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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Staircase
Property grounds
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪14 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.6 out of 10
Good
(43 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(32 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 259 out of 1001 reviews
Rating 8 - Good. 314 out of 1001 reviews
Rating 6 - Okay. 196 out of 1001 reviews
Rating 4 - Poor. 107 out of 1001 reviews
Rating 2 - Terrible. 125 out of 1001 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Close to underground, groceries, restaurants. Not near tourist attractions, easy access to public transportation makes this a non issue
Stayed 1 night in May 2025

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, room comfort
For the price, it is comfortable, clean and the staff were very pleasant.
Stayed 2 nights in May 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice person working in the check in area. Very easy to check in and check out!
Stayed 1 night in May 2025

8/10 Good

Joel

Stayed 3 nights in May 2025

8/10 Good

Jakob

Liked: Staff & service

Ok for traveling

Good stay for solo traveler
Stayed 4 nights in May 2025

8/10 Good

lisle

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 7 nights in Apr 2025

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good small twin bed room with very small shower and no elevator so you will need to use stairs with your luggage. Staff very helpful and friendly
Stayed 7 nights in May 2025

8/10 Good

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort

A good place to stay

Good for couples, clean, well located, three subways lines very closer, and good opinions to eat
Stayed 7 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. would go there again.
Stayed 2 nights in May 2025

6/10 Okay

Frank

Stayed 3 nights in May 2025

8/10 Good

Paul

Stayed 1 night in May 2025

4/10 Poor

Shelby

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My friend and I stayed at the Sapphire hotel due to its close location to the Heathrow airport. The room unfortunately was extremely hot and muggy, the bathroom had black mold in it and our towels were not fully clean upon arrival. The staff were friendly which was the highlight. We would not stay here again.
Stayed 2 nights in May 2025

6/10 Okay

Antonia

Stayed 1 night in May 2025

6/10 Okay

Lucia

Travelled with partner
Liked: Staff & service
Hated the noise Bathroom door did not close
Stayed 3 nights in May 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

NEErAJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

svein

Stayed 1 night in Apr 2025

8/10 Good

Kira

Travelled with family
Liked: Staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Stay elsewhere.

I originally booked two rooms with the Sapphire Hotel, one for my wife and I and the other for my brother, his wife and her friend. Just prior to us arriving I received emails stating that one of our rooms may have to be booked with another one of the hotels as they are connected. I responded and was informed that all of us would be staying at the Sapphire. When we arrived I was informed again that one room was going to be at the Sapphire and the other at the Pearl or we coukd stay at the Pearl, whuch we did. The rooms were dirty, old, the bed in our room was old and lumpy with a huge spot where it was worn out. The rooms looked nothing like what I had booked and we were definitely downgraded and charged the same amount. The fire alarm went of several times on afternoon and nobody was in the office to ask it there was a problem. Taje my advice and stay elsewhere.
Stayed 4 nights in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room, comfy bed.
Stayed 1 night in Apr 2025

8/10 Good

Gerome

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities, room comfort
It was a very poor experience. I needed the hotel for just couple of hours as I was there in London for work as a Dj… Tried to call the reception as it says 24h but no one answered. Just to get there and a man in pyjamas open to tell me I had to wait until 11am for early check in and pay £20.. even though I have to go elsewhere because I have to sleep somewhere before my train at 12… they couldn’t be kind enough to issue a refund. Horrible experience felt robbed!
Stayed 1 night in Apr 2025