Property was up to date and very clean. Karen was on top of returning messages. Very easy to communicate with. If you are not technically savvy, definitely read the directions carefully to get in that are sent to you. We tried to make it harder than it needed to be. After you get through it once, it's very simple. Property is very nice and must be nice enough for celebrities to rent also because we must have had the cast of "Stomp" in the condo above us. Absolutely not the condo owners fault, or anything they can do about it, but good gawd. Who walks that much in 1000 sf all day and at weird hours at night??? You will see the bed is noisey on other reviews, and it was, until I moved the bed closer to the wall and stuck a roll of paper towel between the headboard and wall. Redneck, yes, but it worked. The noise stopped and we didn't have an issue after that. All the furniture, including the bed, are quite comfortable. Easy to get to Rock City, Ruby Falls, and obviously the river walk is right there. In all, it was a good stop and what we needed as a break on our way home from Florida. Thanks for allowing us to use your property Karen.