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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Premium bedding, desk, iron/ironing board, free cots/infant beds
Interior
Lobby
Restaurant

Reviews

5.0 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

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8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Batavia Downs Casino
    ‪18 min walk‬
  • United Memorial Medical Center
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
This hotel features a water park (surcharge), a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a water park (surcharge).
During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Splash around at the water park with a waterslide
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 7 minutes on foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0
Rating 10 - Excellent. 106 out of 1007 reviews
Rating 8 - Good. 147 out of 1007 reviews
Rating 6 - Okay. 168 out of 1007 reviews
Rating 4 - Poor. 218 out of 1007 reviews
Rating 2 - Terrible. 368 out of 1007 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Kristen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were dirty. Food under the bed. Stains on the sheets. Water did not drain out of bathtub while taking showers.
Stayed 1 night in Jun 2025

10/10 Excellent

Clifford

Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
I didn't like the room I got two rooms and they wasn't not pleasure one room door knob broken and the other room dogs barking to much noise I want my refund we didn't stay in the hotel
Stayed 1 night in Jun 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
It was damaged, not clean, and the bolt on the door was loose, unsafe
Stayed 2 nights in May 2025

2/10 Terrible

Alexander, McKees Rocks

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was advertised as hot breakfast but open arrival, checkin staff staff said the hotel has gone down in the last couple years and there is no more restaurant, no more hot breakfast. The fitness center is closed, not a single ice machine worked, only 1 of 4 elevators worked, holes all inside the room, destroyed ceiling tile in the room, and an open electrical junction box where the smoke detector once was, mirror cracked, and so many WiFi issues. I would only pay $65 for this hotel if I was to ever stay again
Stayed 2 nights in May 2025

6/10 Okay

Gaehnewrawenedyaws

Stayed 1 night in May 2025

2/10 Terrible

Rhonda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025

2/10 Terrible

Vanessa, Oro-medonte

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
STAY AWAY. We ended up not staying there as we felt very unsafe, first the hotel looks like it’s falling apart, holes in wall, ceiling, the smell is horrible and also people smoking marijuana in the hallway. No dead bolt on the door, dirty room, bed bugs etc. It looks like some people live there, and it’s a homeless shelter. Drug deal happening in the hallway. The water park only open Sat 10-7 and sun 10-1 and they charge extra $20 USD per person. There were several people that were cancelling and finding alternative places to stay. Very disappointed in the false advertising of this place
Stayed 2 nights in May 2025

2/10 Terrible

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was awful . They falsely advertised with hotel.com. It looked like a refugee camp. The security door broke, 1 elevator worked, walls and carpets dirty, laundry thrown into hallways . Hotel smelled!
Stayed 1 night in May 2025

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities

Not recommend

Elevators 100+yds from front office n check-in. First set of 3rd floor room access cards didn’t work. 2nd set on 4th floor didn’t work AND the floor stank of cigarette smoke. Carpets on 1, 3 n 4th floors old and worn. Finally got a room on 1st floor…it was better, at least no stale cigarette smoke.
Stayed 1 night in May 2025

8/10 Good

James C

Property needs maintenance. Bank of elevators out of order, missing toilet paper holder. Signs of aging evident.
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025

6/10 Okay

jeffery

Travelled with family
Liked: Room comfort
I requested a ground floor room with two beds (smoking) almost a month prior. When I arrived they first assigned a room on the second floor. It had a king size bed. The next room was on the third floor and only one working elevator.
Stayed 5 nights in May 2025

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

Worst hotel experience I’ve ever had Went here for a softball tournament. 1. Went to our room and the door wouldn’t lock (3 young kids ) and the worker first said that all rooms were booked but there was less than 20 cars in parking lot. 2. Tried to get ice for my daughter’s hand and all ice machines were out of order. 3. Saturday night the elevator was out of order: 4. Towels had brown stuff on them and sheets had stains. 5. Heater/Air Conditioner had black stuff (mold like) all threw it I could type issues all day! Don’t stay here
Stayed 1 night in May 2025

2/10 Terrible

Anton

Business traveller
Disliked: Staff & service
not trained well. don't know much. demanded payment for the second one because couldn't find payment from a third party. after calling the manager everything was resolved in seconds.
Stayed 1 night in May 2025

2/10 Terrible

Dominic

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smells, garbage everywhere fire extinguisher boxes open with hoses hanging out.. tried charging me twice for my room, holes in the roof
Stayed 1 night in May 2025

2/10 Terrible

Jonas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay literally anywhere else

upon arrival i thought we must be at the wrong place… it’s nothing like the photos online. extremely rundown, and quite frankly scary. we witnessed a drug deal in the parking lot while unloading our bags from the car. and when we got to our room, we had to turn right around and leave because there was a cockroach right on the wall. NOT family friendly and not safe for kids. we couldn’t get out of there fast enough. only positive was that the staff was understanding and rectified the situation.
Stayed 2 nights in May 2025

4/10 Poor

JoAnn

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nothing was plugged in, in the room. Limited breakfast (not even coffee). Items missing on floor, like chairs, ice machine, vending machines,etc. Tiny bathroom with crappy repairs. Most all elevators were out of service in whole hotel. No dining area or bar in hotel
Stayed 2 nights in May 2025

4/10 Poor

Dylan

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely need some improvements. Door key reader didn’t work, needed to get a different room because of it. So much cigarette smoke fumes in the place as well.
Stayed 1 night in May 2025

4/10 Poor

Puhup

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel with poor upkeep. Rooms were very old and air conditioner was loud and ineffective. Furniture was old and smelly. Internet was not working in the room. Both days I had to call the front desk for them to reset their modem for the internet to work. While the hotel had mentioned free breakfast, it was limited to some cereal, oatmeal packets, few bars, stale donuts and over ripe bananas. There wasn't even a microwave available.
Stayed 2 nights in May 2025

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

beware! do not enter!

FRAUD: picture on line is NOT from this property. so nasty by the time i got to my room i didnt even go inside of room. would never go in water or go barefoot in anything these people run.looked like a lot of long term stay clients who may have been "down on their luck"
entry way to our room strong cigareete smaell
close up of fourth floor foyer outside of elevator
elevator interior
area ouside elevator on fourth floor heavy cigarette smaell like a dive bar before smoking bans
Stayed 1 night in May 2025

10/10 Excellent

Derrick

Stayed 1 night in Mar 2025

10/10 Excellent

Yaseem

Liked: Cleanliness, staff & service, property conditions & facilities
The water park
Stayed 1 night in May 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service
Our room smelled so strongly of chemicals that I couldn’t sleep at all. In fact I almost considered getting up in the middle of the night to sleep in my car. I feel like the chemical smell was trying to mask cigarette odor. As someone with allergies, it was aweful.
Stayed 1 night in May 2025

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