (We declined and asked for yet another room) Room 3-FINALLY. Ate our cold sandwiches and tried to get some rest (beds were less than comfortable unfortunately) The young lady @ the front desk was very apologetic and kind. She told us to be sure and talk to the manager before checking out in the morning bc $100+ is alot to spend and to have to endure all of THAT. We stopped by the desk @ checkout and went ahead and asked for the manager. They couldn't do anything bc we booked through Expedia. LORD.
Stayed 1 night in Jul 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I feel welcomed and the staff was very helpful and got us everything we needed for a wonderful stay. Thank you!
Stayed 1 night in Jun 2025

10/10 Excellent

donny

Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff. Quiet location. Pool was nice. I stay here everytime I visit this area.
Stayed 2 nights in Jun 2025

8/10 Good

Julia

Stayed 2 nights in Jun 2025

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4th of July vacation

Staff was friendly and the one house keeper that was on the 4th of July ( called in on her day off) was great.
Stayed 8 nights in Jun 2025

10/10 Excellent

Shameka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice...
Stayed 1 night in Jul 2025

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Dawn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel lobby Motel room.

Great lobby. Rooms were dirty and dated.
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Disliked: Cleanliness

Staff good, could be cleaner

Stayed 1 night in Jul 2025

10/10 Excellent

JANET

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place. Super quick check in. The breakfast wasn't bad, had a few options. But better than most continental breakfast you would normally see. Overall pretty good. Would definitely stay again.
Stayed 1 night in Jun 2025

4/10 Poor

Matthew, Nixa

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
One out of two of the rooms we rented was not cleaned. Luckily they had another room so that was taken care of quickly but the new room smelled slightly of smoke and the other room’s air conditioning wasn't working that efficiently so the carpet was damp. And a broken fingernail was found in the sheets of one of the beds. Probably won’t be stopping here again…just not worth it and the facility didn’t seem equipped to deal with these issues because of the standard they keep it at.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and bad

Good- Great room. Quiet. New towels. Bad- Mold around tub.
Stayed 1 night in Jun 2025

10/10 Excellent

Kenneth L.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location from I-22.
Stayed 5 nights in Jun 2025