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Candlewood Suites Alabaster by IHG

2.5 star property

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Photo gallery for Candlewood Suites Alabaster by IHG

Exterior
Fridge, microwave, stovetop, dishwasher
1 bedroom, premium bedding, individually furnished, desk
1 bedroom, premium bedding, individually furnished, desk
Balcony

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Alabaster Promenade
    ‪14 min walk‬
  • Veterans Park
    ‪10 min drive‬
  • Oak Mountain State Park
    ‪11 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible Bathtub (Communications Accessible)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Queen Bed, Accessible Bathtub (Communications Accessible)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible (Communications Accessible)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Queen Bed, Accessible (Communications Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communications Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Mobility Accessible (Communications Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Mobility Accessible (Communications Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible Bathtub (Communications Accessible)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible Bathtub (Communications Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications Accessible)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible (Communications Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Room amenity

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Queen Bed

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express & Suites Alabaster by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 838 reviews
The price is €123
includes taxes & fees
5 Oct - 6 Oct
Holiday Inn Express & Suites Alabaster by IHG

About this property

Candlewood Suites Alabaster by IHG

Hotel with free parking, in the vicinity of Veterans Park
A fitness centre, a snack bar/deli and a 24-hour business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Alabaster by IHG offers 88 accommodations with DVD players and coffee/tea makers. This individually furnished accommodation includes sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Alabaster by IHG. During your stay, you're just a quick walk from Propst Promenade. Free WiFi in public areas, free self-parking and a gym are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a gym
  • 9 minutes by car from Veterans Park and 12 minutes from Pelham Civic Complex
  • Pets welcome for a fee
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Alabaster by IHG. Self parking is free.

Smoking is allowed in designated areas at this Alabaster hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Candlewood Suites Alabaster by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 307 out of 579 reviews
Rating 8 - Good. 147 out of 579 reviews
Rating 6 - Okay. 66 out of 579 reviews
Rating 4 - Poor. 33 out of 579 reviews
Rating 2 - Terrible. 26 out of 579 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Johanna

Stayed 1 night in Jun 2025

4/10 Poor

Lori A

Stayed 4 nights in May 2025

2/10 Terrible

Lori A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are dirty moldy and need of update
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Very Disappointed/Dishonest employees

Walking in, the hotel had a clean, pleasant smell. Check-in was fine. We were given our room keys and headed down the hall to our room. Instantly there was a sour smell in the hallway just as we approached our room. The room was pretty spacious and the setup of the room was comfortable despite the dirty recliner. It was a handicapped room and the shower was dirty and had a crack in it, probably from a wheelchair tire. I asked to be moved to a different room but was told no since I had booked through a third party. We made the best of the stay, but had already marked them off for future stays. After returning home, I realized I had left a watch charger in the room and a newly purchased dress hanging in the hotel closet.I immediately called the hotel and was told the items were not there. I asked to speak to the manager but was told she wouldn’t be back until the afternoon. I made a total of six calls trying to get in touch with a manger or in touch with someone that would thoroughly look into this issue for me. I was unsuccessful. How disappointing!!! Not because of the loss of the dress and charger, but because they obviously have dishonest employees. Someone found the items and decided to keep them for themselves instead of turning them in like they should have done. They have lost my business for sure and I am now not able to recommend their hotel to others. Can’t we all just be kind and do the right thing! 😔
Stayed 2 nights in May 2025

8/10 Good

Lakeshia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2025

6/10 Okay

Nicholas

Travelled with family, Travelled with pets
Dated. Room was below par.
Stayed 2 nights in May 2025

6/10 Okay

L'Fredrique

Liked: Cleanliness, staff & service
The clerk was extremely kind and helpful when checking in. The room door did not close freely, furniture putdated and peeling, light in bathroom was out, no towels in bathroom, and no soap on dispenser
Stayed 1 night in May 2025

8/10 Good

Allen

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very convenient, quiet, clean place to stay and affordable. Will use it every time we come to visit family
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk very friendly and quick easy check in
Stayed 1 night in May 2025

8/10 Good

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

4/10 Poor

Howard

Travelled with family
Workout room very bad. Every machine was broken and no response after requesting that be fixed
Stayed 4 nights in May 2025

6/10 Okay

carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Joshua

Stayed 1 night in May 2025

4/10 Poor

Ketler

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

DAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Blacklight necessary! Should have slept in the car

We unfortunately stayed in room 209. It was beyond disgusting. As we always do, we turn the sheets down to confirm they have been changed. The pubic and head hairs was clue one. Then the brown stains. Keep in mind, we paid over $250 to sleep here! The lady at the desk who was very friendly, but "was the only employee in the building," had to leave her post to change the bed. Moving onto the bathroom: the toilet is actively leaking, floor obviously has not been mopped, as there was a Bud light top, two dried up contacts and (used?) toilet paper behind the door. The toilet had diarrhea splash on it and 1/2 roll of paper. The shower had not been cleaned (hair and other "items"). The floor of the shower is all chipped up, which made it hard to stand. We used all of the towels to be able to use the bathroom. The TV did not operate properly but we didn't have a guide anyway. No breakfast served at that price! We will never stay at Candlewood Hotels again. Don't let the pretty building fool you. We are sorry to leave such a review, but changes need to be made here.
Stayed 1 night in May 2025

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no breakfast,
Stayed 3 nights in Apr 2025

6/10 Okay

Lynda

Liked: Staff & service, room comfort
Disliked: Cleanliness

Uh oh!

You can tell the bathroom had not been swept. There was dirty towels wadded up on the floor in the closet. Soap dispenser was broken in the bathroom. and in the midst of changing clothes, a strange woman unlocks the door and comes into the room because they had assigned the room to her as well by mistake.
Stayed 1 night in May 2025

2/10 Terrible

Tim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll gladly send you pictures of how horrible this room is. I am actually leaving this room because of the horrible conditions. Please refund my money
Looks like vomit in the sink
A sticky substance on the counter
Dust on top of the fridge that you could write your name in
Bedding in the hall way
Stayed 1 night in May 2025

6/10 Okay

Denishia M

Travelled with partner
Clean enough; however, no breakfast and no complimentary coffee nir coffee in the room.
Stayed 1 night in Apr 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy access to I65 and close to family we were visiting. We have been staying there last few visits and will continue to stay there when we come down for family visits.
Stayed 1 night in Apr 2025

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mark, Melbourne Beach

Stayed 1 night in Apr 2025