2/10 Terrible
Shelley
Travelled with family and small children, Travelled with group
28 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early in hopes of securing an early check-in, understanding there was a possibility it might not be available. We were traveling with friends who are Platinum members, who are entitled to early check-in at 1:00 PM. While waiting, we spent time at the water park and went to eat. Each time we returned, we noticed other guests requesting and receiving early check-in at the front desk. Despite this, we were informed that neither our family nor our Platinum member friends would be accommodated for early check-in. Eventually, at 4:00 PM, we received our room keys.
Our family reservation was for a room that would accommodate five people. However, the room assigned to us was extremely small, located in an outdated building, and reduced in size due to its placement by the stairs—approximately 15 feet smaller than comparable rooms. Instead of appropriate bedding for five, the room only had two double beds. The cleanliness was also unacceptable: the floors were dirty, there was feces on the bathroom floor upon arrival, and one morning we encountered a large spider.
The positive aspects of our stay were that the beds were tolerable, the location was conveniently close to Disney, and our children enjoyed the water park. However, the negative aspects far outweighed these: the property was poorly maintained, our room was undersized and inadequate for our family, and the bathroom was both small and unsanitary with no counter space.
Shelley
Stayed 4 nights in Aug 2025
