2/10 Terrible
Julie
Travelled with family, Travelled with pets
24 Apr 2025
Disliked: Staff & service
I booked 2 rooms through Expedia and requested first floor rooms as close as possible to each other, because my husband uses a walker and sometimes an electric scooter. We can get by for one night without the handicapped bathroom, since we travel with a caregiver. The other room was for his caregiver. There were 8 rooms left like the ones I reserved. Upon check in, I was told only 2nd floor rooms were available. I was told by the Econolodge desk person at the counter that I should have called them directly...I never received communication from the property, even though Expedia said I should expect one. They wouldn't cancel the reservation. Expedia's virtual agent couldn't help me in real time. I found a first floor room at The Red Roof Inn a few yards away. I'm disputing this charge on my credit card. I could not be accomodated. Why should I eat the charge for rooms I didn't use? Why don't places with second floors have elevators in 2025? The guest who checked in right before me was given room 103, and I was told it was because he called directly. Driving from Florida to New York with a carload of people is not the ideal situation in which to make a call from the road. I expect better communication through the booking app.
Julie
Stayed 1 night in Apr 2025