Bachleda Hotel Kasprowy****

4.0 star property

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Photo gallery for Bachleda Hotel Kasprowy****

Couples treatment room(s), sauna, hot tub, steam room
Creator video
Aerial view
Breakfast buffet
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

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Szymaszkowa 20, Zakopane, Lesser Poland, 34-500
  • Place, Szymoszkowa Ski Lift
    ‪6 min walk‬
  • Place, Polana Szymoszkowa
    ‪6 min walk‬
  • Place, Krupowki Street
    ‪5 min drive‬
  • Airport, Poprad (TAT-Poprad - Tatry)
    ‪91 min drive‬

Room options

Deluxe Double Room, Balcony, Mountain View

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Double Room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Twin Room, Balcony, Mountain View

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Apartment, Balcony, Mountain View

  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Apartment, Balcony, Mountain View

  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

DELUXE PREMIUM TWIN/DOUBLE

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

DELUXE PREMIUM TWIN/DOUBLE, Balcony, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Similar properties

About this property

Bachleda Hotel Kasprowy****

Ski into Bachleda Hotel Kasprowy****, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Bachleda Hotel Kasprowy**** offers 288 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch Smart televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa & Wellness Kasprowy has 5 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 7 years old are not allowed in the spa.

During your stay at Bachleda Hotel Kasprowy****, you're just a quick walk from Polana Szymoszkowa. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Grand Kasprowy
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body treatments, hydrotherapy or body wraps at Spa & Wellness Kasprowy
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Within a 10-minute walk of Polana Szymoszkowa and Szymoszkowa Ski Lift
  • Airport, train station pick-up and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy on-site recreational activities like downhill skiing and snowboarding. After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 3 restaurants on site. Public spaces have free WiFi and wired Internet. This ski hotel also offers a children's pool, a complimentary children's club and an outdoor tennis court. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Zakopane hotel.

Grand Kasprowy – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Banquet Hall Zakopane – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kasprowy Inn – This restaurant specialises in Regional cuisine and serves lunch and dinner. Reservations are required. Open daily.
Lobby Bar Panorama – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby
  • Uncovered parking on site (PLN 50 per night)
  • Limited on-site self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Banquet Hall Zakopane
  • Grand Kasprowy
  • Kasprowy Inn
  • Lobby Bar Panorama

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle tours
  • Children's pool
  • Downhill skiing
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre (10,226 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 150 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 500 per vehicle (one-way)
  • Uncovered self-parking fee: PLN 50 per night
  • Pet fee: PLN 150 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Bachleda Hotel Kasprowy**** offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from noon to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Kasprowy

Kasprowy Mercure

Kasprowy Zakopane

Mercure Kasprowy

Mercure Kasprowy Hotel

Mercure Kasprowy Hotel Zakopane

Mercure Kasprowy Zakopane

Mercure Zakopane Kasprowy

Zakopane Kasprowy

Zakopane Mercure

Accor Kasprowy Zakopane

Mercure Kasprowy Zakopane Hotel Zakopane

Mercure Zakopane Kasprowy Hotel

Mercure Zakopane Kasprowy

Bachleda Kasprowy Zakopane

Bachleda Hotel Kasprowy**** Hotel

Bachleda Hotel Kasprowy**** Zakopane

Bachleda Hotel Kasprowy**** Hotel Zakopane

Bachleda Hotel Kasprowy**** Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 192 reviews
Rating 8 - Good. 87 out of 192 reviews
Rating 6 - Okay. 27 out of 192 reviews
Rating 4 - Poor. 8 out of 192 reviews
Rating 2 - Terrible. 8 out of 192 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Krystyna

Liked: Cleanliness, amenities
Beautiful views and excellent service
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Helene

Liked: Cleanliness, staff & service, room comfort

great facilities

Amazing facilities for families, kids club 10/10 and gym also top notch! Pool offered amazing views. Restaurant in ground floor good but very pricy. Paid 190 EUR for a dinner including be wine for 2 adults and 2 kids. Only minus was that the over all feel outside is very dated. And family rooms very small and not suitable for 2 adults and 2 kids.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

