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Bahia Principe Luxury Akumal - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

Kayaking
Indoor wedding
7 restaurants, breakfast, lunch, dinner served; international cuisine
7 restaurants, breakfast, lunch, dinner served; international cuisine
8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

View in a map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪6 min walk‬
  • Place, Riviera Maya Golf Club
    ‪18 min walk‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

8.0 out of 10
Very good
(82 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

7.8 out of 10
Good
(22 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 46 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

  • 46 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe)

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

  • 46 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

7.4 out of 10
Good
(14 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 38 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 38 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 38 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

  • 31 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(10 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Spend the day relaxing at Bahia Principe Luxury Akumal - All Inclusive's private sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. This individually furnished accommodation includes single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts and complimentary bicycles. 3 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Bahia Principe Luxury Akumal - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Riviera, one of the property's 7 restaurants and 8 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with facials, body wraps or manicures and pedicures at Bahia Spa
  • Services include free babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and 5 outdoor tennis courts
  • Guests have great things to say about the clean guestrooms and the pool
  • 9 minutes by car from Xel-Há Park and 9 minutes from Akumal Beach
Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts and a steam room. Free self parking is available.

This 4.5-star Akumal property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Riviera – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
Frutos del Mar – This restaurant specialises in seafood and only serves dinner. Reservations are required. Open daily.
Arlequin – This restaurant only serves dinner. Reservations are required. Open daily.
Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Rodizio Los Corales – This restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • Free babysitting
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 21 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 639 out of 1190 reviews
Rating 8 - Good. 296 out of 1190 reviews
Rating 6 - Okay. 132 out of 1190 reviews
Rating 4 - Poor. 65 out of 1190 reviews
Rating 2 - Terrible. 58 out of 1190 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. We had a great experience.
Stayed 7 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, room was clean, staff super helpful and kind. The pools were beautiful, I do wish there was a way to cool the water a bit to be more refreshing. The hotel did a good job in removing seaweed from beach. I had no idea how much the seaweed affected swim visibility and clarity of the water, there was nothing the hotel could do. If you want clear blue water, wait until the “cold” season, all the guides said it is a huge transition. I actually didn’t know that I had VIP access, I don’t think it would have changed our stay- all amenities were wonderful.
Stayed 4 nights in Jul 2025

2/10 Terrible

Eugene

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went on vacation July 16 through the 23 2025 and and stood at the luxury one thinking that it would be nicer than the rest of the properties to find out that the cheaper properties have been upgraded, but not they’re higher one and then when it comes to dinner, good luck people make reservations two weeks in advance, leaving first timers to only eat at buffet cause everything is booked was offered no upgrades to my room even though my VIP with Expedia but my friend showed up two hours later for his reservations and they asked him if he would like an upgrade because he was going to be paying versus I was not gonna be paying because I’m a VIP member so they live there and the property is under the construction very noisy
Stayed 7 nights in Jul 2025

10/10 Excellent

Ariagna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó de bahía príncipe luxury akumal son excelentes en todo .
Stayed 7 nights in Jul 2025

8/10 Good

Mauricio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 7 nights in Jul 2025

10/10 Excellent

Kelly

Stayed 7 nights in Jul 2025

8/10 Good

Hira Rafique

Liked: Staff & service, property conditions & facilities
M
Stayed 5 nights in May 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was very friendly and accommodating. Rooms were very clean
Stayed 6 nights in Jul 2025

8/10 Good

araceli j

Travelled with family and small children
Liked: Cleanliness, amenities
Very friendly and attentive.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved having the electric carts to take people all over not only our resort but to other resorts of the same company in the immediate vicinity as well. Gave us a much wider choice of restaurants than if we stayed at just the one resort.
Stayed 3 nights in Jul 2025

6/10 Okay

Krishnakant

Travelled with family
Liked: Cleanliness, amenities
Everything was good except food ( Both on General buffet and specialised restaurants). Food was tasteless.
Stayed 5 nights in Jun 2025

6/10 Okay

Johnny R

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The welcome was great. Ran into some trouble at check in with our rooms. Took longer than expected. Overall great time. Did hit the beach due to seaweed. Overall great family resort to stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, 2nd time..staff, good, amenities the best!
Stayed 7 nights in Jun 2025

