All of the staff was exceptional, except one very rude lady helping at the bar. Rude! Rude! Rude! I'm from Texas and expected some southern hospitality. She had NONE. Instead of telling me that they were out of items mentioned on the drink menu, she just kept telling me NO! All she needed to say was they were out of the item. Finally, her gentleman co-worker spoke up and let me know the situation.
The room was nice, but unfortunately, I faced the freeway and it was noisy. The hotel itself was quiet, no loud kids, etc... The property itself is definitely older. Carpet, paint, etc.
The lobby is gorgeous, big, and very posh!
Note- There is NO continental breakfast! You pay for everything!!! I tried to order room service thru their app the first night I arrived and of course it would not take my order because it said my room number did not exist! I tried it 4 times! I made sure I was using my correct room number. This was extremely frustrating.