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Hyatt Ziva Cancun All Inclusive

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Photo gallery for Hyatt Ziva Cancun All Inclusive

A resort pool with two people swimming, surrounded by palm trees and a view of the ocean.
Creator video
A wooden deck with a bed, two people sitting and talking, palm trees, and a view of the beach and ocean.
A resort with multiple high-rise buildings, a beachfront, and a pool area.
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air-conditioning

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean Front Double

A hotel room with two beds, a sofa, a small table with a vase, and a view of the sea.

Ocean Front Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A hotel room with a balcony, a bed, a small table, and two chairs.

Club Ocean Front Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Resort View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 122 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a TV.

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout curtains

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor seating.

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front King (with Sofa Bed)

8.8 out of 10
Excellent
(33 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Double

9.2 out of 10
Wonderful
(46 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(22 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(30 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View Double

8.8 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a balcony with curtains.

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout curtains

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Ziva Cancun All Inclusive

Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 19 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants and 8 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to massages, body scrubs or body treatments at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach
  • Local-area shuttle service available for a fee
Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Moongate – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
La Bastille – This restaurant specialises in French cuisine and only serves dinner. Open daily.
El Mercado – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Tradewinds – This steakhouse serves breakfast, lunch and dinner. Open daily.
Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1494 out of 1892 reviews
Rating 8 - Good. 233 out of 1892 reviews
Rating 6 - Okay. 66 out of 1892 reviews
Rating 4 - Poor. 34 out of 1892 reviews
Rating 2 - Terrible. 65 out of 1892 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for family
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, clean, friendly, etc.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tianke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, beach is good
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best hotel I've visited in Cancun. Great for babys and families
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay in Cancun!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jessie Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service! Amazing beaches! Excellent food!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Aniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with lost of amenities.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

ILAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is all you need when visiting Cancun, they have so much to offer, the stuff is amazing, variety of cuisine, different areas at the property that can fit your needs.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to the Ziva 6 times bc we love it so much. The staff are amazing, amenities are great, and we always have a good time.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great food, vegan optiosn, great staff, nice daily shows
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Thavone

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff. Our stay was amazing.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Casey

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, beach area was smaller but nice and private.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff, food/drink, and amenities were all excellent, and our room was spotless and very comfortable. Transport to the airport was seamless and the hotel has really fun programming every evening. Highly recommend!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Caden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Wes

Liked: Cleanliness, amenities, property conditions & facilities
Great food, service, and view!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tarek

Great food great beach will be back!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property! I was beyond impressed with the staff, food, and amenities! I will definitely come back here!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very Respectfully and professional, nice location and clean. Food was exelent.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Nishant Vinaybhai

Liked: Cleanliness, amenities, property conditions & facilities
Michelin star food, amazing live shows, beautiful beaches. We have been to many resorts and this is the best we have been.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and very kid friendly. Beach is in perfect condition. No seagrass anywhere. Friendly staff and food is above average. This may very well be our new destination resort for Cancun trips.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Taylor

Great for kids, very relaxing.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Nice place - good food
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is amazing for my whole family specially with my two little kid we will come back again
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Chae Eun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and very friendly. Especially Cesar was very helpful in booking us the massage.
Stayed 6 nights in Mar 2026

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