I feel like the staff did everything they could for me, but the hotel itself is in very bad shape. From the pot smoke, stale and fresh cigarette smoke, musty rooms and people screaming in the halls and fist fighting outside, there was no way I could keep my 13 year old daughter there.
Then there was confusion about leaving and getting a refund. The staff said i have to contact hotels.com to ensure a refund, but hotels.com is saying it's out of their control. As of now, i have two debits from my account for the hotel stay and one refund.