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Residence Inn By Marriott Boston Andover

3.0 star property

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Photo gallery for Residence Inn By Marriott Boston Andover

View from property
Property amenity
Reception
Full-sized fridge, microwave, stovetop, dishwasher
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly

Explore the area

View in a map
500 Minuteman Rd, Andover, MA, 01810
  • Place, Andover Country Club
    ‪7 min drive‬
  • Place, Merrimack College
    ‪11 min drive‬
  • Place, Philips Academy
    ‪12 min drive‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪38 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

Studio, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Hearing Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms (Hearing Accessible)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Non Smoking

8.6 out of 10
Excellent
(16 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed with Sofa bed, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking

8.2 out of 10
Very good
(28 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

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About this property

Residence Inn By Marriott Boston Andover

Hotel in Andover with free breakfast and 24-hour health club
Along with an outdoor pool, this smoke-free hotel has a 24-hour health club and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include Access to hot tub, coffee/tea in a common area and a seasonal outdoor pool. Change of towels is available on request
Residence Inn By Marriott Boston Andover offers 120 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Residence Inn By Marriott Boston Andover. During your stay, you'll be close to Great Stone Dam. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include free food shopping service, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes tennis courts, a 24-hour gym and basketball
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by car from Canobie Lake Park and 6 minutes from Methuen Memorial Music Hall
  • Pets welcome for a fee
Residence Inn By Marriott Boston Andover offers its guests a seasonal outdoor pool, a 24-hour health club, and Access to hot tub. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 624 square feet (58 square metres) and includes conference space. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Residence Inn By Marriott Boston Andover. Free self parking is available.

This 3-star Andover hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Basketball
  • Hot tub
  • Outdoor pool
  • Tennis
  • Volleyball

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Tour and ticket assistance

Business services

  • 624 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 20 October 2025 to 31 May 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000670090
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Andover
Residence Inn Marriott Boston Aparthotel Andover
Residence Inn Marriott Boston Andover Aparthotel
Residence Inn Marriott Boston Andover
By Marriott Boston Andover
Residence Inn By Marriott Boston Andover Hotel
Residence Inn By Marriott Boston Andover Andover
Residence Inn By Marriott Boston Andover Hotel Andover

Residence Inn By Marriott Boston Andover Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 366 out of 704 reviews
Rating 8 - Good. 171 out of 704 reviews
Rating 6 - Okay. 88 out of 704 reviews
Rating 4 - Poor. 38 out of 704 reviews
Rating 2 - Terrible. 41 out of 704 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brianna

Travelled with family, Travelled with partner, Travelled with group
Breakfast was awful, uncomfortable beds, they messed up of rooms and there was a toothpick stuck in my floor that drove up into my foot. The pool and out side area was nice.
Stayed 2 nights in Jul 2025

6/10 Okay

Kirsten

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel was OK

Hotel was a little hard to find. Very small sign, no lighting at entrance. Room type was just what we needed as a family but not clean at all. LOTS of hair everywhere, bathroom tub and floors. Bedding for pull out sofa was dirty and stuffed back into a bag. Found a VERY large dead bug on floor near fireplace ( Actually looked like a cockroach but not certain) not enough towels in room ( only two for the family) Housekeepers did not speak enough english to get sheets.Breakfast first day was cold, even the coffee in their pots! Large family overtook the only waffle maker so you werent able to get near it. The second day was much improved Pool and hot tub are nice Was great to have a kitchenette type area to utilize Not what I expected from a Marriott. Lots of other hotels in area. For price we paid it was OK
Stayed 2 nights in Jul 2025

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Residence inn

Hotel was amazing. Staff were attentive and always was there to help if needed. Suite was very spacious and comfortable
Stayed 6 nights in Jul 2025

8/10 Good

Alejandro

Business traveller
Liked: Staff & service, amenities
Good hotel but outdated. It needs TLC
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
The location was beautiful! The staff and accommodations were great as well.
Stayed 5 nights in Jul 2025

6/10 Okay

Katrina, Greenville

Disliked: Property conditions & facilities
Clean rooms, friendly staff, breakfast could be better, and hot tub wasnt working, pool open hours should start earlier
Stayed 5 nights in Jul 2025

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Claudett

Stayed 5 nights in Jun 2025

4/10 Poor

Danielle

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Hotel infested with cockroaches

The room was spacious, a little outdated but it was functional. The major problem that I had were the cockroaches that were infested in the entire hotel. They came out at night in the room but during the next day they could be seen crawling all over the floor and walls in the hallway by the elevator on top of the trashcan. Upon checkout, I informed the front desk and they were aware of it and we’re going to look into fixing it. I feel like this is unacceptable for any hotel let alone a Marriott, which is a national chain. To pay a decent amount of money to rent a room for one night and then have it infested with bugs is a health risk and not acceptable.
Stayed 1 night in Jul 2025

