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Congress Plaza Hotel

3.5 star property

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Photo gallery for Congress Plaza Hotel

Lobby
Banquet hall
2 restaurants, breakfast served
Exterior detail
Junior Suite, City View | City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
520 South Michigan Avenue, Chicago, IL, 60605
  • Place, Auditorium Building and Theatre
    ‪2 min walk‬
  • Place, Columbia College Chicago
    ‪2 min walk‬
  • Place, Millennium Park
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(233 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room

  • Sleeps 2
  • Free wired internet

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

8.6 out of 10
Excellent
(22 reviews)
  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Family Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

  • Sleeps 6
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(572 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(507 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(132 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

8.0 out of 10
Very good
(74 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible

Standard Room, 2 Double Beds, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible

7.8 out of 10
Good
(60 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Queen Room, Interior View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room, Interior View

  • Sleeps 2
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(163 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About this property

Congress Plaza Hotel

Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business centre and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Congress Plaza Hotel's great location. During your stay, you're just a quick walk from Millennium Park. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served weekends for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Steps from Columbia College Chicago and Museum of Contemporary Photography
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 50000 square feet (4645 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Congress Plaza Hotel. For a fee, parking is available.

This 3.5-star Chicago hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 6:30 AM and 11:00 AM.
Tavern Tap – This sports bar only serves breakfast.
Tavern Tap – On-site sports bar. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 62 per night)
  • Limited on-site self parking

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Hand-held showerhead
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 49.00

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 59.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 23 for adults and USD 12 to 18 for children
  • Uncovered self-parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property provides central air conditioning in summer and central heating in the winter. In-room climate control is not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Congress Hotel

Congress Hotel Plaza

Congress Plaza

Congress Plaza Chicago

Congress Plaza Hotel

Congress Plaza Hotel Chicago

Hotel Congress Plaza

Plaza Congress Hotel

Congress Hotel Chicago

Congress Plaza Hotel Hotel

Congress Plaza Hotel Chicago

Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 4555 out of 10126 reviews
Rating 8 - Good. 2662 out of 10126 reviews
Rating 6 - Okay. 1565 out of 10126 reviews
Rating 4 - Poor. 735 out of 10126 reviews
Rating 2 - Terrible. 609 out of 10126 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Catherine

Liked: Staff & service
The amazing view of the water and park!
Stayed 1 night in Feb 2026

8/10 Good

marshay

Stayed 1 night in Feb 2026

10/10 Excellent

Richard

Stayed 1 night in Feb 2026

10/10 Excellent

Kayla

Stayed 1 night in Feb 2026

8/10 Good

Elijah

Stayed 2 nights in Feb 2026

8/10 Good

Roman

Stayed 1 night in Feb 2026

8/10 Good

A

Travelled with family
Liked: Cleanliness, amenities
We mainly go to Chicago for medical appointments and it is *so awesome* that you can actually open the windows here.That is the main reason we chose it. Because Dad has cancer we aired it out and then ran our own air purifier. No bad smells or anything, we're just being cautious because of his health. The staff are helpful and our room was very clean but the infrastructure *is* 133 years old and remodeled several times, so there are quirks like gaps in the room door itself where the wood panels have been reattached to the door. This is NBD for us, but I can believe the reviews that say you could hear hallway noise on busy nights. It was slow on a weeknight in Feb, we slept in. For wheelchair users: make sure you confirm details with the front desk. We got an accessible room which did have grab bars and extra space with a wide bathroom door, but with a standard tub. The listing shows a roll-in shower, which we didn't need, but fyi for others. There was a small bump from the room to the bathroom. Also, the towel rack and soap ledge above the sink were very high, I think a wheelchair user would have had trouble. The elevator should work but it's a close fit, and our floor had a deep carpet. PS we realized after we got settled that *this* is Chicago's most haunted hotel. Total ripoff. We slept on the 4th floor and not one single apparition or ghostly wail. ;) Not to worry, we'll be back.
One of the N tower elevators was originally a little narrow and has been modded to be wheelchair-accessible.
Very cushiony carpet
Original and updated door plate
Those high ceilings! And the famous opening windows.
Stayed 1 night in Feb 2026

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Clean rooms ,great location
Stayed 4 nights in Feb 2026

6/10 Okay

Rose

Stayed 1 night in Feb 2026

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2026

10/10 Excellent

Michael

Stayed 2 nights in Feb 2026

10/10 Excellent

Fernando

Stayed 3 nights in Feb 2026

10/10 Excellent

Octavia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Kind staff and a nice view of the city, close to a ton of things in the area!
Stayed 2 nights in Feb 2026

8/10 Good

Mark

Stayed 1 night in Feb 2026

2/10 Terrible

Anita

Travelled with partner
Disliked: Amenities
Shortly after our check in when noticed our room did not have heat called the operator only to be told the hotels boiler was out, had to call a 2nd time because the toilet wouldn't flush finally when the maintenance guy came to fix the toilet he said he could get us a space heater we was so excited to get the heater because we was literally jogging in place to warm up when we got the heater we turned it up to 90 degrees unfortunately the room was so cold the heater didn't help we slept in our clothes we had to spend extra money for delivery fees because the hotel restaurants were closed due to the boiler issues I wish the hotel would have informed us/guests during check in allowing us to decide if we wanted to still stay or make other plans we didn't stay any longer the day of check out we slept fully clothed because the room was like a freezer horrible experience for what it cost, I would hope your hotel can make this right.....
Stayed 1 night in Feb 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
The lobby and bar were beautiful. My room was spacious. Comfortable bed. Great view. Rm572 My only complaint is that it took forever for the hot water. At first I thought I was going to have to take a cold shower. It made it up eventually. Great location. Close to CTA & museums.
Stayed 3 nights in Feb 2026

10/10 Excellent

Noelia

Disliked: Property conditions & facilities
Clean
Stayed 3 nights in Feb 2026

10/10 Excellent

Maria

Stayed 1 night in Feb 2026

10/10 Excellent

Gerald

Stayed 7 nights in Feb 2026

10/10 Excellent

Victor

Stayed 1 night in Feb 2026

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless, security was a great help with everything.
Stayed 3 nights in Feb 2026

2/10 Terrible

Scott

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No heat in my room
Stayed 1 night in Dec 2025

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness
Overall we enjoy this hotel, some fixtures in the bathroom were missing. But on an important note, we were woken up by the front desk and by security at 3 AM regarding a noise and an assault above our room.
Stayed 2 nights in Feb 2026

4/10 Poor

Jillian

Stayed 3 nights in Feb 2026

10/10 Excellent

isabelle

Stayed 3 nights in Feb 2026