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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby sitting area
Daily buffet breakfast (EUR 18 per person)
Lobby
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Narbonnaise Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(12 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
This hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hôtel Le Donjon - Coeur de la Cité Médiévale. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Aude Gate and School Museum
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Brasserie Le Donjon – On-site brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number FR39326379401
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 635 out of 1002 reviews
Rating 8 - Good. 254 out of 1002 reviews
Rating 6 - Okay. 75 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

Reviews

10/10 Excellent

Yvonne

Stayed 1 night in Aug 2025

10/10 Excellent

Kévin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was great! A beautiful hotel, in a medieval building, perfectly situated on a quiet street (rare) in the center of historic Carcassonne. Very friendly staff, splendid room with generous amenities and a very well appointed bathroom (L'Occitane en Provence). Overall perfect stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Carcassonne

We loved the location, the attractiveness of the rooms and the air conditioning. The staff were helpful and friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jean-Paul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

beverley

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A delightful stay. Highly recommend.

Exceeded all expectations. The hotel was inside the city gates of Carcassonne. Updated and comfortable. Nice, quite garden in the back where you could escape the crowds. Breakfast buffet was excellent. Staff was friendly, especially the staff stationed for the breakfast buffet. Where to park was a bit confusing and the GPS tried to take us through the city gates (obviously, not possible). Would highly recommend the experience and the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Danielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for families. Quiet, clean, comfortable in the heart of the medieval city
Stayed 1 night in Jul 2025

8/10 Good

Juliette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a beautiful hotel in a stunning place. It was clean and comfortable. The staff were very helpful and friendly and the shared areas excellent. The only fault is our room felt a bit tired for a 4 star hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin, Boerne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

GUI GERARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Maki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, charming and quiet room, and very helpful staff. I would definitely come back! It would be nice if the shower were updated, but overall a wonderful stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Felicity

Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property! We arrived very late and the hotel manager/staff was more than accommodating to get us from our uber to the hotel. Breakfast in the morning is a bit light but traditional. We had one issue where I showered the first day and was caught in the shower with both an empty large bottle of shampoo and body wash. My husband went to housekeeping and was able to recover it but inconvenient to wait that long and easily avoidable. All minor in the scheme of things. We would recommend this hotel!
Stayed 2 nights in Jul 2025

10/10 Excellent

Björn

Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport of luggage (and us) to and from the secure parking outside the City walls was excellent and well organised. Well worth the money. Hotel staff were all friendly and efficient. Nothing was too much trouble.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful location to escape from everything for a few days!
Stayed 2 nights in Jul 2025