4/10 Poor
Raymond
Travelled with family and small children
3 Sept 2025
I wanted to share some concerns from my recent stay. Upon entering the restroom, I found and had to kill a bug, which appeared to be a cockroach. Later that evening, after returning late from Disneyland, my son was the first to shower and discovered there was no shampoo available in the dispenser, only conditioner. Additionally, there was no designated space for bar soap. Instead, two used bars of soap from a previous guest were left on top of the dispensers, one with visible hair on it.
Because it was late, I waited until the following morning to visit the front office. I requested shampoo and fresh soap, and your staff provided small containers and bars of soap. While I appreciated the prompt assistance, the experience raised concerns about the overall cleanliness of the room. These issues remained on my mind throughout the night and made us eager to leave shortly after showering.
I wanted to bring this to your attention so that improvements can be made in housekeeping and restroom amenities. A clean and well-stocked restroom is an important part of a comfortable stay, and I hope future guests will not encounter the same situation.
Raymond
Stayed 1 night in Aug 2025






