ELA

Liked: Cleanliness, amenities, property conditions & facilities
This was my 6th stay at the hotel and it might have been the last one. They are expanding and building a huge aqua park within the hotel premises, which once finished will be great BUT I paid 1,500 pln per night in the hotel and was exposed to heavy machinery and construction noises from 6am in the morning all the way till 10pm. Non stop noise! No mention of it at the check it by the hotel staff, paid extra for room with a view of the Tatra Mountains and got extra noise with my money instead! The construction will continue till the 2028, just saying… really disappointed!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service

Amazing views

Hotel very clean. Very friendly staff. Delicious food both in restaurant Grand Kasprowy as well as the -1 breakfast/dinner. Curtains in the room unfortunately do not close fully and was not resolved. Quite noisy air conditioning.
Stayed 6 nights in Aug 2024
Verified

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

Great food but beds uncomfortable

Great food in restaurant and bar, good sauna/spa (extra charge), good swimming pool, good location for the ski slope. Bedrooms dated and beds uncomfortable. Bus to take you into town. But for the price paid, will not be coming back
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Mikael

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Dirty room

Everything was nice and aervice minded staff, reason its not getting higher is that when coming into our room their was food and a bracelet on the floor showing they really havent cleaned the room at all.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

IZABELA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel /rooms needs maintenance improvements ASAP. In our first 24 hour , we had to change 3 times room. Reasons: no A/C in room and bad smell. Even in our 3rd room there was no water pressure in the shower. A/C was not working properly too. Workers were very nice.
Stayed 4 nights in Jun 2023
Verified

4/10 Poor

elizabeth

Check in was not very welcoming. A lot of little broken things in the room ex. Broken trash can in the bathroom. The room was very smelly. No iron in the room. There an iron room on the 1st floor but it was very dirty. Breakfasts are far from enjoyable.
Stayed 3 nights in Aug 2023
Verified

4/10 Poor

Agata

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The condition of the hotel is not Good especially on the floors. Aircon in the room was broken - but we got uprageded room. In the other room there was a strange noice on the 7th floor - like a laundry noise all night. I was informed by the staff that it is even worst on the 4th floor. LOL. We had to pay additionally to enter the spa/outside jacuzzi space. From 7 am they are building a pool or sth so if you want to have a peaceful stay- don’t go there. In the breakfast restaurant some tables and chairs look like from the 90’s. Overall - I would not recommend- this is not 4star hotel that I excpected.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, nice views Additional charges for many facilities. Over priced hotel
Stayed 2 nights in May 2022
Verified

4/10 Poor

Ivan

Liked: Amenities
Disliked: Staff & service
The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.
Stayed 6 nights in Jan 2022
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly, helpful hotel.

I have been staying at this hotel now for several years, I attend with different groups throughout each year, family groups and groups of friends, both these groups are catered for fantastically by the hotel. This year in particular changes to the UK entry requirements a fit to fly certificate was required, the hotel advised me where to obtain such a test and assisted with me obtaining the certificate on the date of my return home, many thanks again to the hotel and I’ll definitely see you again next year.
Photograph from the outside terrace taken in early December 2021
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super wypoczynek, w super hotelu.

Hotel tylko z zewnątrz straszy, w środku super wystrój, restauracje, spa, baseny. Gorąco polecam Hotel Kasprowy. Jedna sprawa była słaba i do poprawy, śniadania przez 4 dni te same zimne i na ciepło: Jajecznica, cienkie parówki, kiełbaska, kaszanka, pankejki, fasolka, boczek. No dobra sałatka podczas całego pobytu się zmieniła. Zjeść i najeść dało radę ale bez fajerwerków. Bar czynny tylko do 22.00. Ważne wybierajcie pokoje z widokiem na giewont a nie na wzgórze. Nie zmienia to faktu że jest to bardzo dobry hotel z dobrą restauracją, barem, spa i przemiłą i uczynną obsługą na recepcji jak i panie pokojowe.
Poranek w listopadzie.
Stayed 4 nights in Nov 2021
Verified

8/10 Good

Jane Lundby

Liked: Staff & service, property conditions & facilities, room comfort

Dejligt sted.

