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Residence Inn by Marriott Boston Downtown / South End

3.0 star property

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Photo gallery for Residence Inn by Marriott Boston Downtown / South End

Lobby
Studio, 1 King Bed with Sofa bed | Private kitchen | Fridge, microwave, stovetop, dishwasher
Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Suite, 1 Bedroom | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
2001 Washington Street, Boston, MA, 02119
  • Place, Northeastern University
    ‪6 min walk‬
  • Place, Boston Medical Center
    ‪11 min walk‬
  • Place, Boston Museum of Fine Arts
    ‪16 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 49-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(117 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed | Living area | 49-inch flat-screen TV with cable channels, TV

Studio, 1 King Bed with Sofa bed

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (View)

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (View)

9.4 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom (Hearing Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

8.0 out of 10
Very good
(4 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Boston Downtown / South End

This smoke-free hotel features a 24-hour fitness centre, a bar/lounge and valet parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, conference space and dry cleaning are on-site. Housekeeping is available once per stay.
Residence Inn by Marriott Boston Downtown / South End offers 135 accommodations with coffee/tea makers and a hairdryer. 49-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Residence Inn by Marriott Boston Downtown / South End gets high marks from our customers. During your stay, you're just a quick walk from Northeastern University. Free WiFi in public areas, a 24-hour gym and a bar are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Services include free food shopping service, dry cleaning/laundry and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 15-minute walk of Northeastern University and Boston Medical Center
  • Pets welcome for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Event space at this hotel measures 4693 square feet (436 square metres) and includes conference space. The business-friendly Residence Inn by Marriott Boston Downtown / South End also features a 24-hour fitness centre, coffee/tea in common area, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Boston hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping on request
  • Wedding services

Business services

  • 3 meeting rooms
  • 4,693 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015490351
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Boston Downtown South End Aparthotel
Residence Inn Marriott Boston Downtown South End
Resince Inn riott Boston End
By Marriott Boston End Boston
Residence Inn by Marriott Boston Downtown / South End Hotel
Residence Inn by Marriott Boston Downtown / South End Boston

Residence Inn by Marriott Boston Downtown / South End Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Patricia

Stayed 1 night in Dec 2025

6/10 Okay

Iliana

Travelled with pets
I felt like I was being surveilled by the hotel. I put up the "come later sign" since I was spending a lot of time in the hotel room with my pet. I received a letter from the hotel saying that they had the right to inspect the room every 72 hours which was very unsettling. I've stayed at many hotels all over the world and never received such a letter that required the hotel to inspect the room during my stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Erica

Stayed 4 nights in Oct 2025

10/10 Excellent

marcelle

Stayed 5 nights in Dec 2025

10/10 Excellent

Foster

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent! Staff very friendly, the only thing I didn't like was a room service woman banging on my door about an hour and a half to check out time. Aside that, the Residence Inn by Marriott at Downtown, South End, Boston, is the best hotel experience I have ever had.
Stayed 2 nights in Dec 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Desk clerk was amazing! She was quite cheerful, professional, and helpful. We'd gotten in about dinner time, and being new to Boston, we didn't know either the neighborhood or the restaurant scene, so we asked her advice. She pointed us to several places nearby which we then went to in successive forays over the next few nights. They were all hits, with one losing a better personal rating for overly loud music. She helped make our stay successful.
Stayed 3 nights in Dec 2025

4/10 Poor

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, but the customer service was terrible. Everyone was rude - I’d say the only ones who weren’t rude were the valet men.
Stayed 1 night in Dec 2025

10/10 Excellent

Joshua

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked our stay here for work. We had a coast-to coast red eye flight and were dead tired. We came in to the hotel early to see if we could have them hold our bags. Alas, they had a room ready for us. It literally saved our life, as we could take a nap, because who can sleep on a plane? The room was clean, the staff very, very helpful and accommodating. It is in a walkable location to the hospital district and to other areas like the Prudential Center, etc. Appreciate the hotel staff looking out for weary travelers!
Stayed 2 nights in Dec 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was fine, valet system was pretty bad though. $55 a night, and the other option for parking was find a spot on the street in Boston. They don’t mention the charge until you check out. Also the system broke and I got hundreds of repeat text messages from the valet service, even after I had been check out and home for hours, ultimately couldn’t be fixed and I just had to block the number
Stayed 2 nights in Dec 2025

8/10 Good

Jia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and spacious room. Really lovely
Stayed 2 nights in Nov 2025

8/10 Good

Paola

Stayed 3 nights in Nov 2025

10/10 Excellent

Rose

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and elegant .
Stayed 2 nights in Nov 2025

10/10 Excellent

Jackqulyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. In a safe and walkable neighborhood. Easy walk to restaurants and cafes. Close to buses and train stations. Grocery store right across the street. Staff has friendly and accommodating. When my daughter graduates next spring we are staying here again. Two thumbs up.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sha-Vonn

Liked: Cleanliness, amenities, property conditions & facilities
Great room, great staff, great breakfast.
Stayed 6 nights in Nov 2025

2/10 Terrible

Wesley

No place to park and they charged me 55.00 per nite to park at their facility...ambulance sounding their alarm allnite...i tried to get a hold of Travelocity but no one to talk to...
Stayed 4 nights in Nov 2025

10/10 Excellent

Kimberly

Stayed 2 nights in Oct 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Great room and courteous staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

I arrived and checked in after 11pm but it was no problem, the colleague on the desk whose name I cannot recall (possibly Robert) was extremely helpful and friendly. The room was super clean, was very comfortable. The included breakfast was good, mixture of cereals, muffins, waffles as well as some hot options such as scrambled eggs and sausages. I would highly recommend this hotel.
Stayed 2 nights in Oct 2025

2/10 Terrible

Koty T

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Door would not latch closed. Parking is terrible. Staff non responsive.
Stayed 6 nights in Oct 2025

10/10 Excellent

Maddie

Stayed 6 nights in Oct 2025

8/10 Good

Darran

Travelled with family
Great breakfast
Stayed 6 nights in Oct 2025

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and spacious. Staff were friendly and welcoming. It was so handy to have a kitchen area to prepare food. The hotel was only an 8 minute walk to the T stop at Ruggles. The area felt safe during the day, however we can't say what it was like at night as we had normally returned early evening. Breakfast was complimentary, but selection was small- still a nice addition though.
Stayed 6 nights in Oct 2025

8/10 Good

Lori Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 6 nights in Oct 2025

8/10 Good

Richard Hartwell

Liked: Cleanliness, staff & service, property conditions & facilities
NICE ROOM, GOOD SERVICE, NO PARKING EXCEPT VALET, 55.00 A DAY? OVERRALL GOOD
Stayed 4 nights in Oct 2025

6/10 Okay

Claudia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
You can hear the flushing of the toilets from the rooms above. A mediocre room cleaning is only offered every other day. The hotel is otherwise in pretty good shape and clean. The area around the hotel does not have any coffee shops or restaurants. The hotel lobby can only be accessed by room key to keep out the homeless people in the area. The police patrols the area to lower the crime rate.
Stayed 8 nights in Oct 2025