8/10 Good
Shannon, Carlton
Business traveller, Travelled with pets
28 Aug 2025
Liked: Cleanliness
Check in woman very nice and put me in a room close to outside exit because I had 2 small pups with me. Appreciated that. Room was larger than expected. Bed comfy. Bathroom good sized but the shower head did not provide good pressure. Check in staff was great. She was so friendly and fast. Check out was not so good. There were 2 women. 1 was friendly but busy with another customer. The other woman sat in a room just behind. Heavy set woman with frizzy long grayish hair. She greeted me by saying “what can I do for you honey?” Didn’t get up just sat there. Her tone was annoyance, like I was interrupting her. I questioned her back “honey?” She said “ I’m from Kansas City. We call everyone honey.” It was a ridiculous statement to a customer so I ignored it and told her i wanted to check out. She instructed me to leave my key in the basket which she pointed to from her chair. Still did not get up. I needed a receipt because it was a business expense but she said I needed to go through my third party booking for that. As I was leaving, she loudly said have a good day, followed by a pause and “honey.” It was purposeful and clearly intended to be smart assed and disrespectful. My impression of this woman was sloppy looking, very hefty, lazy, rude, and definitely not customer oriented. She really should not be working behind the front desk. But for the 2 other women whom I encountered who were just the opposite of this woman, I would have given 1 star.
Shannon
Stayed 1 night in Aug 2025