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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Lobby
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Property grounds
Shower, free toiletries, hair dryer, towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • Buckingham Palace
    ‪10 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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Double Room | Desk, iron/ironing board, free WiFi, bed sheets

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  • Free WiFi
  • Parking available
  • Laundry
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3.3 out of 5, (415)
The price is €91
for 1 room
includes taxes & fees
24 Jun - 25 Jun
Hotel 261

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Westfield London Shopping Centre and 7 minutes from Hyde Park
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 246 out of 999 reviews
Rating 8 - Good. 311 out of 999 reviews
Rating 6 - Okay. 200 out of 999 reviews
Rating 4 - Poor. 112 out of 999 reviews
Rating 2 - Terrible. 130 out of 999 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kenny

Business traveller
Liked: Room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little room with a balcony, did the job
Stayed 1 night in Mar 2025

2/10 Terrible

william

Disliked: Staff & service, property conditions & facilities, room comfort

Ok

Old and noisy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jakob

Stayed 2 nights in Mar 2025

8/10 Good

Hui Min

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a comfortable place for what you paid for. The room is clean, bed is comfortable, the location is strategically close to tube station, in a very lovely neighborhood.
Stayed 3 nights in Mar 2025

10/10 Excellent

Martyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, thank you

Very helpful and professional service given
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Stayed 1 night in Feb 2025

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spacious twin bed room left a good impression. Clean appearance overall. Fridge in the room was a bonus. Comfortable home from home. Bathroom and room facilities very welcoming. Price offer was an absolute value driven aspect of choice. . Upgraded to larger room was an epitome of excellent customer services. Just found after the corner from Goldhawk Road Tube London and retail established brand food shops are right on the nearby route. You could not have a better situation accessing different types of meals to cook from local food traders. Lovely stay.
Stayed 1 night in Mar 2025

2/10 Terrible

Alison

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room 24 was very small and very hot and hard to move in the bathroom due to this. The bed was so uncomfortable we left after two days even tho we booked for 6 . There was only one mug and towel for two people. We ask for a refund but the man in the office acted as he had no authority . Shame as it was situated in a good spot in Shepherds Bush.
Stayed 6 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenience

Good value , location , clean, but the shower pipe leaked, however the shower was fine and worked
Stayed 1 night in Feb 2025

6/10 Okay

georgina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a little confusing that you don’t actually stay where advertised but for the money I thought the property was reasonable. Staff where friendly and hotel was close to where we needed to be .
Stayed 1 night in Feb 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Fridge!
Stayed 1 night in Feb 2025

10/10 Excellent

Theodore

Great value for someone travelling alone. A bed, shower, wifi and tv were all I needed and I got it at a great price. It's not fancy, and the walls are thin but it's exactly what you'd expect for the price.
Stayed 7 nights in Feb 2025

6/10 Okay

Sam

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for. The property was OK and convenient for the location. Parking was handy (and free after 6) on street but got to be lucky to get a space. The room was very basic, the radiator leaked and it could have been cleaner. The lights were also hanging out the ceiling... BUT... if you want somewhere cheap and convenient to get your head down after a gig at the Apollo its perfectly adequate.
Stayed 1 night in Feb 2025

6/10 Okay

Catherine

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location...

This is a clean, no frills hotel with great staff. Would stay again.
Stayed 3 nights in Jan 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Saphire

Reasonable for a one night stay for a local concert. Nice enough, but this is s no frills place at a decent price. Would use it again.
Stayed 1 night in Dec 2024

10/10 Excellent

lisle

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay at this hotel everything is always good. Clean TV works only problem with room was the headboard was angled so I could not sit up on the bed properly.
Stayed 1 night in Jan 2025

8/10 Good

Hamdi Hassan

Stayed 2 nights in Feb 2025

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Value for money . Just one night stay . The room is clean comfortable . We have shower and toilet plus tv .
Stayed 1 night in Feb 2025

8/10 Good

Abdul

Liked: Cleanliness, staff & service
No parking Small room Clean Mattress not very good not bad too
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scam

When we arrived we got sent to another hotel (Pearl) we hadn’t booked and had no other choice than to stay there as they wouldn’t allow us to the hotel we had actually booked (sapphire).
Stayed 1 night in Feb 2025

8/10 Good

olusola, neptune

Liked: Cleanliness, staff & service, property conditions & facilities
Nice contactless hotel relatively new will definitely make it London home away from home
Stayed 1 night in Feb 2025