I recently stayed at Comfort Inn Danvers hotel for two nights and had a very disappointing experience. On the first morning, I discovered a pile of cut human hair on the baseboard behind the bathroom door. I immediately informed the front desk, and the elderly man offered either a small $10 refund or some points for my Choice Privileges account. Given the unpleasant start to my stay, I expected at least a full night’s refund, but this offer felt inadequate.
After breakfast, he told me he’d spoken with the manager and they’d agreed to issue points instead of a refund. However, the number of points promised was not enough to cover my stay, according to the Choice Hotels website. He also mentioned housekeeping would clean the room thoroughly.
When I returned that evening, I found the bathroom still dirty—hair was visible on the floor and in the corner behind the bathroom door, suggesting the vacuum hadn’t been used at all. I went back to the front desk and spoke with a younger gentleman, who offered to switch me to another room. He also informed me he couldn’t handle the refund or points issue, so I was advised to follow up the next day.
Despite the promise of points, they were never added to my account, even after a follow-up call. Days later, I’m still waiting for a resolution. The lack of cleanliness, inadequate compensation, and poor follow-through left me extremely dissatisfied with my stay.