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The Parkgate Hotel

4.0 star property
VIP Access

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Photo gallery for The Parkgate Hotel

Reception hall
Exterior
Reception hall
Infinity pool
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(71 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(26 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(27 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Signature Queen

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Signature King

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Signature Junior Suite

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Signature King with Sofa

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Parkgate Hotel

A full-service spa, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and massage/treatment rooms. Change of towels is available on request
The Parkgate Hotel offers 169 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Principality Stadium. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with manicures and pedicures, body scrubs or body wraps at the spa
  • Amenities include a front desk safe and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds, overall comfort and cleanliness
  • Just a 3-minute walk from Principality Stadium and 8 minutes on foot from Cardiff Castle
The Parkgate Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The Parkgate Hotel also features dry cleaning/laundry services and a front desk safe.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Sorting Room – On-site brasserie. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LED TV

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 28 for adults and from GBP 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1377 out of 1777 reviews
Rating 8 - Good. 242 out of 1777 reviews
Rating 6 - Okay. 104 out of 1777 reviews
Rating 4 - Poor. 30 out of 1777 reviews
Rating 2 - Terrible. 24 out of 1777 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Stayed 1 night in Jan 2026

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities
On arrival the room was very cold. It took several hours to warm up. It should not have been set up so. The Sorting Room restaurant was very poor. The lobster Thermidor was quite the worst I could imagine. The breakfast was unimaginative, in particular, the much lauded sausages were mostly cereal!
Stayed 2 nights in Jan 2026

10/10 Excellent

Craig

Stayed 1 night in Jan 2026

10/10 Excellent

Chidinma

Stayed 1 night in Jan 2026

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were amazing. Couldnt do enough for us . I will go back . Breakfast was stunning lots of it great choice. However at 7.30am the breakfast was cold . Beautiful hotel. I will go back there.
Stayed 1 night in Jan 2026

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying here and have to say it was beautiful. Great location, tastefully decorated, large, comfortable rooms. Beautiful bed, excellent bathroom and shower. Restaurant also excellent for dinner. Would happily stay here again and it’s great that Cardiff has a hotel of this calibre. Two minor peeves - no fridge or kettle in the rooms, there is an espresso pod machine. Also no designated car park or set down area, we parked in the train station car park which is a 5-7min walk in the Welsh weather. There is an NCP up the road but couldn’t get the car to fit in the spaces! A valet would be a very welcome addition!
Stayed 2 nights in Jan 2026

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean room, breakfast great, spa great
Stayed 2 nights in Jan 2026

10/10 Excellent

Richard

Stayed 1 night in Dec 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
The breakfast was terrible.
Stayed 1 night in Jan 2026

10/10 Excellent

Amie

Stayed 1 night in Jan 2026

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, good central location, junior suite was nice and breakfast was good. Will return
Stayed 1 night in Jan 2026

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t spend alit if time in hotel, but it’s was
Stayed 1 night in Jan 2026

10/10 Excellent

Nabaz

The hotel is new did not have car park and the spa was seller could not access unless you had to book
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and clean, staff were all friendly
Stayed 1 night in Jan 2026

10/10 Excellent

gaynor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fab room and service Thank you
Stayed 1 night in Dec 2025

10/10 Excellent

Timothy

Stayed 1 night in Jan 2026

8/10 Good

Becky

Stayed 1 night in Jan 2026

4/10 Poor

Natasha

Travelled with family
Disliked: Cleanliness
Stayed here a few times never get a free upgrade always pay for it another scam By the vip access the hotel does not honour it reception staff are never helpful they can’t wait to be done with you location is great however the bathroom on this occasion absolutely had a horrible smell of drainage checked out early - will definitely look at other hotel options
Stayed 2 nights in Dec 2025

2/10 Terrible

Nawzad

Disliked: Cleanliness, staff & service, amenities
I think for this price is not good. The inside is nothing look like in the picture Stop, okay but my room was cold. I have asked a few time to come to have a look and no one turn up.
Stayed 1 night in Dec 2025

10/10 Excellent

Bethan

Stayed 1 night in Dec 2025

6/10 Okay

Nick

Staff were courteous and the hotel was very nice and
Stayed 1 night in Dec 2025

10/10 Excellent

Sara

Stayed 1 night in Dec 2025

10/10 Excellent

Tony

Stayed 1 night in Dec 2025

10/10 Excellent

Mr R D

Liked: Cleanliness, staff & service, amenities
Very efficient polite staff at reception. Lovely clean room with great views.
Stayed 1 night in Dec 2025

10/10 Excellent

hemal

Stayed 2 nights in Dec 2025