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Hampton Inn by Hilton Charlotte/Matthews

3.0 star property

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Photo gallery for Hampton Inn by Hilton Charlotte/Matthews

Lobby
Terrace/patio
Free toiletries, hair dryer, towels
Pool
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
9615 Independence Pointe Pkwy, Matthews, NC, 28105
  • Place, Matthews Heritage Museum
    ‪3 min drive‬
  • Place, Stumptown Park
    ‪3 min drive‬
  • Place, SouthPark Mall
    ‪18 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for 1 King Mobility Hearing Accessible Roll In Shower Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

1 King Mobility Hearing Accessible Roll In Shower Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Mobility Hearing Accessible with Tub Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

1 King Mobility Hearing Accessible with Tub Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Refrigerator Microwave Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

1 King Refrigerator Microwave Non-Smoking

  • Sleeps 3
  • Free Wi-Fi

View all photos for One King Bed, Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking

8.0 out of 10
Very good
(12 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One King Bed, Non-Smoking, Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

One King Bed, Non-Smoking, Accessible

7.6 out of 10
Good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 20 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Doubles Refrigerator Microwave Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Two Doubles Refrigerator Microwave Non-Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hampton Inn by Hilton Charlotte/Matthews

Along with a fitness centre, this smoke-free hotel has a 24-hour business centre and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Hampton Inn by Hilton Charlotte/Matthews offers 91 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

This Matthews hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn by Hilton Charlotte/Matthews. During your stay, you'll be close to Novant Health Matthews Medical Center. Features include free breakfast and free WiFi in public areas, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 14 minutes by car from Spectrum Center and 15 minutes from Charlotte Convention Center
  • Cats and dogs welcome for a fee
Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 1119 square feet (104 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Hampton Inn by Hilton Charlotte/Matthews. For a fee, parking is available.

This 3-star Matthews hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 5.12 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,119 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn by Hilton Charlotte/Matthews Hotel

Hampton Inn Charlotte/Matthews Hotel

Hampton Inn Charlotte/Matthews Hotel Matthews

Hampton Inn Charlotte/Matthews Matthews

Hampton Inn Charlotte / Matthews Hotel Matthews

Hampton Inn Matthews

Matthews Hampton Inn

Hampton Inn Hilton Charlotte Matthews Hotel

Hampton Inn by Hilton Charlotte/Matthews Matthews

Hampton Inn Hilton Charlotte Matthews

Hampton Inn Hilton Charlotte

Hampton Inn by Hilton Charlotte/Matthews Hotel Matthews

Hampton Inn by Hilton Charlotte/Matthews Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 742 reviews
Rating 8 - Good. 217 out of 742 reviews
Rating 6 - Okay. 106 out of 742 reviews
Rating 4 - Poor. 58 out of 742 reviews
Rating 2 - Terrible. 54 out of 742 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Cynthia

Liked: Staff & service
Disliked: Amenities
All the stuff was extremely courteous. The breakfast was good.
Stayed 2 nights in Feb 2026

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Meme
Stayed 1 night in Feb 2026

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2026

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Pleasant staff. Generally nice
Stayed 1 night in Feb 2026

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful and kind. The room was clean and the hotel quiet. When we visit again, will definitely stay again.
Stayed 1 night in Feb 2026

6/10 Okay

Alexander

Stayed 1 night in Feb 2026

8/10 Good

Vance

Stayed 2 nights in Feb 2026

4/10 Poor

G

Liked: Staff & service
Disliked: Amenities
Too much wear and tear not being taken care of.....room requested (king bed) was not given......NO HOT WATER NEXT MORNING!!!!!!!! Front desk folks friendly and helpful......I am awaiting a significant discount that was promised.
Stayed 1 night in Feb 2026

10/10 Excellent

Bradley

Stayed 2 nights in Feb 2026

8/10 Good

Brian

Stayed 4 nights in Feb 2026

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service
Room was clean, staff was very helpful and friendly. Furniture in room was somewhat worn. Refrig was noisy. Breakfast was lame, could have used more fruit and variety.
Stayed 3 nights in Feb 2026

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Amenities
Was very noisy with traffic. Walls are paper thin also. Could hear the people and the kids next to us. They charge to use the internet it is not free like most hotels. Only plus is the rooms were clean
Stayed 1 night in Feb 2026

8/10 Good

Cherrie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I checked in Monday evening, Feb 2, 2026 and I checked out Friday morning, Feb 6, 2026, during this time my room, 209, was never cleaned. I asked about that on Wednesday evening when I got back from work and I was told that the rooms are cleaned upon request. I said ok and the next day, Thursday, on my way to work (7-7:30) I stopped at the front desk and requested a room clean. I was told ok. I came back from work at about 5 and the room had not been touched. I had to go to the front desk to get someone to come up and to just empty the trash. We the front desk clerk came to the room about 45 minutes later, she handed me the trash bags and so I emptied the trash. Also, I had to request fresh towels in which I got them from the clerk at the front desk on Wednesday and I brought down the soiled towels. I did speak with the manager, and he said that he will get in touch with Expedia concerning a discount.
Stayed 4 nights in Feb 2026

2/10 Terrible

Jonah

Stayed 1 night in Feb 2026

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room good, no problems.
Stayed 2 nights in Jan 2026

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities
We travel with our two dogs and they are pet friendly. The room was nice and very clean. The staff was friendly and very accommodating. The breakfast was good.
Stayed 4 nights in Jan 2026

6/10 Okay

Gail

Travelled with family
Disliked: Amenities
Regular and bold coffee was extremely weak. Several guest made the same comment 2 days. No ice in ice machines and person on desk request we find it on another after checking 2 machines Breakfast was mediocre at best
Stayed 3 nights in Jan 2026

10/10 Excellent

Phyllis

Stayed 1 night in Jan 2026

10/10 Excellent

Jorge, Little River

Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Stayed 1 night in Dec 2025

6/10 Okay

Terry

Liked: Cleanliness
Room was good. Work out facility was poor. Only treadmill & bike. No weights or weight machines. Water dispenser empty & no cups.
Stayed 2 nights in Dec 2025

6/10 Okay

Nelson

Stayed 1 night in Dec 2025

10/10 Excellent

Peter, Glen oaks

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was one of my best experience using expedia, hotel was clean and staff was very delightful i will being coming back thank you
Stayed 2 nights in Dec 2025

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first two rooms I was given had issues with their AC/heater units. The service at the hotel was very good, as they finally got me reassigned to a room that did not have a defective unit. Dylan was especially helpful, and I appreciate that. The overall statement met my expectations of Hampton Inn.
Stayed 1 night in Dec 2025

10/10 Excellent

Karen M

Liked: Cleanliness, amenities
The staff was excellent. Very friendly and accommodating. I got everything I needed.
Stayed 1 night in Dec 2025