28.8.2023 Nikki
On behalf of the Hampton Inn Marlborough, kindly accept our sincere apologies for not giving you the high standard of hospitality, which is the general norm of our hotel. We sincerely regret the inconvenience caused to you because of this. I have followed up with my staff members on this specific situation and have put additional measures in place to assure this will not reoccur for you or any other guest. We take your feedback very seriously and would like to again offer our deepest apology. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We reassure you will see improvement and enjoy a more positive association with our hotel in the future. We look forward to seeing you when in the Marlborough area!