2/10 Terrible
ONeil
30 Aug 2025
Poor customer service
We booked a room as we were relocating across the country. We left Oklahoma with the hopes of making it half way to FL and stopping in Atlanta for rest. Well we ran into car trouble in Alabama and was too tired to keep going to ATL, so we had no choice but to stay in AL for the night. It was already 2am. Well when we explained this to hotels.com who then tried to get us a refund with the hotel, they denied it resulting in a $130 loss. This is bad customer service as the circumstances were out of our control.
ONeil
Stayed 1 night in Aug 2025
























