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Hotel Bergkristall

3.0 star property

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Photo gallery for Hotel Bergkristall

Bar (on property)
Children’s area
Sauna
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Fleres/Ladurno, Brennero, BZ, 39041
  • Place, Ladurns Ski Area
    ‪9 min walk‬
  • Place, Brenner Pass
    ‪20 min drive‬
  • Place, Outlet Center Brenner
    ‪21 min drive‬
  • Airport, Innsbruck (INN-Kranebitten)
    ‪65 min drive‬

Room options

Classic Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 3
  • 1 Double Bed OR 1 Double Sofa Bed
  • Free Wi-Fi

Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

Triple Room

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Bergkristall

Ski into Hotel Bergkristall, where you can relax in a full-service spa, enjoy a drink at the bar/lounge or have a meal at the restaurant.
Hotel Bergkristall offers 33 accommodations. Rooms open to balconies. LCD televisions are featured in guestrooms. Bathrooms include baths or showers.

This Brennero hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna.
During your stay at Hotel Bergkristall, you're just a quick walk from Ladurns Ski Area. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front desk safe, multilingual staff and a lift
  • On-site recreation includes a steam room, a sauna and ski-in/ski-out access
  • Steps from Ladurns Ski Area and 9 minutes by car from Monte Cavallo-Rosskopf Gondola
  • Pets welcome for a fee
During the winter, enjoy on-site recreational activities like downhill skiing, cross-country skiing and snowboarding, and return when the snow melts for mountain biking and hiking. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a steam room. Hotel Bergkristall helps provide the perfect winter holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. Free self parking is available.

This 3-star Brennero hotel is smoke free.

Guests are served a free buffet breakfast daily from 8 AM to 10 AM.
On-site venue – This restaurant specialises in pizza and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Cross-country skiing
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Mountain biking
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Snowshoeing
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • In-room cot
  • In-room sofa bed
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 10 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bergkristall Brennero
Hotel Bergkristall Brennero
Hotel Bergkristall Hotel
Hotel Bergkristall Brennero
Hotel Bergkristall Hotel Brennero

Hotel Bergkristall Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 142 reviews
Rating 8 - Good. 59 out of 142 reviews
Rating 6 - Okay. 23 out of 142 reviews
Rating 4 - Poor. 3 out of 142 reviews
Rating 2 - Terrible. 3 out of 142 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a wonderful last minute find.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Torsten

Liked: Staff & service, amenities, property conditions & facilities
convenient location between on our road trip-likely great location for winter (ski lift right beside the hotel)
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Juha-Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and good situation

The situation was very nice.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable view. The rooms are a bit small but well organized for family travel (incl bunkbed and a sofa).
Stayed 1 night in Jul 2024
Verified

8/10 Good

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Unfortuantely, wifi was not working. Nice playground area for kids and our child loved the kids room and breakfast. Great destination for senderism and skiing.
Stayed 1 night in May 2024
Verified

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bell Hotel

Bello
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at great value. Friendly staff. Enjoyed breakfast and dinner. - Need better hairdryers, no power. Steam room was not hot enough. Shame solarium was closed. Sauna opening hours should be extended. Would be good to rotate the salad buffet a little, repetitive We enjoyed our stay and would return
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Jenna

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing

Out of all the places we stayed during our 16 day family vacation/European road trip, this is the only one that was a total bust. We're not picky or hard to please, but from the rude attendant during check-in to the ever-present smell of cigarettes, to the loud neighbors and run-down/dated furnishings and uncomfortable beds, it's honestly difficult to find something nice to say. Breakfast was good and included in the price. There. That's one nice thing. Bottom line: it's a dump. Do not recommend.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jorunn

Liked: Cleanliness, staff & service, room comfort

Lovely view

Lovely welcome letter when arriving very late (Reception unattended after 22:00), importtant to phone in advance to arrange for key. Ph.no wrong on hotels.com! EUR2.70pp tax in addition to room rate. Large room with small TV. No coffee/tea facility. No glasses to drink from. No fridge or safe.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

FANAK

Liked: Cleanliness, amenities, property conditions & facilities
Alles Perfekt für das Budget.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Anna