8/10 Good

Dea, Staten Island

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a decent experience.. for the week that we were there, there was no restaurant reservations available so we didn't get to experience that part. We ate at the buffet which for the most part had the same foods every day.. different types of rice, pasta station, some type of meat variation.. not much to our likings. After day three you get bored of the same food over and over again. We experienced some dislikes from staff here and there (from front desk and one of the bartenders at the cova beach bar) other than that.. the experience was overall decent but I would not ever return to this hotel again. The beach had a lot of Algae, the staff was amazing in keeping up with cleaning the beach, however by 4pm you couldn't get in the beach water due to overwhelming of algae.
Stayed 7 nights in Jun 2025

2/10 Terrible

Sonya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is your sign to avoid this property at all cost!! The rooms are not luxurious at all, it’s outdated, dirty, we were even infested with ants. Our AC did not work for the first night and what’s astonishing is the lack of customer service. We were dealing with a person named Eddy that was extremely rude and would belittle our room issues. There’s no dining available we had to wait until it was dinner time hoping for a cancelation. You’re not allowed to walk by the beach past 7pm. They do not respect their opening hours which caused us to not eat breakfast before our excursion. It took 5 days before obtaining water bottles in our room and even the 24 hour room service? Yeah they ignore your requests. They also convinced us to pay an extra 300 usd (which I negotiated they wanted us to pay 600$) for a better room with a private beach and guess what? The beach is not even accessible since it was the dumping ground for seaweed and there was a rock barrier. After we went to complain about all of this, they gave us two options. Either to sign a non disclaimer and they would give us hotel credit or they can try to refund us for the extra we paid for our room. It’s been two weeks we left and we got nothing. Oh and in their gourmet restaurant Alux, we found glass in our desert. We also got our cloths ruined because they cleaned our tables in our room with bleach which stained our cloths completely. So please AVOID AVOID AVOID!!
Stayed 8 nights in Jun 2025

10/10 Excellent

Enrique

Travelled with family
Liked: Amenities, property conditions & facilities
Been to several all inclusives in the Riviera Maya...this is one our entire family agreed to return to again. The staff does go above and beyond from the 24 hr room service, towel service, bus boys, shuttle crew to name a few. Steakhouse was phenomenal. The show Origen was very entertaining.
Stayed 5 nights in Jun 2025

10/10 Excellent

Arta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
….
Stayed 10 nights in Jun 2025

10/10 Excellent

Ronaldo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, especially the staff.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a different concept from the regulars hotel but we like it.
Stayed 7 nights in Jun 2025

8/10 Good

Larisa

Liked: Cleanliness
Stayed 8 nights in Jun 2025

6/10 Okay

Frederic Marcel Richard

Travelled with family
Liked: Cleanliness, amenities
Excellent staff, service and overall quality of the resort. They lose two stars because: - their beach isn't great: the beach itself is very narrow and the water is very shallow. - their restaurant reservation system is ridiculous. We were told that we should have booked the restaurants at least a week before our stay...without even knowing what the restaurants looked like or how our week would turn out. - about half of the resort was undergoing significant renovations when we were there. We had construction workers and noisy construction equipment and trucks under our balcony from 8am to 6pm all week long.
Stayed 7 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleeping arraignments

Stay was great, the sleeping accommodations were excellent. The extra bed and sofa bed ensured that everyone got a bed. EXCELLENT
Stayed 11 nights in Jun 2025

2/10 Terrible

Zherrylyn

Travelled with family
Disliked: Cleanliness, staff & service
While the facilities and amenities at the hotel are impressive, the service, particularly at the front desk was disappointing. Some staff members came across as arrogant and unhelpful. There was no effort to explain the layout of the property or how to navigate it, and we were left to figure things out on our own, including the use of their app. Despite specifically requesting a ground floor room due to a recent injury, we were placed on the third floor with no elevator access. There was also no wheelchair assistance offered. It wasn’t until my condition worsened that we were finally moved to a lower floor. This lack of consideration significantly impacted our stay and reflects poorly on their commitment to guest care.
Stayed 7 nights in Jun 2025