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SureStay Hotel by Best Western Tuscaloosa Southeast

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Tuscaloosa Southeast

Reception
Lobby
BBQ/picnic Area
Exterior
Free breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
4700 DORIS PATE DR, Tuscaloosa, AL, 35405
  • Place, Tuscaloosa Veterans Affairs Medical Center
    ‪3 min drive‬
  • Place, Veterans Memorial Park
    ‪4 min drive‬
  • Place, University of Alabama
    ‪7 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(43 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(56 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

SureStay Hotel by Best Western Tuscaloosa Southeast

Mediterranean hotel with free breakfast and 24-hour front desk
This smoke-free hotel features a snack bar/deli, a business centre and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and barbecues.
SureStay Hotel by Best Western Tuscaloosa Southeast offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers, hairdryers and toothbrushes and toothpaste.

This Tuscaloosa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Tuscaloosa Southeast. During your stay, you'll be close to University of Alabama. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Amenities include a front desk safe, locker space and a business centre
  • 9 minutes by car from Bryant-Denny Stadium and 10 minutes from University of Alabama
  • Dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly SureStay Hotel by Best Western Tuscaloosa Southeast. Self parking is free. A complete renovation of SureStay Hotel by Best Western Tuscaloosa Southeast was completed in November 2020.

This Mediterranean Tuscaloosa hotel is smoke free.

Guests are served a free breakfast. An additional breakfast is available daily for a fee.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2001
  • Fireplace in lobby
  • Mediterranean architecture
  • Renovated entire property - November 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Hotel Hotel BY BW Tuscaloosa
SureStay Hotel by Best Western Tuscaloosa Southeast Hotel
SureStay Hotel by Best Western Tuscaloosa Southeast Tuscaloosa

SureStay Hotel by Best Western Tuscaloosa Southeast Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 283 out of 677 reviews
Rating 8 - Good. 162 out of 677 reviews
Rating 6 - Okay. 93 out of 677 reviews
Rating 4 - Poor. 64 out of 677 reviews
Rating 2 - Terrible. 75 out of 677 reviews

7.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Montana

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we first checked in the bathroom and bed were filthy. We immediately asked for a different room. We were then put in a room that smelt strongly of mold. This hotel was for a work event for 10 nights and after working 12+ hour shifts 8 days in a row it would've been nice to have a good nights sleep to look forward to. Instead we had to buy cleaner to make the room smell better, listen to the people above us slam stuff against the floor all night/morning and eat the same microwaved eggs every day. Also you better hope you are bald because the water pressure in the shower will do nothing to clean your hair. The staff was helpful and friendly but I would never recommend this hotel.
Stayed 10 nights in Aug 2025

8/10 Good

shakeyta

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t really clean & needed renovation
Stayed 2 nights in Aug 2025

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

Courtney

Stayed 1 night in Aug 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Clean hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Derrick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

It was ok

Bed was not very comfortable, the bathroom wasn’t that clean, the room felt outdated and was very hot in the 2nd floor and in the hallway, a/c was ok just enough to keep from getting hot while we slept! Breakfast was horrible and cold and not much to choose from! It was very convenient and for a 1 night stay it was decent enough to get a shower and a few hours of sleep!
Stayed 1 night in Aug 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all we needed.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sure NOT TO Stay at the SureStay

I would not recommend this hotel to anyone. I gave 2 stars because the bed was comfortable, but the dank and musty odor of the room, the stained towels (all the towels with big yellow spots), and the large nail clipping on the bathroom counter prevented me from giving more stars. Oh, and the front counter employee was asleep behind the desk.
Stayed 1 night in Aug 2025

4/10 Poor

Brandon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and welcoming however, when we went to our room, there were stains all over the bed and our room was also very wet
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap and very nice! Towels were a little stained but clean!
Stayed 4 nights in Aug 2025

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness, staff & service
Very musty smell in the room. Ice maker in the hall did not work. Bed was very comfortable. Check in was efficient and very personable. Easy location.
Stayed 1 night in Aug 2025

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Oh man - we have stayed at this hotel before and it was fine. Unfortunately this trip it was not fine. The bathroom barn door left a 3-4 inch gap - I could literally see my husband walk by the door when I was sitting on the toilet. There was no coffee at breakfast one morning, and another morning the breakfast area was a mess with hardly any food options and no utensils. Our last morning there was also poop in the elevator. We will not be staying here again unless it is the absolute last option available :(
Stayed 3 nights in Aug 2025

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness
our room was musty smelling and everything felt damp. the tenant upstairs stomped all times of the day, was very annoying
Stayed 5 nights in Jul 2025

2/10 Terrible

Tonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Bed was terrible neither myself or my husband could sleep and stay asleep. The ac was so so took a while to cool off. Smelled like mildew
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We reserved this months ago and are no strangers to budget hotels. We checked in later in the evening and were sent to a first floor room right near the office. The room smelled gross -- moist, musty, moldy -- even though the a/c was running. I tried to turn on the tv adn the remote was so sticky. So I jokingly wrapped it in a bag for the ice and tried to turn on the tv but the tv didn't work. Then we noticed everything else: the mold on the door, the carpet was damp and the bedsheets were dirty and stained. The bathroom door didn't close. Overall it was the most disgusting hotel room i've ever been in (and we travel with two large dogs so we know budget hotels!). We asked to be moved to a different room and were told the hotel was sold out and there were no other rooms. So we called expedia who told us they'd help us resolve the charge and we left to a different hotel. My first time ever leaving a hotel due to cleanliness.
remote wrapped b/c of stickiness
mold on door
stains on sheets
stains on sheets
Stayed 1 night in Aug 2025

8/10 Good

Wendell

Liked: Cleanliness, amenities, property conditions & facilities
I stayed there before and I always felt comfortable and the room are very clean. I like the location.
Stayed 2 nights in Jul 2025

8/10 Good

Lisa

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

fred

Disliked: Staff & service, amenities
Management should work on having clean looking towels and sheets. The hallways had a minor odor. The renovation in the room was nice and clean looking- very modern.
Stayed 4 nights in Jul 2025

2/10 Terrible

Phillip, Houston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good hotel for a family stay. Old, smelly, dirty. Wife very unhappy.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tanner

Stayed 1 night in Apr 2025