4/10 Poor
Patricia
25 Aug 2025
Liked: Amenities
Disliked: Staff & service
So I arrived early and was greeted well by valet staff. However when I went to front desk to try and check in the lady at front desk was very rude. I knew I was early however I have done this before with many many other hotels with no issues. This lady was not willing to help and even gave a snarky look. Normally when I get to a hotel early I'm able to give my information and my phone number and they let me know when my room is available. At the same time they offer the amenities of the hotel. Frank I'm sorry message juban bill but your room is not available however if you would like we would hold your luggage for you and you could use our spa, pool area, casino or eat at one of our eateries. This lady which was about 9:30 a.m. on Sunday morning looked very upset to be at the front desk number one and basically said to me we don't do any of those things come back in about 3 hours and dismissed me. I was very put off by my first interaction with the hotel. So I went back to my car and then nice belly people said go here and here to eat something. So after about 3 hours I came back to the hotel walked up to the front desk again and the lady said fine give me your license and credit card and I'll check you in even though you're way too early. So once I was all checked in I went to my room The room was very clean and the housekeeping lady was actually right outside my door and offered me extra towels she was amazing. there's so much more wrong however not enough room to finish.
Patricia
Stayed 1 night in Aug 2025
