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Malmaison Cheltenham

4.0 star property

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Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Front of property
Breakfast, lunch, dinner served; British cuisine
Club Deluxe Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Place, The Promenade
    ‪7 min walk‬
  • Place, Cheltenham Town Hall
    ‪7 min walk‬
  • Place, University of Gloucestershire
    ‪12 min walk‬

Room options

View all photos for Cosy Double

Cosy Double | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Cosy Double

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Club Room

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Club Deluxe Twin

  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe Room

Club Deluxe Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Club Deluxe Room

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area | Flat-screen TV

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
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4.5 out of 5, Wonderful, 1,007 reviews
The price is €121
includes taxes & fees
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About this property

Malmaison Cheltenham

Hotel in Cheltenham with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and dry cleaning are on-site.
Malmaison Cheltenham offers 61 accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Malmaison Cheltenham's great location gets high marks from our customers. During your stay, you're just a quick walk from Imperial Gardens. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Chez Mal Brasserie, a brasserie that serves British cuisine
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 4-minute walk from Imperial Gardens and 7 minutes on foot from Statue of Edward Wilson
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the business-friendly Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 11:00 AM.
Chez Mal Brasserie – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 23 for adults and from GBP 12 for children
  • Self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 972 reviews
Rating 8 - Good. 310 out of 972 reviews
Rating 6 - Okay. 103 out of 972 reviews
Rating 4 - Poor. 60 out of 972 reviews
Rating 2 - Terrible. 20 out of 972 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel - breakfast could be better

This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
Stayed 2 nights in Aug 2025

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service

Typical Malmaison "okay" standard

It was okay. Air conditioning wasn't working in our room and front desk was great in moving to a junior suite, but that felt tired with creaky floors and doors. Plus music that went on through the night
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Stayed 1 night in Aug 2025

10/10 Excellent

KATIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel perfectly situated

Great Boutique style Hotel. We stayed in the spacious signature suite. The room was clean but bed was not great. Shower was fantastic but sink tap flow of water was very poor ( no pressure). Hotel overall is looking a bit tired. Walls and floors could do with a re paint and polish. Staff excellent and breakfast very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Stayed 1 night in Aug 2025

10/10 Excellent

Jack

Stayed 1 night in Aug 2025

4/10 Poor

Shileen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malmaison.

Good experience overall and good staff experience. Room is really well set up for business travelers
Stayed 2 nights in Jul 2025

4/10 Poor

Steven

Business traveller
Disliked: Room comfort

Had better Malmaison experiences

I was looking forward to my stay at the malmaison ahead of an exam the next day. I have stayed at other hotels in the chain and the stay has always been great.
Stayed 1 night in Jul 2025

10/10 Excellent

Zunaid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hidden gem
Stayed 1 night in Jul 2025

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed lots before excellent hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessics

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Andrew

Stayed 4 nights in Jun 2025

8/10 Good

Anew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent, except for the air-con which struggled to bring the temperature down
Stayed 1 night in Jun 2025

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2025

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach. Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too. Comfy room with all you need
Stayed 2 nights in Jun 2025

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025