Okej rum med fin utsikt. Synd att man inte hade några glas alls i rummet eller i badrummet.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Yvonne Lidman

Liked: Cleanliness, staff & service, room comfort

Europaresa 2025

Saknade att äta middag på hotellet. Lugnt o fint område mellan alptopparna, toppen frukostbuffé 5*. Sängarna sköna.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service
Fint rent men lidt kedeligt
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige und schöne Lage
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Verified traveller

Det er billeder af et udendørs lege område for børn som slet ikke er der. Personalet oplyser at det blev fjernet for flere år siden. Mem billederne er der stadigvæk. Meget skuffende når man kører hele vejen fra Danmark for at komme frem til et tom plads.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Vibe

Liked: Cleanliness, staff & service, property conditions & facilities
Spredningen til 3 person var en meget dårlig sofa
Stayed 1 night in Jun 2025
Verified

8/10 Good

ICB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zeer vriendelijke personeel, erg vriendelijk voor de hond. Nette badkamer, iets verouderd, kleine douche ruimte. Wij vonden de bedden iets te hard, maar als je daarvan houdt dan is het prima. Kamers hebben een balkon met uitzicht op de bergen.
Stayed 2 nights in May 2025
Verified

6/10 Okay

Gert

Liked: Cleanliness, property conditions & facilities, room comfort
Godt hotel til en overnatning god morgenmad
Stayed 1 night in Oct 2024
Verified

8/10 Good

chris

Liked: Cleanliness, staff & service, room comfort

Unter dem Strich empfehlenswert

Der Eingangsbereich ist wenig einladend, das Zimmer aber sehr schön, geräumig und modern. Restaurant mit Pizzeria im Haus und gutes Frühstück. Freundliche Mitarbeiter. Lage direkt am Lift.
Stayed 1 night in Sep 2024
Verified

8/10 Good

noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodatie is uitstekend. Parkeren voor de deur. Mooi uitzicht. Het testaurant, diner, viel tegen. O.m. zwart verbrande gebakken aardappelen. Te duur voor het gebodene. Salade moet je bijbetalen. tegen.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genügend Parkplätze. Sehr freundlicher u. hilfsbereiter Empfang. Großes Zimmer. Für uns waren die Matratzen etwas Hart und das Bett sehr niedrig. Zimmer hatte Balkon u. war nach hinten gelegen, somit ruhig. Mit angeschlossener Pizzeria und Halbpension Restaurant.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo di montagna, curato e pulito, in un posto incantevole. Strada e parcheggio comodi e accesso diretto alla cabinovia e alla pista
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Alessio

Liked: Amenities
Disliked: Staff & service
Hotel immerso nel verde con area giochi per bambini, camera nella media. Cucina del ristorante buona come la colazione. Purtroppo la nota negativa sono state le signore del ristorante, diciamo poco cortesi. Assurdo inoltre far pagare 4,5 euro una caraffa di acqua del miscelatore. In ultimo siamo stati sorpresi nel dover lasciare la camera di primissimo mattino in quanto con stupore e sorpresa, al nostro arrivo abbiamo scoperto al nostro arrivo che c’era una gara ciclistica e quindi la strada veniva chiusa alle 09.25 e ciò non ci ha permesso di sfruttare la giornata.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten uns aufgrund der Bilder und die darauf abgebildeten Spielmöglichkeiten für Kinder für das Hotel entschieden. Leider haben wir nur die Hälfte der Möglichkeit, Hüpfburg war bspw. nicht verhandeln, vorgefunden. Auch finde ich es persönlich unverständlich warum eine Sauna nur bis 19 Uhr geöffnet sein muss. Ansonsten war alles wie erwartet. Wir waren nur 1 Tag vor Ort, daher kann ich nicht mehr über Hotel und Umgebung sagen.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Anke

Liked: Cleanliness, staff & service, property conditions & facilities
Essen in der Pizzaria war lecker. Personal war sehr freundlich. Betten waren nicht ganz so bequem ( Matratzen sehr hart). Aber für eine Nacht war der Aufenthalt gut.
Stayed 1 night in Aug 2024