10/10 Excellent

Jonna

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2025

2/10 Terrible

Amanda

Travelled with family
Disliked: Amenities
We reserve 2, 2 bedroom suites. When we arrived we were told they couldn’t find the second room. We waited 45 minutes just to be told they only Had one of the rooms and will give is a one bedroom for free. When I paid much more then that. We got to the rooms to be greeted by roaches and bedbugs. We went to tell the manager we were out of there because of the infestation. Their reply was okay then. You guys are all set. Unprofessional, filthy, and smelt horrible on top of all
Stayed 1 night in Jul 2025

8/10 Good

JOHN, Alexandria

Liked: Cleanliness, staff & service
The hotel is located in a nice office park, so it's quiet. It's an area walker-friendly. The walk is pleasant. The room is comfortable and generally clean, although we did see a tiny roach. We stayed there a few years ago, it was very nice. This time it is showing its age; apparently requires a major update. Pots and pans don't seem to complete, for example, we saw a small lid without a pot matching it. For some odd reasons, there did not seem to have exhaust fan in bathroom. Staffs are nice and quite helpful. Breakfast was good as usual. Laundry facility was good and efficient. There is one good Italian restaurant in walking distance but seat is hard to find. There is no other alternative unless we drive somewhere. Overall, it was a nice stay. If price is right, we will be happy to return.
Stayed 4 nights in Jun 2025

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great!
Stayed 3 nights in Jun 2025

6/10 Okay

Joseph

Liked: Cleanliness, room comfort

Planned water maintenance with no notice

This hotel chose to perform planned plumbing maintenance on a pipe that fed an entire floor without any warning to the inhabitants. When you are standing in the shower soaped up and the water goes off for over a half hour, you can’t rate the customer service very well. A simple NOTICE ahead of time to the occupants could have avoided a very unsatisfactory experience at this property. The front desk didn’t even know the planned maintenance was taking place until the 3rd time I contacted them. Once it was fixed, the shower remained unusable for an hour as the hot water ran rusty. Performing maintenance on the property is not my issue….failing to notify the guest of impending impact is a big issue. Do better next time.
Stayed 5 nights in Jun 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Stayed 4 nights in May 2025

6/10 Okay

Claribel, Hoboken

Travelled with family and small children
We booked (3) 2 bedroom suites for a wedding weekend. The room’s furnishings are out dated and the air conditioning wasn’t working properly in 2 of the suites. The breakfast wasn’t too bad.
Stayed 2 nights in Jun 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness
We had a great time! Everything was clean and quiet! Hot tub was perfect.
Stayed 1 night in Jun 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay, clean room, and pet friendly!

My Mother and I recently stayed for 3 nights and had a great experience at Residence Inn! Check in on Wednesday was smooth, staff was friendly, manager Bobby was present and helped bring in the luggage cart I used on arrival, as I entered lobby. I had called earlier in week, was told pool may open on 6/18, it did not, but officially opened for season on 6/19 and was quite popular with the guests! Pool water was a bit cold, but the hot tub was perfect and my 81 year old mother got to try one for the first time and LOVED it! We had suite 210 and it was perfect for our dogs, as it was tucked away in a corner, quiet, very clean, beds were very comfortable, loved the fire place, had an oven and burners, full size fridge, and anything you could need. It was like a perfect sized apartment with two separate bedrooms and 2 bathrooms! While the decor is somewhat dated, my mother loved it, everything was in good condition, we loved the views of the trees, and it was peaceful. Occasional noise from upstairs neighbor but it was minor. We usually rent a house for trips, but this was cheaper, and worked out great! VERY pet friendly, all rooms can be used for pets, so your not stuck in the same wing with barking dogs. Lots of trails around hotel and poop bags available around property, which was lovely with flowers all over! The building can use some work though as some siding is rotting and missing. Breakfast was the same daily but excellent besides plastic like scrambled eggs.
Stayed 3 nights in Jun 2025

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

8/10 Good

Queenny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good except there is smell from the carpet made us couldn’t sleep well
Stayed 1 night in Jun 2025

8/10 Good

Angel E Chinea

Stayed 1 night in Jun 2025

2/10 Terrible

john

Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Manager on duty behind desk upgraded my room which I never even requested. Much appreciated!
Stayed 2 nights in Jun 2025

8/10 Good

alex

Business traveller
Liked: Amenities
Nothing unique
Stayed 5 nights in Jun 2025

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