2/10 Terrible
Rachelle
9 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In My Top 2 Worst Hotel Stays
Upon entering my room, the floor was visibly dirty with crumbs and stains. When I went to use the toilet moments later, it was also obviously dirty with brown waste caked onto the seat! When I went back to the front desk to report these issues (having not been able to relieve myself and being tethered to my dog) they initially offered me another room but when it turned out that the drain in that room was leaking they told me they would clean the original room for me. It was not cleaned. It was just as dirty as before. I ignored the dirty floor and cleaned the toilet myself!
Other problems: the WiFi was next to useless; the door had a HUGE crack underneath that let in light and all sorts of noise. Kids running and jumping upstairs and slamming the door in the room next door at 11pm was not addressed by the hotel staff. The A/C unit was filthy and the lights on the small appliances in the room were bright and obnoxious. There was no hook for a hand towel anywhere, let alone by the sink. The key card would not let me back into the building in the morning for some reason.
When I went to check out in the AM, I would have reported all of these additional issues to the motel lead on site but the person at the front wasn't even able to print me a receipt so I didn't feel confident that my message would be received.
The only good parts of my stay: hot breakfast to order and a comfy (and seemingly clean) bed.
Rachelle
Stayed 1 night in May 2025
