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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

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Lobby
Premium bedding, desk, iron/ironing board, free cots/infant beds
Interior
Restaurant

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

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8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
This hotel features a water park (surcharge), a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a water park (surcharge).
During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Splash around at the water park with a waterslide
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 7 minutes on foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Reviews

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.8

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness
Rating 10 - Excellent. 106 out of 1001 reviews
Rating 8 - Good. 132 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 213 out of 1001 reviews
Rating 2 - Terrible. 393 out of 1001 reviews

Reviews

2/10 Terrible

Jason, Courtice

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is run down and the rooms are dirty. It looks nothing like the pictures. Very disappointed
Stayed 2 nights in Aug 2025

4/10 Poor

Ronald, Staunton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rub down property, limited services
Stayed 1 night in Aug 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Dioselina, Jamaica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I did not enjoy the stayed at the hotel. The hotel has a great location but the the room is in poor condition, the elevetor is has damage on the wall, some rooms have broken front doors. In addition the breakfast wasn't good at all. No options!!! This is the wor
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old, smelly, dangerous!

Took 15 mins to check in because there was no way to alert someone I was at the front desk. The pool and water park is only open a few hours Saturday and even less hours Sunday and that’s all, we weren’t able to use them at all. Hotel room smelled badly of body odor. Ceilings were cracked and caving in. Arcade had maybe 3 games that actually worked. Anyone can walk into the hotel using the side doors, so there were many homeless looking people in the hotel and sleeping under the stairs. Glass was broken on outside doors, very dangerous. Fire alarm was barely on the wall in the room. The only nice part was the kindness of the maids and the vending machines. Literally a terrible disappointment all the way around, I will never go back. And I most definitely will never recommend.
Stayed 2 nights in Aug 2025

2/10 Terrible

Katelyn

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures showing the hotel are not the same as a the actual hotel. The room had pubic hair on the towels, collapsing roof, stains on the bed and pillows, and only a broken flashing light in the bathroom. The place looked like a hotel for the homeless,
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Aug 2025

2/10 Terrible

Lance

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, amenities
This place should be condemned. The updates needed are beyond help. Water park is only open a few hours on weekends only.
Stayed 1 night in Aug 2025

2/10 Terrible

eric

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is filthy, and the most of the hotel is filled with homeless people that wonder the he halls like zombies
Stayed 2 nights in Aug 2025

2/10 Terrible

Penny

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Rajkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No proper maintenance and smells bit wierd
Stayed 2 nights in Aug 2025

2/10 Terrible

moon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Rocky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Tiffany

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was not clean. There was makup on my pillows. The toilet didnt work, at least they changed our room. The 2nd room was much better and i cam tell it was actually cleaned.
Stayed 1 night in Aug 2025

2/10 Terrible

Kara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark is only open for limited hours on Saturday and Sunday. Glass doors were shattered. Building inside and outside are disgusting. Instantly checked out and asked for a refund due to the unsafe conditions for my family.
Stayed 4 nights in Aug 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didnt flush, switched to another room. Group of people tailgating under my window until 1am, manager could not make it stop. I did not feel safe at all. No amenities in room except microwave and tv. Will not go back
Stayed 2 nights in Aug 2025

4/10 Poor

Diane

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Could use a coat of paint all over. Door glass was smashed on side entry. Creepy people hanging around outside.
Stayed 1 night in Aug 2025

6/10 Okay

Noel

Stayed 2 nights in Aug 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs Down, Do Not Recommend

The first room we were given reeked of smoke, had no artwork and things peeling off the wall and was generally disgusting. I went back to the desk to request a different room and was told the hotel was sold out, which there is no way is possible given the size, lack of cars in the parking lot AND at my insistence, how another room suddenly became available. The second room did not reek of smoke but had a hole in the back of the bathroom door, random stains on the comforters and holes in the sheet from where they were burned with cigarettes. The bed sunk a LOT when I sat down and the as quite overused. If there was another option and it wasn’t already very late at night, we would have absolutely been leaving. That said, we didn’t have another option and needed a place to sleep, so we made it work. The wifi only worked sporadically, the tub was oddly curved at the bottom, very beat up and the shower head was very low (I’m 5’2” so that’s saying something) making our showers not overly comfortable and the included breakfast was some cereal, random granola bars and coffee…also very disappointing. We did not utilize the “waterpark” as I’m not sure it’s open at all during the week and we were not sticking around to find out, but we did have a view soI included a picture of that as well. I still don’t recommend it for any reason.
Cigarette burns in sheets
Tub
Waterpark
Poor breakfast options #1
Stayed 1 night in Aug 2025

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, roaches and dirty couches stained holy sheets
Stayed 2 nights in Aug 2025

4/10 Poor

Jonas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decadent hotel

It's sad to see, but this is a decadent hotel, barely collapsing. All areas are outdated, very old carpet and furniture, cleaning is also very bad, broken elevator, etc. Bathroom disappointing as well. At least the be mattress was fine and the water park very good, despite empty.
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Basically everything in the room was broken. Not enough lighting and felt very unsafe. The hallways smell of bleach and smoke. We went back up to the front desk and let them know we would not be staying and left.
Stayed 1 night in Aug 2025

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service, room comfort

Maintenance not around

Room was clean and comfortable except the microwave was on the floor and the bathroom light was not working (room 434). I did not care about the microwave but I called for the light at 6:30 pm and was told someone would come right up. By 9:30 no one had shown up yet so we left.
Stayed 1 night in Aug 2025

2/10 Terrible

Ciara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t recommend
Stayed 2 nights in Aug 2025

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