See all properties

The Parkgate Hotel

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for The Parkgate Hotel

Reception hall
Infinity pool
Lobby lounge
Reception hall
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(67 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(27 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Junior Suite

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Cocktail bar
Cardiff Marriott Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,221 reviews
The price is €83
includes taxes & fees
8 Mar - 9 Mar
Cardiff Marriott Hotel

About this property

The Parkgate Hotel

A full-service spa, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and massage/treatment rooms. Change of towels is available on request
The Parkgate Hotel offers 169 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Principality Stadium. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with massages, body treatments or manicures and pedicures at the spa
  • Amenities include a front desk safe and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • Just a 3-minute walk from Principality Stadium and 8 minutes on foot from Cardiff Castle
The Parkgate Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The Parkgate Hotel also features dry cleaning/laundry services and a front desk safe.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Sorting Room – On-site brasserie. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 28 for adults and from GBP 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1371 out of 1772 reviews
Rating 8 - Good. 239 out of 1772 reviews
Rating 6 - Okay. 106 out of 1772 reviews
Rating 4 - Poor. 32 out of 1772 reviews
Rating 2 - Terrible. 24 out of 1772 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, well ran with brilliant friendly, helpful staff.
Stayed 2 nights in Dec 2025

8/10 Good

Maha

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Maha

Stayed 1 night in Nov 2025

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, staff & service, amenities
Great rooms
Stayed 1 night in Nov 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still feels like the hotel is finding its identity. Not as sharp on service and detail as its 5-star rating leads you to expect. Room service menu items unavailable. Breakfast buffet inconsistent eg salmon one day, but not the next. Cruet missing from some tables, and some of the cruets needed to be cleaned. Staff very friendly and helpful. Good facilities.
Stayed 3 nights in Nov 2025

10/10 Excellent

Oliver

Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities
Lovely hotel and pleasant staff
The front of the hotel
The view from our room
Stayed 1 night in Nov 2025

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the centre of Cardiff. Only small criticism is the room was a little small
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
The hotel was just as lovely as last time, however i did feel a bit short changed given the room was smaller than the last time despite it being the same category of room. The bar area whilst very nice, lacked atmospherr.
Stayed 1 night in Nov 2025

10/10 Excellent

Kristian

Stayed 1 night in Nov 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had
Stayed 1 night in Nov 2025

10/10 Excellent

Lyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room polite staff always a lovely stay
Stayed 1 night in Oct 2025

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities
Distinctly average stay. Welcome at reception was frosty to say the least. When I explained that I believed I had paid for the Spa pool and leisure facilities, I was told that I hadn’t and if I disagreed I would have to contact Expedia. Not reception. Receptionist was very curt and aloof. Not great when there are other guests waiting to check in behind you. Sunday lunch was a travesty. Waiters and waitresses spilling food over guests. They were clearly inexperienced with a lack of training. Lunch itself was below par. The sirloin of beef was stringy and unable to cut without a steak knife which wasn’t provided. Yorkshire pudding was filled with shredded beef. I wasn’t expecting that and I suggest that Yorkshire Puddings should not be altered by a chef in any way, shape or form. Gravy was diluted, tepid, dishwater. Breakfast was another treat, a mediocre buffet of “Welsh” breakfast, luke warm and served in what resembled an almost full to capacity cattle market! For this gastronomic delight I was charged £56! Wetherspoons would have been a much better choice. I wished to complain on the day, however my partner asked me not to in case we were asked to leave. Second time staying here, second time I have left disappointed. There won’t be a third.
Stayed 1 night in Nov 2025

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities
Can't fault a thing, room was very clean. Breakfast quality was excellent. Would recommend. There is 24hr parking nearby.
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - we had a little problem with the room (which could have happened anywhere anytime) but the staff were incredibly accommodating and keen to ensure we were well looked after. Thank you 👍
Stayed 2 nights in Nov 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not use breakfast. Bar very good
Stayed 1 night in Nov 2025

10/10 Excellent

Claire

Stayed 2 nights in Nov 2025

8/10 Good

ELAINE

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved it. Considering we were clearly down for the rugby and wearing rugby gear, we were treated with the utmost respect. The hotel has charm, and everyone was so welcoming. I would definitely stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Stayed 2 nights in Nov 2025

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and bathroom. Great location for going out in Cardiff.
Stayed 1 night in Nov 2025

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was exceptional - clean, quiet and very roomy. The staff were friendly and couldn’t do enough to assist. Cocktails were tasty too. Would definitely stay again.
Stayed 1 night in Nov 2025