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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
VIP Access

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Front of property
A hotel room with two beds, a table with a fruit bowl, a TV, and a view of a tower through an open door.
An outdoor patio with a table and chairs, surrounded by greenery and a stone floor.
A lobby with stone walls, red chairs, a tiled floor, and a staircase.
A breakfast buffet with various pastries, bread, and condiments.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Room

A bed with a suitcase, a handbag, and a pair of shoes on the side.

Classic Room

9.4 out of 10
Exceptional
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A bedroom with a stone wall, a bed with white bedding, a bedside table with a lamp, and a window with curtains.

Superior Double Room

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a stone wall, a glass table, and a view of greenery outside.

Superior Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

A hotel room with a bed, a desk, two windows with curtains, and a radiator.

Superior Triple Room

9.2 out of 10
Wonderful
(24 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and two lamps.

Family Room

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

A cozy room with a bed, two armchairs, a glass coffee table, a desk, and a TV.

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed
  • Free Wi-Fi

View all photos for 2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

Minibar, in-room safe, desk, soundproofing

2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for CLASSIC ROOM ON OR TWO BEDS

Minibar, in-room safe, desk, soundproofing

CLASSIC ROOM ON OR TWO BEDS

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for SUPERIOR DOUBLE or TWIN BEDS

Minibar, in-room safe, desk, soundproofing

SUPERIOR DOUBLE or TWIN BEDS

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

View from property
Hôtel Du Pont Vieux
Carcassonne
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
4.8 out of 5, Exceptional, 1,000 reviews
The price is €121
includes taxes & fees
17 Jul - 18 Jul
Hôtel Du Pont Vieux

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

This hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hôtel Le Donjon - Coeur de la Cité Médiévale. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the location
  • Steps from Aude Gate and School Museum
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Brasserie Le Donjon – On-site brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number FR39326379401
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 1000 reviews
Rating 8 - Good. 244 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mioara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a fantastic location.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in the middle of the medieval city.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Adrian

Liked: Staff & service, property conditions & facilities
Breakfast was decent.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Donjon! The location is very convenient to all of the sites. The staff were also very welcoming and helpful. Wish we could have stayed longer!
Beautiful view from our room!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good all round
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and gave a lovely short walk to the hotel inside the castle gates. The lot felt very secure. Our room was clean, beds were very comfy, and breakfast was delicious (best baguette and lots of variety).
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
One of very few places to stay in the walled town. For those walking from the railway station, it's the first place you get to when entering through the city walls.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was much more diverse than expected. The staff was spectacular . We plan to come again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lynae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the medieval elements of the lobby and the views out of our room overlooking the garden. The staff was wonderful - kudos to Maxim our porter and the friendly young lady at the desk - both were so helpful and welcoming. Our stay was lovely and relaxing - we especially liked walking the quiet streets at night.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hans Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and comfortable room, lovely staff, central location within the medieval city which is completely pedestrianised. Pack light as you will be carrying your luggage from outside the city walls.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, amenities
Great hotel fabulous location. We loved our stay
Stayed 1 night in Sep 2025
Verified

8/10 Good

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, suite and excellent service
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Marc-Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement excellent !
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Beautiful hotel in a fantastic location. Friendly staff, great breakfast. We will be back.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities
5 stars all around.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay inside the old city!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the perfect location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Maria Luvia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location and really good breakfast. However, bedroom was not in a good condition (humidity and mold), some maintenance is needed. It is usually very windy and the noise of the window’s wooden shutters banging didn’t allow us to sleep well. We were planning to spend another night there on our way back from our road trip, but given the issues with the bedroom, we cancelled it as we wanted to have a good rest.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location in the fortress walls! I loved staying at this hotel, staff friendly and breakfast was delicious!
Stayed 3 nights in Sep 2025