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Residence Inn by Marriott West Springfield

3.0 star property

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Photo gallery for Residence Inn by Marriott West Springfield

Property amenity
Lobby
1 bedroom, premium bedding, desk, blackout curtains
Flat-screen TV
1 bedroom, premium bedding, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
64 Border Way, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Place, Riverdale Center
    ‪11 min walk‬
  • Place, Riverdale Shops
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio, 1 King Bed

Flat-screen TV

Studio, 1 King Bed

8.6 out of 10
Excellent
(29 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Flat-screen TV

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom

8.8 out of 10
Excellent
(16 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

View from property
Courtyard by Marriott West Springfield
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 596 reviews
The price is €122
includes taxes & fees
5 Feb - 6 Feb
Courtyard by Marriott West Springfield

About this property

Residence Inn by Marriott West Springfield

Hotel in West Springfield with indoor pool and free breakfast
An indoor pool, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning and laundry facilities. Weekly housekeeping is available.
Residence Inn by Marriott West Springfield offers 88 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas.

This West Springfield hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.
During your stay at Residence Inn by Marriott West Springfield, you'll be within walking distance of Riverdale Center. Enjoy features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • 7 minutes by car from MGM Springfield and 7 minutes from Naismith Memorial Basketball Hall of Fame
  • Pets welcome for a fee
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. An indoor pool, barbecue grills, and a picnic area are also featured at the business-friendly Residence Inn by Marriott West Springfield. For a fee, parking is available.

This 3-star West Springfield hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 7 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 1 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 7 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011883250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott West Springfield
Residence Inn Marriott Hotel West Springfield
Residence Inn Marriott West Springfield
Residence Inn West Springfield
Residence Inn Marriott West Springfield Hotel
By Marriott West Springfield
Residence Inn by Marriott West Springfield Hotel
Residence Inn by Marriott West Springfield West Springfield

Residence Inn by Marriott West Springfield Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 310 out of 544 reviews
Rating 8 - Good. 127 out of 544 reviews
Rating 6 - Okay. 55 out of 544 reviews
Rating 4 - Poor. 26 out of 544 reviews
Rating 2 - Terrible. 26 out of 544 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mayelin

Disliked: Cleanliness, staff & service, amenities
Room wasn’t clean
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and inviting.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!!!! Staff was amazing!!!! Room was spacious. We used the microwave exhaust fan for white noise. Slept like babies. Loved Cal’s Wood-Fired Grill & Bar. Looking forward to our next stay in West Springfield.
Stayed 6 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Amenities
Clean spacious room. Exactly what we needed on this leg of our trip
Stayed 1 night in Oct 2025

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2025

8/10 Good

Sandy

Stayed 1 night in Oct 2025

2/10 Terrible

Nicole

Stayed 1 night in Sep 2025

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were very good. Quiet and clean. Nice hot breakfast. Staff was super friendly!
Stayed 1 night in Sep 2025

8/10 Good

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was great for our family of 4 (5 & 2 y/o) weekend stay. The two bedroom was spacious that we all had our own space. The pool was nice and the breakfast was okay, had better continentals before but was acceptable. There were so many quick and easy places to eat around the hotel and the kitchen was fully stocked and ready to go. We would stay here again.
Stayed 2 nights in Sep 2025

6/10 Okay

Tricia

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
When I made the reservations, mmths ago, I reserved two rooms, by each other. They were two floors apart. Our room, when we entered, the rug was wet. Went and got another room. Our 2nd room, had stains on the floor by the bed that looked like blood, stains on the couch, and the tub drain did not drain. For 300 eollars a night, was not worth it.
Stayed 1 night in Sep 2025

10/10 Excellent

kellie

Stayed 1 night in Aug 2025

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael E, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff that I encountered in my 12 day stay were great. my only negative comment is that the every other day refresh of the room somehow got screwed up and then we were off schedule. I also think that there should be a "better" cleaning of the room on those days as well. Having said this, we did enjoy our stay and the staff that we encountered.
Stayed 12 nights in Sep 2025

4/10 Poor

Anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I paid for parking in Springfield, Outrageous. Will never stay here again of make are recommendations to anyone. If I need i had to pay parking? Checking in at 9 pm paid for a full day, checked out at 10 am paid for another full day. I will never stay at any of theese properties again , going back to Best Western
Stayed 1 night in Sep 2025

2/10 Terrible

Pedro

Disliked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Bruce D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was nice, felt safe and relaxed. Room was large and very comfortable. Staff was friendly
Stayed 5 nights in Sep 2025

10/10 Excellent

Chanise

Stayed 1 night in Aug 2025

8/10 Good

Behlul

Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is wonderful place to stay
Stayed 1 night in Aug 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Quiet location. Good breakfast area.
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

6/10 Okay

Michelle

Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional
Stayed 1 night in Aug 2025

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dallas Stay

Love the hotel and the food is great! We stay here every year!
Stayed 5 nights in Aug 2025

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