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Montcalm Piccadilly Townhouse, London West End

5.0 star property

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Photo gallery for Montcalm Piccadilly Townhouse, London West End

Front of property
Gym
Lounge
Club Room | 1 bedroom, premium bedding, minibar, in-room safe
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
65-73 Shaftesbury Avenue, Piccadilly, London, England, W1D 6EX
  • Place, Leicester Square
    ‪2 min walk‬
  • Place, Piccadilly Circus
    ‪4 min walk‬
  • Place, Trafalgar Square
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Deluxe Single Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Single Room

7.4 out of 10
Good
(10 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Club Twin Room

Club Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Club Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Four Poster)

Suite (Four Poster) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Four Poster)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Single Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Single Room

  • Sleeps 1

View all photos for Premier Double Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Double Room

  • Sleeps 2

View all photos for Premier Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Twin Room

  • Sleeps 2

View all photos for Club Double Room

1 bedroom, premium bedding, minibar, in-room safe

Club Double Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

  • Sleeps 3

View all photos for Four Poster Suite

1 bedroom, premium bedding, minibar, in-room safe

Four Poster Suite

  • Sleeps 2

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room

Club Room | 1 bedroom, premium bedding, minibar, in-room safe

Club Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

Club Twin Room

  • Sleeps 2

Basic Double Room

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

8.8 out of 10
Excellent
(46 reviews)
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room

  • Sleeps 2

Deluxe Room

  • Sleeps 2

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About this property

Montcalm Piccadilly Townhouse, London West End

Luxury hotel with fitness centre and 24-hour front desk
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk. Housekeeping is available on request.
Montcalm Piccadilly Townhouse, London West End offers 67 accommodations with minibars and a safe. Beds feature premium bedding. 20-inch plasma televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Montcalm Piccadilly Townhouse, London West End's great location. During your stay, you're just a quick walk from Leicester Square. Features include free WiFi in public areas, plus a gym and a coffee shop/cafe.
  • Free WiFi
  • Enjoy a bite to eat at the café
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Leicester Square and 5 minutes on foot from Piccadilly Circus
There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Montcalm Piccadilly Townhouse, London West End.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
GAIL's Bakery – On-site café.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • GAIL's Bakery

Things to do

  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western London Piccadilly
Best Western Piccadilly
Best Western Piccadilly London
Best Western Premier Piccadilly
Best Western Premier Piccadilly London
Best Western Premier Shaftesbury Piccadilly
Best Western Premier Shaftesbury Piccadilly Hotel
Best Western Premier Shaftesbury Piccadilly Hotel London
Best Western Shaftesbury Piccadilly
Piccadilly Best Western
Shaftesbury Premier London Piccadilly Hotel London
Shaftesbury Premier London Piccadilly Hotel
Shaftesbury Premier London Piccadilly London
Shaftesbury Premier London Piccadilly
Piccadilly London West End Hotel London
Piccadilly London West End Hotel
Piccadilly London West End London
Piccadilly London West End
The Piccadilly London West End England
Piccadilly London West End House London
Piccadilly London West End House
The Shaftesbury Premier London Piccadilly
Best Western Premier Shaftesbury London Piccadilly
Piccadilly London West End Guesthouse London
Piccadilly London West End Guesthouse
The Piccadilly London West End England
Piccadilly End Guesthouse
Piccadilly End

Reviews

Montcalm Piccadilly Townhouse, London West End Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 552 out of 1012 reviews
Rating 8 - Good. 249 out of 1012 reviews
Rating 6 - Okay. 112 out of 1012 reviews
Rating 4 - Poor. 58 out of 1012 reviews
Rating 2 - Terrible. 41 out of 1012 reviews

Reviews

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities, room comfort

Not as expected

I’ve stayed at this hotel before and usually had a good experience, but this visit was disappointing. Our bathroom flooded and we were given a disabled access room, which had a bright green light that stayed on all night, making it very difficult to sleep. When I mentioned this at checkout, the response I received was just “oh I know, sorry about that” which didn’t feel good enough. A real shame, as I expected better based on my previous stays.
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel perfectly located in London Wedt end. We were right by the theaters and China town.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bushra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has an excellent location. Walking distance to train station and buses. Hotel staff is extremely nice will stay here again definitely.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wictoria at the front desk was excellent. She greeted us every morning with a bright smile, and always asked how our day was and what our plans were. She always asked if we needed anything, and even surprised us with a bottle of champagne for my birthday! Love the location of this hotel, in the heart of SOHO. Walking distance to many train stations, and all kinds of great food options. The rooms have central air, coffee maker, tea kettle, tons of towels and toiletries for the duration of your stay. They also have an elevator! This was our second time staying here, and would definitely stay here again in the future.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Tom/Cre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice good service but nosey from street traffic and other.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and accommodating! I needed to go on a Zoom meeting and they gave me a room downstairs with excitement wifi speeds.
Stayed 9 nights in Aug 2025

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great if you want to be in the middle of everything. If you’re looking for a quiet area this isn’t it. Great proximity to Piccadilly Circus, the West End and China Town.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 2 nights in Aug 2025

4/10 Poor

Gregory, San Diego

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Had a bad experience and ended up moving to a different hotel for the rest of our stay. The night staff was useless. We had an overflowing shower and toilet that wouldn't stop running. The front desk person was on a personal call (we had returned about 15 minutes earlier) and wouldn't answer the phone when we called. ended up walking down to the desk and he was still on the phone. He sent up another person who said would talk to the manager. Came back 15 minutes later to say there were no other rooms available and then confessed there was no manager on duty when pressed. Also no maintenance people after 8:00pm. The morning staff and manager was very apologetic and attempted to make good on the situation by moving us to a suite etc but we had already booked a new place. They did refund the remaining nights and credited for half the first night. They did their best to address the situation which I appreciated but we already had a new place booked and weren't going to stay. We may give them a try on our next visit as they offered up discounts and upgrades to make up for the issues.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alana

Stayed 2 nights in Aug 2025

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Jul 2025

6/10 Okay

Joel

Stayed 1 night in Jul 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location!

What a great location. It's a bit pokey but most are in London.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Montcalm Piccadilly is right in the heart of Piccadilly Circus - which is great for getting around, but not so great when it comes to noise. The room itself was great, clean, spacious and modern. But even with the window and drapes closed, be prepared for a lot of street noise. Location is great for walking - I was able to walk just about everywhere I wanted to go!
Stayed 2 nights in Jul 2025

10/10 Excellent

Arshad

Stayed 1 night in Jul 2025

10/10 Excellent

Jackson

Stayed 1 night in Jul 2025

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located in theatre Land room was clean and well equipped great for one or two nights in the Capital
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Stayed 1 night in Jul 2025

10/10 Excellent

Natasha

Stayed 1 night in Jul 2025

10/10 Excellent

Amel, San Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderful. I highly recommend it. I will come back for sure❤️
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Theatre break

Great stay for a 2 night theatre break. Fabulous location, friendly staff, clean and comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicholas

Stayed 1 night in Jul 2025