4/10 Poor
Verified traveller
Travelled with family
4 Aug 2025
Absolutely do not stay if you have young children
Terrible communication from hotel beforehand - over 1 / 2 weeks to reply (if at all), refusing to email (no hotel email I could find).
Promised a cab from the airport (our expense) - have screenshots. Didn’t arrive, zero apology from the hotel.
No “Hello, welcome…” upon arrival, in fact not one single smile or hello in passing from a single female member of staff throughout. The male staff were fine.
They hate children. We had two under 3 (so a bulky double-stroller) and were put on the lowest level - had to navigate lots of narrow stairs in the dark with all our luggage, with a little help from the bellhop. Receptionist promised they’d move us first thing the next AM - of course they didn’t. No further help forthcoming when moving things up stairs - other guests kindly helped carry when they saw we were struggling & the staff were ignoring us.
For some reason they took away our electricity card twice whilst out - leaving us to wait for a replacement in the dark and slamming the phone down for us having the temerity to ask for the card back!
Air-conditioning (July) in one of our rooms never once worked. In the other room it couldn’t be adjusted/turned off. Safe didn’t work in one room. Didn’t feel comfortable bringing these things up with the staff due to their general attitude.
Staff smoked on-site.
Minor:
Tiny elevator!
Breakfast nothing special (rude staff).
Only begrudgingly gave change of €50.
Horrible staff aside - attractive, clean hotel in good location, otherwise1*
Verified traveller
Stayed 5 nights in Jul 2025



























