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White Rock Castle Suite Hotel & SPA

3.5 star property

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Photo gallery for White Rock Castle Suite Hotel & SPA

Property entrance
Seasonal outdoor pool
1 bedroom, in-room safe, free WiFi, bed sheets
Lobby
Sauna, Turkish bath/hammam, body treatments, hydrotherapy, aromatherapy

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Pool
  • Pet-friendly
  • Room service

Explore the area

View in a map
22 Akad. Daki Jordanov Street, Balchik, 9600
  • Place, Balchik Palace
    ‪7 min walk‬
  • Place, Balchik Central Beach
    ‪7 min drive‬
  • Place, Albena Beach
    ‪12 min drive‬
  • Airport, Varna (VAR-Varna Intl.)
    ‪48 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, Sea View

Deluxe Room, 1 Queen Bed, Sea View | 1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

1 bedroom, in-room safe, free WiFi, bed sheets

Standard Double or Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

1 bedroom, in-room safe, free WiFi, bed sheets

Suite, 1 Bedroom

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Park View

In-room dining

Junior Suite, Park View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

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About this property

White Rock Castle Suite Hotel & SPA

Family-friendly hotel with full-service spa and free local area shuttle
A full-service spa, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
White Rock Castle Suite Hotel & SPA offers 93 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. This Balchik hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
During your stay at White Rock Castle Suite Hotel & SPA, you're just a quick walk from Balchik Palace. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to body scrubs, facials or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 7 minutes on foot from Balchik Palace and a 2-minute drive from Ethnographic Museum
  • Free local-area shuttle service
  • Pets welcome for a fee
White Rock Castle Suite Hotel & SPA offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 2 meeting rooms available. A children's pool, a seasonal outdoor pool, and a rooftop terrace are also featured at the family-friendly White Rock Castle Suite Hotel & SPA. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

For a fee, guests can enjoy a continental breakfast daily from 8 AM to 10:30 AM.
White Rock Castle Suite Hotel & SPA has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 1 December and 14 April.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 10 for adults and from EUR 5 for children
  • Airport shuttle fee: EUR 60.00 per vehicle (one-way)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night
  • Facilities fee: EUR 5 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that beverages are not included in Half-Board and Full-Board rates.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

White Rock Castle Suite Hotel Balchik
White Rock Castle Suite Hotel
White Rock Castle Suite Balchik
White Rock Castle Suite
White Rock Suite & Spa Balchik
White Rock Castle Suite Hotel & SPA Hotel
White Rock Castle Suite Hotel & SPA Balchik
White Rock Castle Suite Hotel & SPA Hotel Balchik

White Rock Castle Suite Hotel & SPA Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 29 reviews
Rating 8 - Good. 15 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 4 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Char, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv dont have hdmi socket for our amazon fire stick, that was litteraly our only problem, we assumed they would have as they had flat screen tvs. So we was unable to watch anything of an evening.
Stayed 2 nights in Sep 2020

6/10 Okay

Craig

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

brasoveanu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

8/10 Good

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Plamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Стаята беше без балкон. Паркингът е недостатъчен за всички автомобили.
Stayed 1 night in Aug 2018

4/10 Poor

R, San Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
We rented two rooms - one was a suite with a sofa bed. There was a strong sewer smell in the bathroom. No toilet paper in the bathroom of the 2nd room. The wifi was terrible. And the sofa bed in the suite had a huge dip in the middle and a flimsy matress. They only had kitchen utensils for 2 people. Overall a pretty bad experience. On the flip side, the receptionist did her best to help with the matress situation.
Stayed 1 night in Jul 2018

8/10 Good

alin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Vanda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely spacious room. Good breakfast.

Friendly welcome. The hotel was very convenient for the botanical garden and palace., and also an easy 20 minute walk to harbour restaurants. Room and bathroom were spacious and very clean. We had a sea view room but I have to admit the sea was rather distant! Would certainly recommend.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Basic hotel

The hotel looks nice from the outside but the room with breakfast for one night that I stayed in was very basic. I had previously stayed in a 5 star hotel the night before so was probably a bit spoilt. However, this hotel did it's job without being any more than average. Staff were friendly and helpful so no issues with that but the rooms may need some modernising over time. I expected something better for almost 70pounds for the night but it is what it was. I'd give it between 2.5 and 3 stars.
Stayed 1 night in Jul 2017

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with good facilities

Really nice hotel room. 2 bathrooms, and a separate living area. Would have preferred an actual double bed, but instead got 2 singles pushed together with single duvets which was strange! Nice bathroom with a great shower, though the hot water ran out towards the end. Hotel staff okay, but a smile wouldn't go amiss...very little English spoken. Don't eat in there as very basic. Used the spa facilities which were good. The gym is more for weights than cardio. Limited car parking. Overall it was really good value for money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Will, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Handy for the botanical gardens.

Unfortunately it is a longish walk to the town and the seafront. The seafront is nice and some parts of the town but other parts a very rough, as is much of the countryside nearby.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The restaurant needs to improve the staff and menu offer and quality. Not pleased with the breakfast either.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hotel amenities, poor service

Very comfortable and clean rooms with many amenities. However, the Internet connection was very bad and not up to the Western standards. We were unable to connect to the Internet to check on our flight reservations. The hotel staff dismissed our complaint with " The Interned doesn't want to work". It seemed that they consider the Internet as a unnecessary luxury and do not understand how important is to be able to check on your air ticket reservations or flight changes when you are away from home. The hotel staff knowledge of English was limited at best and some of the clerks did not even speak the local Bulgarian language. Good hotel amenities, very poor service. The quality of the breakfast was well below standard.

10/10 Excellent

Raluca, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect getaway for a couple of days

The hotel was perfect for a week-end get away (it could be suitable for even longer visits). Very nice furniture, the studio was excellent - very nice furniture, very clean and with a nice view. I was pleasantly surprised when I walked in.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service

Disappointment

Big hotel with a few parking spaces available , needed to park very late and leave early on other businesses parking lot luckily for me my schedule involved at 6am going out and coming back at 10 pm but otherwise no parking space. Internet extremely slow never was able to check my e-mail , TV picture horrible probably non HD or digital and couldn't figure what language was the menu . Noisy ( probably thin walls .

6/10 Okay

Dania

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
4 Nächte Aufenthalt- Zimmer niemals geputzt. Nur den Mistkübel wurde entleert, nicht den Aschenbecher im Balkon. Zu wenige Parkplätze
Stayed 4 nights in Jul 2019

8/10 Good

Jordi, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo perfecto

Hotel cerca del mar negro. Habitaciones amplias, limpias y con excelente wifi. Spa correcto
Stayed 1 night in Oct 2017

8/10 Good

Espen, Fredrikstad, Norge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rent, stilig, fin beliggenhet og topp personal!

Vi likte oss godt her, kona fikk trent og ungene plasket rundt ved hotellets basseng. Rent og stilig, god service og store rom. Beliggenheten er litt langt fra stranden, men i Balchik er det uansett ikke mye strand å trakte etter. Men mye å se på, flotte hus og murer i kalkstein, mange trapper og lite koselig sentrum. Et lite stykke å spasere til sentrum, rundt en kilometer. Men botanisk hage ligger rett utenfor hotelldøra, dette er en stor attraksjon i området, anbefales veldig å ta seg en tur hit. Vi byttet riktignok rom, men det var kun på grunn av senga. King size bed er IKKE to enkeltsenger satt sammen, men dette er noe de gjør på hoteller over hele verden.
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

jean michel, paladru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

très bon séjour, à refaire !

séjour très agréable, personnel sympathique,la proximité du port de balchik et des restaurants.