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The Parkgate Hotel

4.0 star property
VIP Access

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Photo gallery for The Parkgate Hotel

Reception hall
Property preview
Exterior
Lobby lounge
Infinity pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(65 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(26 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Junior Suite

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Parkgate Hotel

Hotel with a full-service spa, 3-minute walk to Principality Stadium
A full-service spa, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and massage/treatment rooms. Change of towels is available on request
The Parkgate Hotel offers 169 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Principality Stadium. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with body wraps, manicures and pedicures or deep-tissue massages at the spa
  • Amenities include a front desk safe and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort, cleanliness and comfy beds
  • Just a 3-minute walk from Principality Stadium and 8 minutes on foot from Cardiff Castle
The Parkgate Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The Parkgate Hotel also features dry cleaning/laundry services and a front desk safe.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Sorting Room – On-site brasserie. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 28.00 for adults and from GBP 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1361 out of 1759 reviews
Rating 8 - Good. 239 out of 1759 reviews
Rating 6 - Okay. 103 out of 1759 reviews
Rating 4 - Poor. 33 out of 1759 reviews
Rating 2 - Terrible. 23 out of 1759 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

ST

Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I enjoyed our stay immensely the room was comfortable and the staff efficientvandvfri
Stayed 1 night in Oct 2025

10/10 Excellent

Lou

Stayed 1 night in Oct 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. A great stay
Stayed 2 nights in Sep 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel has a very high opinion of itself. We found the room to be extremely small for the price and location. Not a good value.
Stayed 4 nights in Aug 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at the park gate Cardiff

Parkgate never fails to deliver spotlessly clean beautiful rooms plenty of space very comfortable bed able to get a good night sleep no nose from outside and they do a lovely breakfast with plenty of variety, Able to book in early as the room was ready staff are amazing, Stayed there a few times and looking forward to our next day
Stayed 1 night in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

8/10 Good

Sue

Stayed 1 night in Oct 2025

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel in a great location

The hotel feels luxurious whilst also friendly. Our room (junior suite) was amazing, very spacious and quiet. The bed was super comfy and the bathroom was large with a bath too!. Location - couldnt ask for better. We will be definately returning.
Stayed 1 night in Oct 2025

10/10 Excellent

Amy, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream stay, but parking a bit of a drama as it is not as described
Stayed 1 night in Oct 2025

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, lovely public spaces, excellent food and wonderful staff. Consistently top-notch and fantastic value for money for a hotel of this high standard
Stayed 2 nights in Oct 2025

10/10 Excellent

Nichola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During our recent trip to Cardiff to see Tom Jones perform at Cardiff Castle, we had the pleasure of staying at The Parkgate Hotel for one night. I must say, the experience was nothing short of excellent. The hotel itself was immaculate, with everything spotlessly clean and well presented. For a short stay, it was absolutely perfect—comfortable, welcoming, and ideally located for our evening out. The attention to detail throughout the hotel was impressive, and it really made our visit feel special. I couldn't fault The Parkgate Hotel in any way. From the moment we arrived until we checked out, the staff were friendly and attentive, ensuring we had everything we needed for a relaxing stay. It's clear that guest comfort is a top priority here. We will definitely return to The Parkgate Hotel next time we're in the area, and I would highly recommend it to anyone looking for a quality hotel in Cardiff.
Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay
Stayed 1 night in Sep 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and comfortable hotel in a fantastic location. Staff was courteous and helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cath

Stayed 2 nights in Sep 2025

10/10 Excellent

Alex

Stayed 1 night in Sep 2025

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 2 nights in Sep 2025

8/10 Good

Andrew G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Cerys

Stayed 1 night in Oct 2025

10/10 Excellent

scott

Stayed 1 night in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025