Det var hyggeligt. Der er ok rent ved ankomsten . Men badeværelse rengøres ikke under ophold selv om man krydser af hvad man ønsker gjort . Det vil være fin service af hotellet at oplyse ved ankomst , at de har en bus som kører ned i byen og andre steder i området. Men ellers søde og venlige personaler.
Stayed 4 nights in Oct 2021
Verified

6/10 Okay

Verified traveller

Un peu déçu. J'ai pris chambre avec vue sur la montagne, nous avons eu vue partielle au 1er etage, avec chambre pas rénovée et sans une vraie clim. Par contre très bon petit déjeuner.
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Joanna

Liked: Staff & service, amenities
Disliked: Cleanliness
Grymt SPA, och bra restaurang på hotellet! Läget är inte det bästa, men absolut värt att stanna där för det mysiga spaat och utsikten från rummet, rummen är små och trånga tyvärr, och många delar på hotellet är fortfarande gamla. Städningen är under all kritik, det drog ner vistelsen. Aldrig varit med om så smutsiga rum
Stayed 1 night in Sep 2020
Verified

6/10 Okay

Anna

Liked: Cleanliness, staff & service, room comfort

Niezły hotel za zbyt wysokie pieniądze

Hotel w porządku, aczkolwiek przy tej wysokości ceny za noc, byłam rozczarowana faktem, że strefa spa była dodatkowo płatna (nikt nie podawał takiej informacji wcześniej). Ponadto dodatkowe opłaty za parking i za śniadanie spowodowały, noc w tym 3* hotelu była w moim mniemaniu przesadnie wysoka. W zamkniętej strefie spa brak pryszniców jest dużym minusem
Stayed 3 nights in Sep 2020
Verified

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities

Gorski klimat hotelu

Hotel idealnie oddający górski klimat i to jest ogromny plus. Z zewnątrz nieco wiekowy jednakże w środku nowoczesny, fajny. Super strefa SPA i basen (aczkolwiek jak jest weekend i jest dużo ludzi to dość tłoczno). Minusem jest brak klimatyzacji w pokojach. Ogólnie bardzo pozytywny, blisko do Krupówek nawet na piechotę. Zapewne wrócę przy kolejnej wizycie w Zakopanem co chyba jest najlepszą rekomendacją :)
Stayed 2 nights in Aug 2020
Verified

6/10 Okay

Izabela

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
De städade aldrig vårt rum trots att vi frågade om städningen.
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Dårlig service

Fint, stort og rent hotel med vildt smuk udsigt. God morgenmadsbuffet. Pool i kælderen, men med larmende børn - der var et voksen-område, men man skal betale for at komme derind, og det er lidt svært når man står i badetøj og ikke har en pung med. Ingen mulighed for at få regningen skrevet på værelset. Personalet var sure og ikke specielt hjælpsomme. Trak oplevelsen meget ned.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Matthias

Liked: Staff & service, property conditions & facilities, room comfort

Gesamtnote 2-

Das Restaurant im Hotel ist TOP, absolut empfehlenswert. Eingangsbereich sehr schön gemacht. Zimmer mit Balkon OK. Die Sitzgruppen auf den Stockwerken wo die Zimmer sind sollten weg, da hier gerne zur späten Stunde die Gäste sitzen und laut erzählen während andere schlafen wollen. 1x wurde vergessen das Zimmer zu reinigen und mit Handtüchern zu versorgen, 1x waren wir morgens noch im Zimmer und es wurde im Eiltempo (2 min.) "gesaugt und gereinigt". Im Frühstücksraum aber auch im edlen Restaurant "schlecht erzogene Eltern" die ihre Kinder nicht im Griff hatten.
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Janusz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

K.R.V. s.r.o.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dobrý hotel

Odporučam, boli sme spokokný.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skvelé raňajky,bohatý výber, pekné tiché izby, dobré služby, blízko centra, hneď pri hotely termálne kúpalisko aj vlek. Mínusom bolo platené parkovisko. Radšej mala byť cena parkovného v cene ubytovania, takto sa zybtočne strápňujú pýtanim peňazí, za niečo, čo je štandard v iných hoteloch. A tiež župany za depozit vo wellnese. Kto chodí s peniazmi do wellnesu? Takže sme museli behať po hotely a zháňať cash, keď dnes už všetko platíme kartami. Inak skvelý hotel a určite sa sem znova vrátime.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff.
Stayed 3 nights in Aug 2019