8/10 Hyvä
Brittany
2.3.2026
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unfortunately, when we arrived, the young woman at the front desk had no understanding of ADA rooms. She put us in a hearing impaired room instead of mobility room. We have stayed in many hotels, and it is not uncommon for this to happen, but I cannot let the comment she said go. When I went to the desk to ask if there was a shower chair available, she said there is a foldable chair in the closet that he can use. I immediately asked a clarifying question, "are you referring to the luggage rack?" She giggled and said I guess so. I was dumbfounded. The hotel did provide a shower chair the following day and they offered to allow us to move rooms, but we had already unpacked, ext. I was very happy otherwise with the hotel. I am hoping that she can get training to better understand ADA. I felt so bad for my husband being told that, he did not deserve that and it definitely changed our trip significantly.
Brittany
Yöpyi 2 yötä helmikuussa 2026